Withdrawal troubles

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

 @jayt32, please inform us if there's some update here. It's not very nice to throw accusations against a casino and then never to return to say something, isn't it?

Hello Jayt32 and all other forum readers!

We have looked at your/this case in fine detail and have gone over every aspect of the account in question. As a direct result of this thorough investigation we feel that we meet all expectations set out in our terms and conditions and our service levels of agreement defined by VIP tier.

All accounts are important to us and we take any complaint or slight against us seriously. We look to investigate and rectify any problems we may have immediately. We at Spin and Win are the first to hold are hands up and say sorry if we got something slightly wrong. In this case we do not feel that we did.

We welcome Jayt32 or any reader to contact us and discuss their accounts or any of our services that we offer. We will be more than happy to go over any aspect of them. In-fact it is our policy to encourage our players to always feedback to us both positive and negative experiences – it’s how we improve ourselves . We are an ever-growing casino who look to our players to help us make sure we are one of the best on the market. Our sole aim is to make sure that when gaming with us it is as fun and enjoyable as possible.

 This case is now reopened upon casino's request.