Bonus issues come in various shapes and sizes and can range from issues resulting from casino bonus terms violations, bonus abuse and bonus removal to the so-called 'bonus not found' issues and various others.
Bonus issues come in various shapes and sizes and can range from issues resulting from casino bonus terms violations, bonus abuse and bonus removal to the so-called 'bonus not found' issues and various others.
Resolved
Resolved
PlayOJO Casino - Free Spins Not Credited From Daily Tournament
Hi I came 3rd in the £500 Legendary Daily Reel Spinoffs on 13/09/23 which resulted in 50 mega spins at £1 each being credited the following day, ...
Resolved
Resolved
Foxyplay Casino - 5400 PLN reduced to 1200 PLN after bonus has been wagered
Dear AskGamblers,I kindly ask to help me with FoxyCasino. I deposited 150 PLN for welcome first deposit bonus 100%. I had 5400 PLN balance in final ...
Resolved
Resolved
7BitCasino - Refusing for exclusive bonuses
Hi there, I have an issue with 7bitcasino.com, I have an account that is verified with submitted documents as well,But the casino refused the most of ...
Resolved
€180
Resolved
Leon Bet Casino - No rules for a bonus
Good evening, 12/08, I received a 30 euro no deposit bonus from leon casino, the terms and conditions for this bonus were non-existent, the only thing ...
Resolved
Resolved
Betway Casino - Getting the run around with 100 free spins
I took part in Betways New Football Season Supercharged bet club (bet £25+ on accumulators each week and recieve a stamp each stamp you collect is ...
Resolved
€378
Resolved
AHTI Games Casino - Winning money goes automatically to bonus money
Trouble started yesterday. I made first 100e deposit and 150e deposit. No luck. Then I received 100e bonus money. I played it to Rise of olympus slot ...
Rejected
$50
Rejected
Brango Casino - Brango Casino Avoiding Payout
After making several deposits at this casino and their sister casinos I was offered a bonus that had a $50 max cash out and play through requirements ...
Unresolved
€50
Unresolved
SpinsBro Casino - Violation of bonus terms
From the free spins bonus I won 1100€ when I finished the bonus I got 50€. Wrong bonus terms are well explained.3.2 Maximum withdrawal €100 - I ...
Resolved
Resolved
7BitCasino - Refusing to give me my VIP level up spins
So finally I hit VIP level 5 status and the first thing I noticed is that I didn't get my 100 free spins. I asked customer service and they told me I ...
Resolved
Resolved
PlayOJO Casino - Tome of madness free spin not working and delay in answer
Hello,Last Thursday I deposit 50$ and was suppose get Tome of madness free spinsat the casino. The reward was put in my account but when I tried to ...
Unresolved
$200
Unresolved
B.C Game Casino - Cashback Refund and Other Rewards not given
Respected BC Game Administration,With deep regards and with sad feelings I wish to bring out to your kind notice that my Cashback event bet for CB- ...
Unresolved
£200
Unresolved
BetStorm Casino - Sports Bonus
I purchased a Sports bonus from the rewards store on BetStorm Casino, This had a lot of wagering however I got through it with a total of £143.28 of ...
Resolved
Resolved
Wagmi Casino - Cashback NFT not given
Dear Askgamblers,On the 28th of July 2023 I deposit 4 Times on WagmiCasino. As u probably know this is the first Casino with NFT. Nfts on this Casino ...
Unresolved
€3,900
Unresolved
LuckyBull Casino - Withdrawal unfairly voided due to the violation of the bonus terms
The Bonus Terms written in Finnish states that the maximum bet with bonus money is 8 euros. The English version says 5 euros. Casino says I violated ...
Resolved
€650
Resolved
Betsofa Casino - Misleading about the bonus
Dear Askgamblers,I have a problem with Betsofa casino. I received their promotion 100% bonus up to 100€ by email. Before making a deposit at any ...
Resolved
€156
Resolved
Stelario Casino - Not able to play bonus features since they were removed from my account
Hello,Yesterday I deposited 240 euros on stelario without a deposit bonus (so no wagering requirements).I was spinning till my balance hit 212ish ...
Unresolved
€335
Unresolved
Casino X - Removed my 335 euros remaining balance without reason
Hello I've made a deposit 16.07 for 92.64 euro and received 100% bonus. I was making sportsbet to complete a wager and never got 0 euros on account ( ...
Unresolved
€1,226
Unresolved
Kahuna Casino - Unfairly confiscated winnings
On the 16th of July I deposited 149€ and received 11€ bonus and won 1226€ on Kahuna Casino. On the 19th of July I received an email from the ...
Resolved
£400
Resolved
Amber Spins Casino - Bonus not given error
Hello. I play a voucher with 200 seconds and I win 400 pounds. I write to them în the end of the game is give me error. They change my voucher ...
Resolved
$68
Resolved
Bet99 Casino - Refused to credit 2 bonuses to a loyal customer
Dear AskGamblers team,I hope you’re doing well today!I am a loyal member of Bet99 since 2 years. My experience was perfect until June 29th 2023 ...
Unresolved
€150
Unresolved
Tusk Casino - Unfairly accused me of violating their bonus rules and confiscated my funds
I really hope for your help. I registered with tusk casino a long time ago and passed all checks and verified my account, but I did not dare to make a ...
Resolved
$10
Resolved
KatsuBet Casino - Not honoring level-up bonus
I reached VIP level 4 on their casino on December 8th, 2022. I’ll be including a screenshot of the email I received on that day—which includes ...
Resolved
Resolved
Jet10 Casino - 7800 Euros Confiscated and they do not reply to my emails
Hello,My name is Emil
Resolved
Resolved
BC.Game Casino - Casino Battle results and payout
Despite my numerous attempts to seek information about the results and the subsequent payout, I have received no helpful response from any of the ...
What is important to understand is that quite often online gambling trouble will arise due to players not reading the Terms and Conditions carefully. As online casinos tend to have specific Terms and Conditions, valid for their casino only, players need to cautiously read their Terms in order to know what their rights and restrictions are.
For example, casino bonuses – no matter if they belong to a group of welcome bonuses, match deposit bonuses, Free Spins or other online casino bonuses – come with specific wagering requirements, expiration dates, country restrictions and have certain other limits, all of which can usually be found in bonus terms.
Still, problems may occur even when players know all the bonus propositions, which is when their complaints are entirely valid. Either way, you can find all the bonus issue complaints listed here.
To reiterate, on this page you will be able to find an extensive casino bonus issues list, where all the complaints regarding bonus issues can be found. That includes both previously resolved complaints and the ongoing ones, so you can freely read the details of all of them at any time. All you need to do is scroll down the list, point and click.
