Bonus issues come in various shapes and sizes and can range from issues resulting from casino bonus terms violations, bonus abuse and bonus removal to the so-called 'bonus not found' issues and various others.
Bonus issues come in various shapes and sizes and can range from issues resulting from casino bonus terms violations, bonus abuse and bonus removal to the so-called 'bonus not found' issues and various others.
Unresolved
Unresolved
Winna Casino - Scammed for bonus
I signed up on Winna through their VIP Transfer program. I was promised a $7500 reward for wagering $1m. I asked if there was any time limit, and I ...
Resolved
Resolved
Vavada Casino - Denied AskGamblers Bonus and Refused to Explain Why
I would like to file a complaint regarding Vavada Casino and their handling of promotional bonuses obtained through AskGamblers.I used my AskGamblers ...
Resolved
Resolved
Pistolo Casino - Bonus not received even after wagering
I am filing a formal complaint against this casino for deceptive bonus practices that constitute a clear bait-and-switch scheme.Before making any ...
Unresolved
Unresolved
7Signs Casino - Claiming Askgamblers Welcome Bonus not valid
Very poor experience signing up to this casino.They refuse to honour the askgamblers exclusive welcome bonus (I went through the AG link and even used ...
Resolved
Resolved
SpellWin Casino - Spellwin did not credit the correct bonus and are refusing to do so
I deposited 300 euros and selected the 120% wednesday bonus. The casino seemed to add a 75 euro bonus which I cancelled.I emailed and went on chat ( ...
Rejected
₹14,000
Rejected
BC.Game Casino India - Deposit pending under manual review process
Status: Under ReviewOrder ID: F-1845320194579012558Credited Amount: 0 INROrder Amount: 14000 INRTxid: CK202...41440Create on: 07/10/2025, 16:24: ...
Resolved
Resolved
Spinlander Casino - Improperly removed winnings
Hi there.I hope you are well.I recently completed the wagering for a bonus with Spinlander, finishing with €3784.73.However, they then removed the ...
Unresolved
Unresolved
Jackbit Casino - Missing Bonus Round
I am lodging a formal complaint against Jackbit Casino regarding a technical dispute, a missing game round, and a failure to provide standard gaming ...
Resolved
Resolved
ZenBetting Casino - Free spins win not given
Two weeks ago I took advantage of a promotion of 50% deposit + 50 FS. The winnings from the free spins did not go into my casino balance. I wrote to ...
Rejected
$10,750
Rejected
CryptoCasino - Admin confessed broken system
I am filing a formal dispute against CryptoCasino.com (Deep Dive Tech B.V., License #365/JAZ) regarding a systemic software failure that has resulted ...
Resolved
Resolved
Spinanga Casino - Spear collection
Spear collection collected all ten cards. Only progress shows 2/10 Spinanga contacted about this issue but it’s about one month the problem has not ...
Rejected
Rejected
BC.Game Casino - Taco bonus not given
My taco bonus in bcgame was not given. The system support told me they will manually credit my bonus but no updates. They keep redirecting me to other ...
Resolved
zł9,000
Resolved
Xon Bet Casino - 3000pln withdrawal dealy and unfair document rejection
I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.I requested my withdrawal on March 18th. For over two weeks, the ...
Resolved
€440
Resolved
PowerUp Casino - Hidden max cashout on bonus
Hello, I logged in on powerup casino after changing my password (they have usually some bonusmoney or freespins left on player accounts to play. I ...
Unresolved
Unresolved
Chanced Casino - Refusing to replay my 8 bonus spins
I was playing Ragnawark-40k for $80/ each spin and hit the bonus for 8 rounds. The multiplier starts at 2x the amount you win each spin, if you do win ...
Unresolved
€75
Unresolved
MrPacho Casino - Dispute regarding incorrect bonus conversion and breach of TC Section 7 16
I am filing a formal complaint against Mr. Pacho Casino regarding a direct violation of their own Bonus Terms and Conditions.Today, April 7, 2026, I ...
Resolved
$175
Resolved
SlotLounge Casino - Refer a friend bonus not given
On the 9th Feb 2026 I received an email (received an error trying to attach but can forward if needed) that talked abouted terms for their referral ...
Resolved
$10
Resolved
SpinsUP Casino - Bonus Not Applied Deposit Withdrawal Restricted No Resolution After 72 Hours
I made a deposit on March 27, 2026 after receiving a promotion stating that a 100% bonus would be credited instantly upon any deposit and that there ...
Resolved
Resolved
Vivaspin Casino - Missing 500 Free Spins Promotion No Resolution from Support
I am submitting this complaint regarding Vivaspin casino.I registered and made a deposit specifically to participate in a promotion that offered 500 ...
Unresolved
$101
Unresolved
Claps Casino - Confiscation of usd 101 winnings despite fulfilling wagering requirements
Subject: Confiscation of $101.05 in winnings - Refusal to pay despite evidence provided.Complaint Details:I am filing this complaint against Claps ...
Resolved
€95
Resolved
RoyalSea Casino - Unfair bonus
I deposited €95 to receive a 20% no-wager bonus and 30 free spins.After the deposit, my balance became €114, but only €19 was available. The € ...
Unresolved
kr12,750
Unresolved
Gransino Casino - Hidden max cash out limit winnings reduced after bonus completion
I deposited 500 NOK and received a 500 NOK deposit bonus.While playing, I increased my balance to over 17,700 NOK. After completing the wagering ...
Resolved
Resolved
1win Casino - Urgent complaint pending Macbook prize delivery from August 2025
Dear 1win Support Team,I am writing to bring to your attention a pending matter regarding the Lucky Drive promotion.I was declared a winner of a ...
Resolved
Resolved
Gomblingo Casino - Winning conflict
I would like to file a complaint against this casino regarding the confiscation of my winnings without proper justification.The casino removed my ...
Resolved
Ft40,000
Resolved
Spinanga Casino - Spears collection
I would like to file a formal complaint against Spinanga Casino.In August 2025 I completed the “Spears” collection which promised a reward of 40, ...
Unresolved
kr27,000
Unresolved
FamBet Casino - Bonus money stolen
Hello. I made a deposit of 500nok and received a bonus of 250nok. I read all the terms and conditions and there was nothing about the maximum win from ...
Unresolved
€3,774
Unresolved
Vauhdikas Casino - Error on payment resulting in double deposit resulting in confiscation of winnings
Dear AskGamblers Team,I am submitting this complaint regarding Vauhdikas Casino and the confiscation of my legitimate winnings.I created an account on ...
Rejected
Rejected
HollyWin Casino - No deposit bonus does not work
The no deposit bonus on this page doesn’t work ASKLOVE90FS Just wanted to let you know so that nobody else signs up and is disappointed. I only went ...
What is important to understand is that quite often online gambling trouble will arise due to players not reading the Terms and Conditions carefully. As online casinos tend to have specific Terms and Conditions, valid for their casino only, players need to cautiously read their Terms in order to know what their rights and restrictions are.
For example, casino bonuses – no matter if they belong to a group of welcome bonuses, match deposit bonuses, Free Spins or other online casino bonuses – come with specific wagering requirements, expiration dates, country restrictions and have certain other limits, all of which can usually be found in bonus terms.
Still, problems may occur even when players know all the bonus propositions, which is when their complaints are entirely valid. Either way, you can find all the bonus issue complaints listed here.
To reiterate, on this page you will be able to find an extensive casino bonus issues list, where all the casino complaints regarding bonus issues can be found. That includes both previously resolved complaints and the ongoing ones, so you can freely read the details of all of them at any time. All you need to do is scroll down the list, point and click.