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Casino Complaints

WOW Vegas Casino - Need help please

RESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino
1 year ago

Hi I’ve submitted all information my drivers license and submitted proof of residency. But the verification page has been stuck goin on a week and I’ve submitted a few support tickets with no response I also emailed customer support and also didn’t get a response. I play a lot of online casinos and this is the first time I’ve had trouble with verifying my account and customer service I even messaged wowvegas on Facebook and didn’t get a response can someone please help me with this? So I went to Reddit and this is where I found out about this website so I’m hanging in there and hopefully this will work I got fingers and toes crossed 🤞

AskGamblers
1 year ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
1 year ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
1 week ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

1 week ago

Dear all,

Kindly be notified that the matter has now been fully resolved — the account has been successfully verified.

AskGamblers
1 week ago

Dear @Sammymoon,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1 week ago

Yes has been fully resolved thank you wow Vegas and thank you askgamblers.

AskGamblers
1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.