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Casino Complaints

SweepsRoyal Casino - Refuses to pay my winnings

94 hours left for SweepsRoyal Casino to respond.
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Complaint Info

Disputed casino

SweepsRoyal Casino
Luenle881 California
1 hour ago

I have accumulated approximately 50,030.90 Sweeps Coins in Redeemable Sweepstakes Cash, which according to the casino’s terms should be redeemable at a rate of 1 SC = 1 USD.

So far, I have received a total of 9,000 USD, paid in three separate withdrawals of 3,000 USD each. However, my more recent withdrawal requests have been rejected without a clear or consistent explanation. My transaction history shows one successful withdrawal of 3,000 SC on November 29, 2025, followed by rejected withdrawals of 3,000 SC on December 1, 2025 and December 2, 2025.

The casino has not given me a specific, documented reason for these rejections, and they have not provided any clear timetable or procedure to redeem the rest of my legitimate winnings. I have complied with the 1x playthrough requirement, my account is verified, and I have followed all rules posted on their website.

In addition, despite the size of my winnings and the payments already made, Sweeps Royal Casino has not issued or offered any IRS Form W‑2G or similar tax documentation for my gambling winnings, which I need in order to comply with my tax obligations in the United States.

AskGamblers
1 hour ago

Dear @Luenle881,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

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