SweepsRoyal Casino

Refuses to pay my winnings

By Luis R.

5 months ago

I have accumulated approximately 50,030.90 Sweeps Coins in Redeemable Sweepstakes Cash, which according to the casino’s terms should be redeemable at a rate of 1 SC = 1 USD.

So far, I have received a total of 9,000 USD, paid in three separate withdrawals of 3,000 USD each. However, my more recent withdrawal requests have been rejected without a clear or consistent explanation. My transaction history shows one successful withdrawal of 3,000 SC on November 29, 2025, followed by rejected withdrawals of 3,000 SC on December 1, 2025 and December 2, 2025.

The casino has not given me a specific, documented reason for these rejections, and they have not provided any clear timetable or procedure to redeem the rest of my legitimate winnings. I have complied with the 1x playthrough requirement, my account is verified, and I have followed all rules posted on their website.

In addition, despite the size of my winnings and the payments already made, Sweeps Royal Casino has not issued or offered any IRS Form W‑2G or similar tax documentation for my gambling winnings, which I need in order to comply with my tax obligations in the United States.

Disputed Casino SweepsRoyal Casino

Reason Delayed payment

Amount $53000

Discussion

AskGamblers

• Support Team

5 months ago

Dear @Luenle881,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

5 months ago

Dear SweepsRoyal Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Luenle881

• California

5 months ago

Dear AskGamblers Team,

I would like to provide an important update regarding my ongoing complaint against SweepsRoyal Casino (username: luenle881).

As of today, the casino has processed only four (4) successful redemptions of 3,000.00 each, for a total of 12,000.00 paid. Several additional redemption requests for the same amount have been rejected without clear justification, as shown in my transaction history screenshot, where multiple 3,000.00 redemptions appear as “rejected” and only some as “successful”.[Attachment]

I have already contacted the casino multiple times through their support channels and also sent them emails requesting an explanation and payment of the remaining balance, but I have not received any response to my emails or a concrete solution in the chat. This lack of communication, combined with partial payments and repeated rejections, suggests an intentional delay in paying my full, eligible winnings.[Attachment]

I respectfully ask AskGamblers to take this into account and to assist me in obtaining:

1. Full payment of my remaining eligible balance.

2. A clear written explanation from the casino for the rejected redemptions.

3. A firm timeframe for the complete resolution of this matter.

Thank you for your continued assistance.

Sincerely,

Luenle881

• California

5 months ago

Hello,
I would like to update my complaint against Sweeps Royal. I currently have 50,030.90 redeemable Sweeps Coins in my account and I have already completed the 1x playthrough requirement indicated by the casino. I am attaching a screenshot showing my balance of redeemable Sweeps Coins.
On 12‑02‑2025 I requested a redemption of 3,000 SC and the transaction is still marked as “Pending” after several days, with no payment or clear explanation from the casino. I have also completed all requested verification (KYC) requirements.
I request that Sweeps Royal process this redemption and any other pending redemptions within the reasonable timeframes they advertise (from about 24 hours up to, at most, several days depending on the payout method), or that they clearly explain the reason for the delay and provide a concrete solution.
I appreciate AskGamblers’ help in making sure the operator follows its terms and conditions and releases my prizes in a fair and timely manner.

SweepsRoyal Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $14,100

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

SweepsRoyal Casino Complaints

See all complaints for this casino

Unpaid redemption and predatory tactics

I am filing this formal complaint against SweepsRoyal for an unconscionable 21-day delay of a $2,100.20 redemption. My original request entered "Pending" status on February 8, 2026. On February 14, a support agent (Patricia) coerced me into cancelling that request, falsely claiming that splitting it into $700 increments would be "almost instant." I followed these instructions, but after four days of no payment, I cancelled the smaller requests and resubmitted for the full $2,100.20.

My redemption remained pending until today, February 28, when the company claimed their "processor is broken." Following this excuse, they unilaterally moved the majority of my $2,100.20 winnings back into my "playable" balance without my consent, leaving only a single $599.99 request pending. Simultaneously, instead of answering my inquiries, support staff sent me personalized, unsolicited gameplay recommendations. This is a blatant attempt at "reverse-inducement"—using a manufactured "technical error" as a pretext to force my winnings back into a playable state so I might gamble them away. I have won and successfully cashed out nearly $17,000 from reputable competitors without issue; this 21-day ordeal and the unauthorized manipulation of my funds is a direct violation of industry ethics. I demand my full $2,100.20 be approved and paid immediately.

Considering this has already been a three week long extravaganza and I have documented everything, there’s a lot. But assume you will request certain things to prove my complaint to be valid. In order to not dump everything on you at once I am sharing screenshots of my verified account as well as my account information along with basic proof of their predatory tactics. There’s a lot more. I also included a screenshot of my original pending redemption for $2100.20 which shows the date not only on their site but in the upper left hand corner of my screen, as well as a few other redemptions left pending as well as a screenshot that shows their false advertisement they offer “Instant payouts”. Please simply let me know what else you may need. I literally have anything you would need. I’ve refrained from posting anything on social media as I still want to get paid and after what they’ve already done, I feared they erase me from their site and sweep me under their rug.

Unresolved

$2,100

Rejects to Payout Winnings

Hello,
I would like to make a complaint with Sweeps Royal. have been trying to collect my Sweeps Coins in Redeemable Sweepstakes Cash, which, according to the casino’s terms, should be redeemable at a rate of 1 SC = 1 USD. I am trying to collect my earned 1,300 Sweeps Coins in the $1,3000 USD redeemable cash.
So far, I have earned a total of 5,300 USD. I have received 4,000 of that through 5 separate transactions. However, my more recent withdrawal requests have been rejected without a clear or consistent explanation. My transaction history shows 5 successful transactions and 19 rejections. I have screenshots of these transactions to support my complaint. My most recent rejection of 1,500 was submitted on January 19th and stayed pending until it was rejected on January 25th. I contacted customer service to ask for a reason, and she said maybe because it had been pending for so long.
The casino has not given me a specific, documented reason for these rejections, and they have not provided any clear timetable or procedure to redeem the rest of my legitimate winnings. I have complied with the 1x playthrough requirement, my account is verified, and I have followed all rules posted on their website. I have also completed all requested verification (KYC) requirements. In addition, despite the size of my winnings and the payments already made, Sweeps Royal Casino did reach out for a request for my IRS Form W-2G, tax documentation for my gambling winnings, which I submitted that day in order to comply with my tax obligations in the United States.
I have reached out almost daily for assistance with my pending redemptions and rejections. I have asked several times what I need to do to help process these and asked several times to verify there are no issues with my account. I have asked for the compliance department's email address to reach out personally, but it was stated that they do not have an email address to be contacted. I have submitted tickets online for support. All of which have not been updated. I have sent several emails to customer support online. This lack of communication, combined with partial payments and repeated rejections, suggests an intentional delay in paying my full, eligible winnings.
I request that Sweeps Royal process this redemption and any other pending redemptions within the reasonable timeframes they advertise (from about 24 hours up to, at most, several days depending on the payout method), or that they clearly explain the reason for the delay and provide a concrete solution. I appreciate AskGamblers’ help in making sure the operator follows its terms and conditions and releases my prizes in a fair and timely manner.
I respectfully ask AskGamblers to take this into account and to assist me in obtaining:
1. Full payment of my remaining eligible balance.
2. A clear written explanation from the casino for the rejected redemptions.
3. A firm timeframe for the complete resolution of this matter.
Thank you for your continued assistance.
Sincerely,

Unresolved

$1,300

Stalling and not paying

I have already been verified and was paid a couple weeks ago. So once I was sure they would pay I started playing. Now I have made a request for redemption they have canceled it twice and after submitting for the fourth time it and has been pending for a week. I continue to get the run around and support tells me everyday they have submitted a ticket . I even ask them what is the compliance issue and they tell me they don’t know. I want to be paid and for them to honor the advertisement on instant pay.

Resolved