I redeemed my cash price about six months ago, on August 23, 2025, and still nothing. Still get generic answers.
I asked him if anything was wrong and if I needed to do anything. They said no, everything’s good on your end. We just gotta wait for a redemption team. I don’t know how to site is still up.
I just keep asking them. They said that they have the right just to take their time to pay me my money, and I know that they don’t.
80 hours left
$4,000
The Money Factory Casino - I won over 4000 dollars Jan 22. and still waiting
I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and ...
Unresolved
$1,100
Unresolved
The Money Factory Casino - Waited and waited
I am filing this complaint against The Money Factory for a $1,100.00 redemption initiated on September 11, 2025.When I originally submitted my request ...
Unresolved
$500
Unresolved
The Money Factory Casino - Slow redemption
I have been waiting 23 days now for redemption. I've emailed support and used live chat with no resolution. I keep getting the same answer that it ...
Unresolved
$138
Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
I created a Skrill account & found The Money Factory via the Skrill app. I won $138 on my first visit on October 26 & my redemption request is still " ...
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