On 12/10/2025, I won $10,965.30 (I have a screenshot). I learned through the redemption process that I could only request a maximum of $10,000.00 and that is what I requested. Like a lot of people, I canceled that redemption and the final request that was still pending.
As of yesterday, 12/16/2025, my redemption request of $7000.00 I requested on 12/14/2025, they said it would take no longer than 72 hours. Time is up on that. When I requested the original $10,000.00 on 12/10/2025, this was the beginning of a long, stressful back-and-forth with Pulsz because of Pulsz.
First, they requested copies of my payment cards with the 6 middle numbers blacked out. I did that, and eventually they were approved. Then they wanted screenshots of my Apple Pay with the payment cards used to fund that account OR my Apple Pay statements and bank statements. My bank statements were successful, according to the email they sent a few days ago. During the past week my patience was running low with this whole deal and I made the mistake of revealing the fact that I was late with a mortgage payment(through an apology email I sent to them because I thought I may have been rude) Someone named Nisa wrote me and stated that Pulsz has locked my account for "my safety" Nisa stated that Pulsz care about my well being and something about when players are no longer having fun" (interesting they don't care about it when I am giving them my money) I never said anything about not having fun. This stranger, who knows nothing of me, took it upon themselves to presume I was no longer having fun ( I was until Pulsz ruined all my fun for all 3 sites I play on now I don't trust any of them ), and Nisa locked my account.
At the time Nisa locked my account, I had a pending redemption request for $7000.00 I also had $1681.00 in my account that I was playing with, and I had 5 gift card redemption requests pending. Shortly after I got the email from Nisa about my account being locked, I received 5 emails for each of the gift cards being approved. I do not know if they work, but I have them. I also got 2 separate emails that are suspicious. One email stated my $50 redemption request was approved and funds are on the way, and another $60 was approved, and those funds were on the way. Well, I never made a request for $50 0r $60. So who made that request?? They owe me the remittance for $7000 and the $1681. That was still in my account when they locked it. Total due to me is $8681.00
I am completely legit, and my required documentation has been verified and approved by them, but there has been no mention of my money. I won't stand for this. I am blown away by what is happening to me at Pulsz. I read many negative reviews online about them not paying out, but I ignored them, thinking "the player must've had multiple accounts or some violation." I was not and am not worried about this because I always follow the rules. I did not violate any terms. I want to know when I will receive my $7000 that has been pending for more than 72 hours, and what is happening with my $1681 that is in my account when they locked it. Also, who made the request for $50 and $60, because I did not. I got a bad feeling about this whole thing, so a few days ago I took screenshots of my account details on the Pulsz site.
I have every purchase I ever made and every redemption request made. I also have all the email correspondence between their reps and me regarding ticket number 5886867. I am putting a watch for identity theft because this site has all my private information, my bank account number, and everything. I will be changing my account numbers, also. I also have a call into a law firm that deals with this type of thing. I hope that Pulsz honors their end of this deal so I don't have to pay an attorney. However, I am determined not let them get away with this, and I am self-employed, so I have nothing but time. I am so glad I kept a record of all this, and I am hoping that AGCCS will assist me in obtaining what I legitimately won and Pulsz owes me. Until I find out what is being done and have my money, I will refrain from social media posting. This Nisa person never mentions what happened to the $1681 in my account when they locked it, and now no one is responding, and my account is locked.
I could see if I did something wrong or violated the terms, but I did not. I am compliant, and I won that money fair and square. This experience, while disappointing, I don't have the money yet, I am more disappointed that Pulsz has caused me so much stress and turned my online entertainment into a nightmare. The rep Nisa locked my account because they assumed I was no longer having fun, lol, well, Pulsz is the reason for this. My trust is completely shattered as I no longer trust any online entertainment site. I will stick to the brick-and-mortar casinos; they don't rip me off.
I don't know what I am most upset about, not getting what is owed to me or this Nisa person taking it upon themselves to assume they can make a judgment about me at all, me being behind on my mortgage (it's since been paid) has absolutely nothing to do with my online activities or any activity for that matter. Upon locking my account, this Nisa person has failed to tell me where my money is. I want the money that is rightfully and compliantly won, and is owed to me, $8681.00
Thank you for your time and attention to this matter. Through a lot of research online, I found out about AGCCS and have total faith that if anyone other than an attorney can and will help, it is AGCCS.
My Pulsz customer ID is 66p12s
