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Casino Complaints

WOW Vegas Casino - Redemption verification failed and then all of sudden all errors on games

RESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino
1 year ago

Went through the verification process so I can redeem but going in circle with them. When asked to upload a file, tells me file not accepted so I upload another legit file to only tell me they can't verify because of too many submitted attempts. Emailed/messaged customer service is non existence.

Now all games attempting to play with SC coins are not letting me play and persistently give an error message.

Spend your money elsewhere where they pay for your winnings and where customer service will respond to your requests!

AskGamblers
1 year ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
3 weeks ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

3 weeks ago

Dear all,

Kindly be advised that the account has now been fully verified and the redemptions have been successfully processed.
Therefore, we consider this matter fully resolved from our side.

AskGamblers
3 weeks ago

Dear @MissMoni,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.