All I want is to update my current address to my new address so I can continue my process to redeem my winnings. But theres no way for me to update this info on my own and I've tried to reach out for support but no luck. If this problem and be resolved that would be very much appreciated since this causing a lot of stress wondering what will happen to my account since I can no longer play anything and when i try to get my daily log in bonus is says my account cant be verified and that I need to reach out to support. I'm not sure what else to do here but I'm hoping this can be easily fixed, I have all the proof that is being asked and if there is anything else needed to prove my address or who I am I will galdly help in any way that I can. Again thank you for you for the help!
Complaint Info
Disputed casino
Reason
AskGamblers
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 43 resolved
- 2 days avg response
- 4 days avg complaint life
- 12,839 USD avg amount
-
90 hours left
WOW Vegas Casino - Verification failed and no reply from support
Open90 hours leftWOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
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Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
Read more
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