Complaint #3 Sweep Las Vegas Casino

No payout or communication

By Chrisleeky

4 months ago

Complaint Against Sweeps Las Vegas – Unpaid Redemptions

I am submitting this complaint because Sweeps Las Vegas has not paid three redemption requests totaling $1,050, and they have not responded to my repeated attempts to contact them.

My account was fully verified through their KYC process before I submitted any redemption requests. My verification was approved.

I submitted the following redemption requests:

$200 — submitted on February 12, 2026

$350 — submitted on February 9, 2026

$500 — submitted on February 9, 2026

Total amount owed: $1,050.

Since submitting these requests, I have emailed customer support daily, often more than once per day, requesting updates and clarification. I have not received any responses to these emails. I do not have replies to attach because the casino has not responded at all.

However, I can provide:

• Screenshots showing my verification approval

• Screenshots of the redemption confirmations

• Screenshots of my sent email history showing multiple contact attempts

• Screenshots of my account balance

I have made every reasonable effort to resolve this directly with the casino before submitting this complaint.

I am requesting that Sweeps Las Vegas either:

1. Pay the outstanding $1,050, or

2. Provide a clear written explanation of why the payment has not been processed.

Thank you for reviewing this matter.

Disputed Casino Sweep Las Vegas Casino

Reason Declined payment

Amount $1050

Discussion

AskGamblers

• Support Team

3 months ago

Dear Sweep Las Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sweep Las Vegas Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $619

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Sweep Las Vegas Casino Complaints

See all complaints for this casino

Sweep Las Vegas - My redemption is still pending since May 23rd

It’s been over 30 days since I requested my payment of 500$.

I paid fairly and won fairly.

It’s still showing as pending.

I’ve been getting the same response that my redemption is in the queue.

I have not received any email regarding my redemption besides the email I sent asking what the status is.

85h left

$500

Will not pay out remaining winnings

I have been trying to redeem all of winnings for over two months. They redeemed some smaller amount redemptions but not my larger ones. I have deposited $1750 total into this site. I received 801.17 of my winnings, but I am still owed 3800 sc more.

Every time I email them they claim they have a large amount of redemptions to process and that they process them in the order they get approved but I learned that is not the truth. I had 2 2000 sc redemptions pending for almost a month, so I cancelled one of them and broke it into smaller increments.

About a week later they processed two of the 100 sc redemptions I had just submitted days before but still had my 2000 sc redemption from the month prior still pending.

I cancelled all my redemptions weeks ago after reading others got crypto redemptions within 3-4 business days and changed all of mine to crypto. I am currently waiting on a 1800 sc redemption from May 24 and 2000 sc redemption from June 13.

I will attach screenshots that I took on May 21 at 12:12am that show the May 13 100 sc redemptions processed but the April 19 2000 sc redemption along with others yet to processed. I also have other screenshots I can send of purchases and other things if needed.

Any help towards receiving my winnings is much appreciated so I can pay off my debts. Thank you.

11h left

$3,800

Delayed redemption

Complaint Against: SweepsLasVegas (Digital Entertainment Development LLC)

I am submitting this complaint regarding a $900 redemption request that was approved by SweepsLasVegas but has remained unpaid for more than one month. The redemption request was submitted on 04/20/2026.

On multiple occasions, I have contacted customer support to inquire about the status of the payment. In response, I have received repeated assurances that my redemption remains in the payment queue and is being handled by the Finance Team.

Support has specifically stated in writing that:

* My redemption has been approved.

* My redemption has not been cancelled or denied.

* My full approved redemption will be paid.

* The redemption remains in the payment queue.

However, despite these assurances, the company has repeatedly refused or been unable to provide any estimated timeframe for payment. Each inquiry results in a substantially similar response stating that the Finance Team is processing the redemption and that I should continue waiting.

My concern is not only the length of the delay, which now exceeds one month, but also the complete lack of transparency regarding when payment can reasonably be expected. I have used multiple social casino platforms and have never experienced a redemption delay of this duration without any projected processing date.

Additionally, while the company claims the redemption is approved and awaiting payment, I continue to have the ability to cancel the redemption request. From a consumer perspective, this raises concerns regarding the redemption process and whether players are being encouraged to reverse pending withdrawals rather than receive payment.

I have retained copies of all correspondence with support, including written statements confirming that my redemption has been approved and that the full amount will be paid.

I am requesting that SweepsLasVegas provide a definitive update regarding the status of my redemption and promptly process payment of the approved $900 redemption request.

Unresolved

$900

Sweeplasvegas

Greetings!

I am hoping for some assistance with SweepLasVegas. I have verified my account and placed a redemption for a $610.22 amount (not tied to any bonus) Wednesday night with instant redemption. When the redemption wasn't received I began looking through the website and found several portions of the site were stock template (insert email here) which worried me, so I did some research which gave me concerns ( I don't want to break rules and make accusations, I will share what concerned me though < external link removed > ). I reached out asking for details on what was happening and received an email stating I processed the amount correct and that my claim was being handled by the finance team that there was no timeframe that could be provided".

I reached back out a few other times, one even offering to cancel the transaction and just refund what I had spent ($275ish) because I'm concerned I may be out everything, and thought that might be an acceptable compromise to not have to deal worry about the situation as the operator.

Would you mind assisting? Everything may be legitimate, but between online literature, the website being incomplete, paying for instant payout not received, and not receiving communication, I simply have concerns that I feel would be beneficial with your help.

Unresolved

$610

Unpaid redemptions and double charges

Its very sketchy to me when a platform has very long payout delays, when they claim before you purchase that redemption is instant. Then the company does not respond to messages, but they're still changing their coin packages and sending advertisements etc.

I'm fully verified and redeemed before once, although that also took forever. The waiting isn't the worst but when there is zero communication and then I go to the store and use my card and it gets declined so I look on my statement and see I've been charged twice, twice if that makes sense. Like I made one purchase and was charged twice. I foolishly made another purchase and was again charged twice. They don't respond to messages she my bank won't do anything until the charges are no longer "pending" and they've been pending for 8 days already.

what I find even more sketchy is when I login to my account on their platform you can see both successful purchases in the transaction history and then 1 pending charge even though there are two. idk but something is way off with this one.

They need to drop the hold on those two charges that I absolutely did not authorize and they need to pay my redemption. total : $276

Unresolved

$276

Company denied redemption and confiscated funds

I made a redemption for $257.60 which I earned through gameplay. Sweep Las Vegas stated that some activity did not align with fair play and closed my account. They agreed to process the redemption. They later reversed course and stated they would not process the redemption. After making a demand that the redemption be honored. Sweep Las Vegas stated they would honor my redemption. They reopened my account for the sole purpose of allowing me to resubmit my redemption request. After I submitted my redemption request again, they once again reversed course and denied the request. I only made two purchases and two redemption requests, so I am unsure what activity they are accusing me of. I did not violate any terms.

Unresolved

$258