I'm writing this complaint in regards to not being able to redeem my winnings, WOW Vegas locked my account with over 7k still on it they are stating that I had another account, which that is false because it was and is my only account I've ever made at an online casino, they asked for my personal information ie: drivers license, bank statement, a selfie of me holding my drivers license, proof of address. I've emailed them quite a few times and they haven't responded but once. I'd like to cash out my winnings
Complaint Info
Dear @Donaldmwyant,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I'm locked out of my account and I don't remember the exact amount of my winnings but I know it was around 7300-7600 us dollars
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear @Donaldmwyant,
Due to the nature of your inquiry, we kindly ask that you contact our Support Team directly at [email protected] so we can review and assist you appropriately.
Thank you in advance.
Dear @Donaldmwyant,
The AskGamblers Complaint Team is kindly asking you to assist the WOW Vegas Casino team further and contact casino support directly.
Please keep in mind that, as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process; therefore, please make sure to confirm by posting the public message if you have provided the requested assistance.
Should you refuse to cooperate or fail to confirm, we will have no other choice but to reject the case and recommend that you forward it to the relevant regulatory body.
Thanks for your cooperation.
WOW Vegas Casino Complaints
- 31 of 44 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 12,450 USD Avg. Amount
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Unresolved
WOW Vegas Casino - Unable to Verify Address
$457
Unresolved
WOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
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WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Resolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
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Resolved
WOW Vegas Casino - Address verification ignored
$160
Resolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
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Resolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Resolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more
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