I'm writing this complaint in regards to not being able to redeem my winnings, WOW Vegas locked my account with over 7k still on it they are stating that I had another account, which that is false because it was and is my only account I've ever made at an online casino, they asked for my personal information ie: drivers license, bank statement, a selfie of me holding my drivers license, proof of address. I've emailed them quite a few times and they haven't responded but once. I'd like to cash out my winnings
Complaint Info

Dear @Donaldmwyant,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I'm locked out of my account and I don't remember the exact amount of my winnings but I know it was around 7300-7600 us dollars

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 39 resolved
- 2 days avg response
- 4 days avg complaint life
- 14,000 USD avg amount
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Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
$450,000
Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
Hello,I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a ...
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66 hours left
WOW Vegas Casino - Fail to verify account
$3,000
Open66 hours leftWOW Vegas Casino - Fail to verify account
I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot. I have proof of a ...
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Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
$10
Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that ...
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Unresolved
WOW Vegas Casino - Super cash incorrect payout
Unresolved
WOW Vegas Casino - Super cash incorrect payout
This has been going for months as I only get a response every 2 weeks. I was spinning $2 and hit the bonus feature and it was treated like I played $1 ...
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