WOW Vegas Casino - Redeeming my winngs - Complaint Unsolved

Donaldmwyant

I'm writing this complaint in regards to not being able to redeem my winnings, WOW Vegas locked my account with over 7k still on it they are stating that I had another account, which that is false because it was and is my only account I've ever made at an online casino, they asked for my personal information ie: drivers license, bank statement, a selfie of me holding my drivers license, proof of address. I've emailed them quite a few times and they haven't responded but once. I'd like to cash out my winnings

AskGamblers

Dear @Donaldmwyant,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Donaldmwyant

I'm locked out of my account and I don't remember the exact amount of my winnings but I know it was around 7300-7600 us dollars

AskGamblers

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WOW Vegas Casino - Redeeming my winngs

Complaint Info

Disputed casino

Reason

Amount

$ 7600

WOW Vegas Casino Complaints

WOW Vegas Casino - Verification status unknown for 4 weeks

WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot

WOW Vegas Casino - Redemption page blocked by an verification overlay

WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency