I'm writing this complaint in regards to not being able to redeem my winnings, WOW Vegas locked my account with over 7k still on it they are stating that I had another account, which that is false because it was and is my only account I've ever made at an online casino, they asked for my personal information ie: drivers license, bank statement, a selfie of me holding my drivers license, proof of address. I've emailed them quite a few times and they haven't responded but once. I'd like to cash out my winnings
Complaint Info
 AskGamblers
                    AskGamblers
                Dear @Donaldmwyant,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I'm locked out of my account and I don't remember the exact amount of my winnings but I know it was around 7300-7600 us dollars
 AskGamblers
                    AskGamblers
                Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 44 resolved
- 2 days avg response
- 4 days avg complaint life
- 12,629 USD avg amount
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        Unresolved WOW Vegas Casino - Verification status unknown for 4 weeks$3,000 Unresolved WOW Vegas Casino - Verification status unknown for 4 weeks I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ... Read more
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        Unresolved WOW Vegas Casino - Verification issue unresolved after one month winning small jackpotUnresolved WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ... Read more
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        Unresolved WOW Vegas Casino - Redemption page blocked by an verification overlay$105 Unresolved WOW Vegas Casino - Redemption page blocked by an verification overlay I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ... Read more
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