Submitted a $500 redemption request. Next day when trying to log in say account is locked contact support for details. I previously had communication with support in which they responded within 48 hours. Now zero response since September 23rd Have sent a second request. Still zero response. Saw multiple people on Reddit with similar issues around the same date.
Complaint Info

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 41 resolved
- 2 days avg response
- 4 days avg complaint life
- 13,392 USD avg amount
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85 hours left
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Open85 hours leftWOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
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WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
$450,000
Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
Hello,I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a ...
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Unresolved
WOW Vegas Casino - Fail to verify account
$3,000
Unresolved
WOW Vegas Casino - Fail to verify account
I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot. I have proof of a ...
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