Submitted a $500 redemption request. Next day when trying to log in say account is locked contact support for details. I previously had communication with support in which they responded within 48 hours. Now zero response since September 23rd Have sent a second request. Still zero response. Saw multiple people on Reddit with similar issues around the same date.
Complaint Info
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Upon successful completion of the required security checks, the account restrictions were lifted and the redemption was processed accordingly.
Dear @Spectre1212,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 27 of 39 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,863 USD Avg. Amount
-
85 hours left
WOW Vegas Casino - Unable to Verify Address
$457
Open85 hours leftWOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
Read more -
Resolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Resolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
Read more -
Resolved
WOW Vegas Casino - Address verification ignored
$160
Resolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
Read more -
63 hours left
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Open63 hours leftWOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more
Have trouble with WOW Vegas Casino?