I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and when I look at other reviews by trustpilot they're giving this business all kind of good reviews when not only have they not paided me they have not paided alot of players but yet they are still online collecting new customers!!
Complaint Info
Proof of my winnings
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
The Money Factory Casino Complaints
- 2 of 26 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 1,295 USD Avg. Amount
-
94 hours left
The Money Factory Casino - Redemption pending since September
$100
Open94 hours leftThe Money Factory Casino - Redemption pending since September
I submitted a redemption on September 2nd, 2025, and still haven't received it. I have talked to numerous people, and they all say the same thing: ...
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Unresolved
The Money Factory Casino - Redemption delayed almost 1yr
$100
Unresolved
The Money Factory Casino - Redemption delayed almost 1yr
My account is verified and active. After purchasing a $10 pack , I requested a $100 redemption 9/24/2025. I still haven't received it!! Well over 90 ...
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Unresolved
The Money Factory Casino - My 185 dollar payment is 7 months overdue
$185
Unresolved
The Money Factory Casino - My 185 dollar payment is 7 months overdue
I am still waiting for a payment meant to be paid shortly after 9-13-2025 but even after the MAX amount of time (120 business days, it might have been ...
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Unresolved
The Money Factory Casino - Redemption pending since September 2025
$1,793
Unresolved
The Money Factory Casino - Redemption pending since September 2025
I have had a redemption request pending with The Money Factory since 9/30/2025. Their own terms, which they referenced when I messaged support, ...
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