I won over 4000 dollars Jan 22.26 and submitted my redemption in which they said I would receive within 3 to 5 days and still haven't gotten it and when I look at other reviews by trustpilot they're giving this business all kind of good reviews when not only have they not paided me they have not paided alot of players but yet they are still online collecting new customers!!
Complaint Info
Proof of my winnings
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
The Money Factory Casino Complaints
- 1 of 23 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 1,373 USD Avg. Amount
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Unresolved
The Money Factory Casino - 6 months and still nothing
$110
Unresolved
The Money Factory Casino - 6 months and still nothing
I redeemed my cash price about six months ago, on August 23, 2025, and still nothing. Still get generic answers. I asked him if anything was wrong and ...
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Unresolved
The Money Factory Casino - Waited and waited
$1,100
Unresolved
The Money Factory Casino - Waited and waited
I am filing this complaint against The Money Factory for a $1,100.00 redemption initiated on September 11, 2025.When I originally submitted my request ...
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Unresolved
The Money Factory Casino - Slow redemption
$500
Unresolved
The Money Factory Casino - Slow redemption
I have been waiting 23 days now for redemption. I've emailed support and used live chat with no resolution. I keep getting the same answer that it ...
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Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
$138
Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
I created a Skrill account & found The Money Factory via the Skrill app. I won $138 on my first visit on October 26 & my redemption request is still " ...
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