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Mega Bonanza Casino - Ongoing redemption delay and restriction after 2 months

REJECTED

Complaint Info

Disputed casino

Mega Bonanza Casino

Amount

$ 194

Inactive user
7 months ago

I’ve been in an ongoing battle with Mega Bonanza's support for the redemption of 194 Sc placed on December 9th, 2024.

It’s been two months and yesterday they restricted my account and gave me zero answers.

I’ve contacted the ECC which is for players' rights in their country.

They gladly took my money and won’t pay me my winnings. This is illegal.

AskGamblers
7 months ago

Dear Mega Bonanza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
7 months ago

Upon routine check following review of your complaint, AskGamblers Complaint Team found out you have already registered one previous account with our website. We advise to preserve only one account. Therefore, the account in question has been deactivated and the complaint has been rejected.