I won a prize of a little more then $1900 and I went to redeem my prize when understandably it sent me through a verification process. I completed it correctly using two different utility bills with the address I made the account with. I then attempted to keep submitting the documents after I read through what was accepted again and deemed my documents approvable. It still would not verify my documents and said I couldn’t try anymore. I have submitted multiple tickets with no response from the casino and I’m worried as I read that these things usually don’t get resolved with this specific casino. I would like you guys to connect me with someone who can get my account verified so I can get the money I won out of the account, as it is making me nervous sitting there in a casino with little to no customer service, any help would be greatly appreciated.
Complaint Info
AskGamblers
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
AskGamblers
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear all,
Kindly be notified that the matter has now been fully resolved — the account has been successfully verified and the redemption has been processed.
AskGamblers
Dear @tannerlaugel,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 25 of 42 Resolved
- 3 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,029 USD Avg. Amount
-
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
$1,100
Unresolved
WOW Vegas Casino - Closed my account for no reason with pending redemption
During the past 48h I bought 4 times their $250 megapack which it s supposed to reward you with a bonus spin, up to 100% value of the pack. 1st ...
Read more -
Unresolved
WOW Vegas Casino - Address verification ignored
$160
Unresolved
WOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
Read more -
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more -
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
Read more
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