WOW Vegas Casino - Verification attempts exceeded No customer support

UNRESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino

Reason

Verification issues

Amount

$ 1900

tannerlaugel

I won a prize of a little more then $1900 and I went to redeem my prize when understandably it sent me through a verification process. I completed it correctly using two different utility bills with the address I made the account with. I then attempted to keep submitting the documents after I read through what was accepted again and deemed my documents approvable. It still would not verify my documents and said I couldn’t try anymore. I have submitted multiple tickets with no response from the casino and I’m worried as I read that these things usually don’t get resolved with this specific casino. I would like you guys to connect me with someone who can get my account verified so I can get the money I won out of the account, as it is making me nervous sitting there in a casino with little to no customer service, any help would be greatly appreciated.

AskGamblers

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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