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Complaint History

TOTAL AMOUNT OF MONEY RETURNED

$29,214,686

NUMBER OF RECEIVED COMPLAINTS

38,275

PROCESSED COMPLAINTS IN TOTAL

15,087

TOTAL NUMBER OF RESOLVED COMPLAINTS

11,037

NUMBER OF PLAYERS USING ASKGAMBLERS CASINO COMPLAINT SERVICE

27,523

NUMBER OF AFFECTED CASINOS

4,136

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Here you can see the amount of money returned to complainants in each year since the inception of the AskGamblers Casino Complaint Service in 2009.

Money returned only in 2019

$8,795,250.89

which is a 30% increase compared to the recovered amount in 2018.

Here you can see the total number of complaints received in each year since 2009.

NUMBER OF COMPLAINTS RECEIVED IN 2019

9,809

which is a 24% increase compared to the amount of complaints in 2018.

This is a breakdown of the total amount of processed complaints in each year since 2009.

TOTAL NUMBER OF PROCESSED COMPLAINTS IN 2019

2,650

which is a 2% increase compared to the amount of complaints in 2018.

This is a breakdown of the total amount of resolved complaints in each year since 2009.

TOTAL NUMBER OF RESOLVED COMPLAINTS IN 2019

2,257

which is a 22% increase compared to the amount of complaints in 2018.

Here you can see the number of players who used the AskGamblers Casino Complaint Service each year since its establishment in 2009.

NUMBER OF ASKGAMBLERS CASINO COMPLAINT SERVICE USERS IN 2019

6,804

which is a 15% increase compared to the number of users in 2018.

Here you can see the number of online casinos which were the subject of complaints in each year since the establishment of the AskGamblers Casino Complaint Service in 2009.

NUMBER OF ONLINE CASINOS AFFECTED IN 2019

725

which is a 5% increase compared to the number of affected casinos in 2018.

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