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Complaint History

TOTAL AMOUNT OF MONEY RETURNED

$13,661,889

Here you can see the amount of money returned to complainants in each year since the inception of the AskGamblers Casino Complaint Service in 2009.

Money returned only in 2017

$6,136,183.59

which is a 45% increase compared to the recovered amount between 2009 and 2016 combined.

PROCESSED COMPLAINTS IN TOTAL

9,843

This is a breakdown of the total amount of processed complaints in each year since 2009.

TOTAL NUMBER OF PROCESSED COMPLAINTS IN 2017

2,468

which is a 267% increase compared to the average amount of complaints between 2009 and 2016.

TOTAL NUMBER OF RESOLVED COMPLAINTS

6,926

This is a breakdown of the total amount of resolved complaints in each year since 2009.

TOTAL NUMBER OF RESOLVED COMPLAINTS IN 2017

1,962

which is a 316% increase compared to the average amount of complaints between 2009 and 2016.

NUMBER OF PLAYERS USING ASKGAMBLERS CASINO COMPLAINT SERVICE

14,823

Here you can see the number of players who used the AskGamblers Casino Complaint Service each year since its establishment in 2009.

NUMBER OF ASKGAMBLERS CASINO COMPLAINT SERVICE USERS IN 2017

5,337

which is a 450% increase compared to the average number of users between 2009 and 2016.

NUMBER OF AFFECTED CASINOS

2,743

Here you can see the number of online casinos which were the subject of complaints in each year since the establishment of the AskGamblers Casino Complaint Service in 2009.

NUMBER OF ONLINE CASINOS AFFECTED IN 2017

648

which is a 247% increase compared to the average number of affected casinos between 2009 and 2016.

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This Offer is not applicable to residents of Great Britain.