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Kindly note that some features such as complaint service and forum are currently available only on the international version.
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Kindly note that some features such as complaint service and forum are currently available only on the international version.

Complaint History

TOTAL AMOUNT OF MONEY RETURNED

$20,419,435

NUMBER OF RECEIVED COMPLAINTS

28,466

PROCESSED COMPLAINTS IN TOTAL

12,437

TOTAL NUMBER OF RESOLVED COMPLAINTS

8,780

NUMBER OF PLAYERS USING ASKGAMBLERS CASINO COMPLAINT SERVICE

20,719

NUMBER OF AFFECTED CASINOS

3,411

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Here you can see the amount of money returned to complainants in each year since the inception of the AskGamblers Casino Complaint Service in 2009.

Money returned only in 2018

$6,757,547.31

which is a 10% increase compared to the recovered amount in 2017.

Here you can see the total number of complaints received in each year since 2009.

NUMBER OF COMPLAINTS RECEIVED IN 2018

7,924

which is a 9% increase compared to the amount of complaints in 2017.

This is a breakdown of the total amount of processed complaints in each year since 2009.

TOTAL NUMBER OF PROCESSED COMPLAINTS IN 2018

2,594

which is a 5% increase compared to the amount of complaints in 2017.

This is a breakdown of the total amount of resolved complaints in each year since 2009.

TOTAL NUMBER OF RESOLVED COMPLAINTS IN 2018

1,854

which is a 5% decrease compared to the amount of complaints in 2017.

Here you can see the number of players who used the AskGamblers Casino Complaint Service each year since its establishment in 2009.

NUMBER OF ASKGAMBLERS CASINO COMPLAINT SERVICE USERS IN 2018

5,896

which is a 10% increase compared to the number of users in 2017.

Here you can see the number of online casinos which were the subject of complaints in each year since the establishment of the AskGamblers Casino Complaint Service in 2009.

NUMBER OF ONLINE CASINOS AFFECTED IN 2018

668

which is a 3% increase compared to the number of affected casinos in 2017.

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