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Complaint History

TOTAL AMOUNT OF MONEY RETURNED

$35,299,261

NUMBER OF RECEIVED COMPLAINTS

49,287

PROCESSED COMPLAINTS IN TOTAL

17,616

TOTAL NUMBER OF RESOLVED COMPLAINTS

13,094

NUMBER OF PLAYERS USING ASKGAMBLERS CASINO COMPLAINT SERVICE

35,203

NUMBER OF AFFECTED CASINOS

4,939

Submit Complaint

Here you can see the amount of money returned to complainants in each year since the inception of the AskGamblers Casino Complaint Service in 2009.

Money returned only in 2020

$6,084,575.42

which is a 31% decrease compared to the recovered amount in 2019.

Here you can see the total number of complaints received in each year since 2009.

NUMBER OF COMPLAINTS RECEIVED IN 2020

11,012

which is a 12% increase compared to the amount of received complaints in 2019.

This is a breakdown of the total amount of processed complaints in each year since 2009.

TOTAL NUMBER OF PROCESSED COMPLAINTS IN 2020

2,529

which is a 6% decrease compared to the amount of processed complaints in 2019.

This is a breakdown of the total amount of resolved complaints in each year since 2009.

TOTAL NUMBER OF RESOLVED COMPLAINTS IN 2020

2,057

which is a 9% decrease compared to the amount of resolved complaints in 2019.

Here you can see the number of players who used the AskGamblers Casino Complaint Service each year since its establishment in 2009.

NUMBER OF ASKGAMBLERS CASINO COMPLAINT SERVICE USERS IN 2020

7,680

which is a 13% increase compared to the number of users in 2019.

Here you can see the number of online casinos which were the subject of complaints in each year since the establishment of the AskGamblers Casino Complaint Service in 2009.

NUMBER OF ONLINE CASINOS AFFECTED IN 2020

803

which is an 11% increase compared to the number of affected casinos in 2019.

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