WOW Vegas Casino- Account has not been verified in over a month

Dear @elaineekim,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi AskGamblers Complaint Team,

To provide some clarification, I haven't disputed any payments yet and do not want to do so unless absolutely necessary.

I just need help getting some updates on my Wow Vegas account verification status. I want to continue using Wow Vegas but I can't do so until my account is verified.

I created my Wow Vegas account on 8/16/24 but my account still hasn't been verified yet as of today 9/13/2024. When I go into my account I see a message that says "We are processing your data. Your Verification status will appear here". This message has been displayed in my account for the last month with no update.

I've contacted Wow Vegas multiple times asking for an update on my account verification process but my help request tickets are assigned to the agent Andrea and then immediately closed. I've contacted Wow Vegas on August 20, 2024 13:22, August 21, 2024 13:54, August 25, 2024 13:27, and September 02, 2024 15:33, but have not yet received a response from them.

Thank you guys in advance for your help. Looking forward to hearing from you soon.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Dear all,

Kindly be advised that the account has been successfully verified.

Therefore, we consider this matter fully resolved on our end.

Dear @elaineekim,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.