I have tried to redeem $400 SC but my account still isn’t verified after over a month of sending in documents. I’ve sent my ID, my bank statement, messaged the whatsapp staff host, and more. NO ONE is helping me and my $400 redemption keeps being cancelled. I’ve emailed as recently as today and before that last week but have YET to have a single reply about my verification, even though support hasn’t reached out to me yet on the matter.
Complaint Info

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 2 of 38 resolved
- 3 days avg response
- 4 days avg complaint life
- 2,526 USD avg amount
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Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
$10
Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that ...
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Unresolved
WOW Vegas Casino - Super cash incorrect payout
Unresolved
WOW Vegas Casino - Super cash incorrect payout
This has been going for months as I only get a response every 2 weeks. I was spinning $2 and hit the bonus feature and it was treated like I played $1 ...
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Unresolved
WOW Vegas Casino - Verification Issue after winning money
$488
Unresolved
WOW Vegas Casino - Verification Issue after winning money
I won $487.71 and went to verify my account to redeem it. I made sure to submit the correct documents, and when I sent a bank statement for proof of ...
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Unresolved
WOW Vegas Casino - Verification denied no response
$9,003
Unresolved
WOW Vegas Casino - Verification denied no response
I was asked to verify my account and I submitted all the required documents. It came back saying that the documents I uploaded were not the right ones ...
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