Pulsz Casino - Delayed Payment Missing Winnings

I am attaching my initial zendesk request for when I had won and for Pulsz to send me my winnings. I sent a reply, it’s been 3-4 days and still not contact from customer service.

Pulsz finally sent me an email response but it was not very clear as to when my 9,000 in winnings will be sent to my account. The withdraws are still missing from my account and no determined date was posted. I have received nothing from my bank stating the deposit was coming in. I asked in a follow up question as to when I should be expecting my winnings and was not given a response yet as to when I would expect to receive a payout. It’s been over 7 days since my my initial withdraw for 9,000

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

AskGamblers Complaint Team  has been informed by casino management that the player has played off the funds, therefore we have no other choice but to Reject the case.