I won $1800 on richsweeps. I had already submitted and was paid out for one or two redemption requests prior to this. (Maybe $300).
Submitted my first request on Feb 11th and still waiting.
Support is no help. They just have pre-generated scripts where they just tell you to be patient.
As soon as I went to the telegram to complain the banned me from the telegram. Then the support team kept suggesting the telegram chat… vicious cycle of them just working together to not pay you out.
Finally cancelled my redemption request and lost some of it. I broke the reuquest up into smaller payments and they’re still refusing to pay those out, still waiting on $1200. I have spent probably over $1000 of my own money playing there. This is the only casino that has actually denied paying me out.
