I have already been verified and was paid a couple weeks ago. So once I was sure they would pay I started playing. Now I have made a request for redemption they have canceled it twice and after submitting for the fourth time it and has been pending for a week. I continue to get the run around and support tells me everyday they have submitted a ticket . I even ask them what is the compliance issue and they tell me they don’t know. I want to be paid and for them to honor the advertisement on instant pay.
Complaint Info
Disputed casino
Reason
Dear @westcoast30,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I received my redemption today . But the instant redemption is false
Dear @westcoast30,
We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.
Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.
Thanks in advance for your cooperation.
SweepsRoyal Casino Complaints
- 1 of 1 Resolved
- 2 days Avg. response
- 1 week Avg. complaint duration
- 53,000 USD Avg. amount
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