WOW Vegas Casino - Wow Vegas poor customer support - Complaint Resolved

Nicka93

So I've been using wow Vegas for a little while now collecting my free bonus everyday and then a few days ago I finally got a little bit lucky and I keep playing and I win a little bit. My account was already verified and I had a number on file but it's an old phone number so I've tried contacting customer service numerous times and with no response. So basically I just need to update my phone number which should be super easy but not with customer service. I still wish I had my old number would make this a lot easier. My VIP level should let me chat directly with customer service via WhatsApp, but I don't even know how to do that. I'm not sure it's even a thing. But it's been a few days and no response from customer service and I don't think there will be. Also, I am the highest level of VIP which seems to not mean much. I'm not entirely positive what type of files to upload?

AskGamblers

Dear @Nicka93,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nicka93

Waiting on couple redemptions hopefully they go through. Thank you askgamblers.

AskGamblers

Dear @Nicka93,

The AskGamblers Complaint Team kindly asks you again to clarify the total amount and currency of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nicka93

About 45,000 USD they owe me.

AskGamblers

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

WOW Vegas Casino

Dear all,

Kindly be notified that the matter has now been fully resolved.
The phone number has been updated, and the redemptions have been successfully requested and processed on our side.

AskGamblers

Dear @Nicka93,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WOW Vegas Casino - Wow Vegas poor customer support

Complaint Info

Disputed casino

Reason

Amount

$ 45000

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