So I've been using wow Vegas for a little while now collecting my free bonus everyday and then a few days ago I finally got a little bit lucky and I keep playing and I win a little bit. My account was already verified and I had a number on file but it's an old phone number so I've tried contacting customer service numerous times and with no response. So basically I just need to update my phone number which should be super easy but not with customer service. I still wish I had my old number would make this a lot easier. My VIP level should let me chat directly with customer service via WhatsApp, but I don't even know how to do that. I'm not sure it's even a thing. But it's been a few days and no response from customer service and I don't think there will be. Also, I am the highest level of VIP which seems to not mean much. I'm not entirely positive what type of files to upload?
Complaint Info
AskGamblers
Dear @Nicka93,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Waiting on couple redemptions hopefully they go through. Thank you askgamblers.
AskGamblers
Dear @Nicka93,
The AskGamblers Complaint Team kindly asks you again to clarify the total amount and currency of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
About 45,000 USD they owe me.
AskGamblers
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 44 resolved
- 2 days avg response
- 4 days avg complaint life
- 12,629 USD avg amount
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Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
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WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
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WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
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Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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