So I've been using wow Vegas for a little while now collecting my free bonus everyday and then a few days ago I finally got a little bit lucky and I keep playing and I win a little bit. My account was already verified and I had a number on file but it's an old phone number so I've tried contacting customer service numerous times and with no response. So basically I just need to update my phone number which should be super easy but not with customer service. I still wish I had my old number would make this a lot easier. My VIP level should let me chat directly with customer service via WhatsApp, but I don't even know how to do that. I'm not sure it's even a thing. But it's been a few days and no response from customer service and I don't think there will be. Also, I am the highest level of VIP which seems to not mean much. I'm not entirely positive what type of files to upload?
Complaint Info

Dear @Nicka93,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Waiting on couple redemptions hopefully they go through. Thank you askgamblers.

Dear @Nicka93,
The AskGamblers Complaint Team kindly asks you again to clarify the total amount and currency of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
About 45,000 USD they owe me.

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 41 resolved
- 2 days avg response
- 4 days avg complaint life
- 13,392 USD avg amount
-
67 hours left
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Open67 hours leftWOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
-
15 hours left
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Open15 hours leftWOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
-
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
-
Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
$450,000
Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
Hello,I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a ...
Have trouble with WOW Vegas Casino?