I hit the jackpot 14k on their website.
It's been 10 days, and my money remains pending.
I verified and have smooth redemption for 1k, 800$, but the jackpot I hit 14k has been 10 days and nothing changes, keep stay at pending.
They told me maxi 10 days to process and come to my bank, but it been more than 10 days and nothing has moved. I asked them before do i need to verify anything, and they said no, and if they need something, they will email me.
I waited for a couple of days, and 0 email came. Then I went to live chat support, asking them about my redemption, then they told me to verify my card that I used from day 1. That is the same bank that they verified already, even though they told me they would email me if they needed to, but no email.
Ok then, I verified by take picture without a cover "anything', then they told me to wait 24-48 hours for verification. 72 hours later, still no response, and my verification stays there. No one is going to do nothing.
Then every time I contact their support i have the same answer to wait 24-48 hours. After waiting 48 hours, they said wait another 48 hours. This casino has no respect customer time and money.
I spent 1k points ahead, which is up to the platinum rank. They don't care about the customer, for sure!. i been hit more than 7k on crowncoin and they pay me, within 24 hours. It hit my bank!
Like I said everytime I come to support, they keep saying wait 48 hours, and after 48 hours, they said wait another 48 hours. That is not how support works! They keep winning the jackpot and don't want to pay! I never had any problem with all the other platform i played before!.
Please pay my money out
