I won 4500 on October 27 with my own money, no bonuses used. The first time I requested. Withdrawl, about a week later my pending withdrawl were put back into my casino account by the casino. I asked why, they told me they didn’t have me verified even though I had submitted the verification process the day after I won.
So then I had to resubmit another withdrawl...first I submitted as a wire transfer but became Leary because of the runaround I was getting and decided to switch to check payout. THAT WAS ON NOV 4. After checking and checking and checking and checking, and online chats with upteen customer service reps, I was told I became verified and on Nov 14 my first withdrawl of 2500 was approved. That was nov 14, money is supposed to be received in 7 to 10 business days...fair enough...so far nothing...that was 16 days ago, plenty of time to build in holidays and weekends...contacted them for about the 12th time the other day...sorry for the delay blah blah, all they do is apologize...said they are escalating to finance on nov 28, ok fine, chat with them again on nov 29.asking when will I receive my tracking number for the check, they told me, oh no, the finance does not have my wire info!!!!! I said I requested check!! I asked to speak to manager, who apologized and told me they made a mistake, it was a miscommunication, again saying my payout is escalated in finance...... check back next week for a tracking number once they get from third party processor?... so here we go again I have to keep checking back, have no faith in this casino, they have given me the runaround at least half a dozen times...never ever had this problem on bovada or ignition, just was looking to try a different site....all I want is my payout.