Other issues - Page 31

Magical Vegas Casino - Getting the runaround with account closure

I would like to submit a complaint about magical vegas casino and their constant dileberate delay, ackward and dismissive attitude when requesting the ...

Planet 7 Casino - Unwanted text messages

About a month or so ago, I began receiving promotional text messages from Planet 7 and some other casinos in their group. This is difficult for me ...

JoyCasino - Allowed me to gamble despite an active self-exclusion, refused to refund

23 December 2015 I decided to shut down all online casino sites due to problem gambling. And above all Joycasino I have emails where I point out that ...

TonyBet Casino - Refusing to provide my game logs, ignoring my emails

I have requested the casino provide me with complete transparency regarding my gameplay. I made this request initially on Saturday 12 March but it was ...

LimoPlay Casino - Accepting UK players without valid license

I signed up in Jan and deposited without realising they don't allow uk players. I have since deposited and now found that uk players can't play with ...

Rizk Casino - Horrible Customer Support

I started off joining this casino as a BETA tester, and felt that everything fullfilled my expectations and actually more than that. I ended up ...

Eurogrand Casino - William Hill Group not honoring its own Self Exclusion Policy

hi there i have a complaint about eurogrand casino. i have been self excluded from williamhill group on 24/06/2012. for 5 years, that means i cant ...

Grosvenor Casino - Stated 24/7 help line and live chat when it is definitely not

I signed up to grosvenor casino as I was tired of playing the same old slots and I saw that they offered an all time favourite of my reel king. ...

NetBet Casino - Not honoring active Self Exclusion agreement, trying to steal my deposit

Hello I had a 2 year exclusion from NetBet and later I reopened my netbet account which I then permanently self excluded from. After this netbet ...

ComeOn Casino - Self-exclusion period not respected

I had requested on October 29, 2014 to be self excluded from ComeOn casino for a period of 2 years. A couple of weeks I was weak and visited the ...

77 Jackpot Casino - Does not count most of my wagering, refusing to send full game history

I open account on this casino and take nice 200% welcome bonus deposit 25€ and get 50€ bonus. Wager requirement is 35 x bonus --> 1750€. I ...

Rembrandt Casino - Accept wagers from UK players against the law!

I opened account at rembrand last year but as I'm in the uk I was unable to deposit or play netent games so gave up!, I later found Sieger casino but ...

Cloud Casino - No Support to answer my inquiries

I have sent numerous emails to Cloudcasino support requesting deposit limits, then when I got no response I sent even more emails asking for my ...

Foxy Casino - Self excluded from 888 but still allowed to open, play & lose at Foxy Casino

I took the decision to self exclude myself from 888.com and several other online casinos because I have a gambling problem. It's been a few months but ...

Slots Angel Casino - Self exclusion not honored

I have a gambling addiction and I am not proud of this but do try my best and self exclude to assist me in keeping my addiction under control.I have ...

Europa Casino - Misleading loyalty program

On the 20th of jan i reveived and email from europa casnio saying your 1 step away from becoming a bronze vip and a list of extras that came with ...

Parasino Casino - Account blocked, no support for over a month!

Parasino.com blocked my account for "too many login attempts". They don't have automatic password recovery procedure. Their system says that after 15 ...

VideoSlots Casino - Unjustified Account Closure/Confiscated Funds/Misleading Responsible Gaming Page

I Noticed some responsible gaming limitations in my account at videoslots.com which has been violated by the casino. These limitations were a max of 6 ...

Ruby Slots issued bogus check for payout

My payout request was on Nov 4 and I received through Fed Ex a partial payout of $1710 on Dec 3. The remaining amount has not yet been received. My ...

GoWild Casino - Their refusal to close my account on time cost me €2000 damage

Hi, I already filed for a complaint at 11 januari, but you closed it since no evidence was enclosed. Hereby i file again for the same complaint. I ...

Slots Plus Casino - Not received total win of 150$ but only 100$

I have received 50$ with no deposit bonus "NEWYEAR" one week ago. I have finished my wager and the max cashout was 150$. First that i have finished my ...

Casino Floor confiscated my winnings

Hi. I won £20000 and now casino floor are refusing to allow me to withdraw it. They have close the account as I apparently have a self excluded ...

Foxy Casino - Self exclusion not honored

I have a gambling addiction and I am not proud of this but do try my best and self exclude to assist me in keeping my addiction under control. I have ...

Roxy Palace Casino - Their failure to grant my request of self exclusion resulted in £5000 loss

I am a recovering problem gambler and recently had a relapse after 1 year of not gambling due to some stressful news. I opened up an account at Roxy ...

1x2-bet Casino - Charging huge fees on a refund

Hi, I have just made a deposit of 3000 euros. Which was done today (05-01-2016) roughly 5 hours ago. I have asked for the betting company to ...

Betspin Casino - Totally irresponsive, failure to abide by IBAS (adjudication) requirements/terms

As a result of a disagreement between me and Betspin I logged a dispute with IBAS, Betspin's selected arbitration service. By signing up to ...

Casino Midas - Failed to comply with my Self Exclusion agreement

This casino was clearly made aware of my Gambling addiction and was to close all accounts and block the CC. The casino failed to close both accounts ...

Noxwin Casino - Not honouring self exclusion

I recently joined noxwin but was not immediately aware that they were part of the Everymatrix group which I have self excluded from. As soon as I ...