Other issues - Page 31

NetBet Casino - Impossible to find and/or request Self Exclusion, no one there willing to help

Hi, I recently opened a netbet account 2 days ago and was wagering beyond my means chasing losses. I got urges to keep gambling and knew I had to self ...

SuperLenny Casino - Unable to login, worried about my withdrawal and balance

I opened an account with Super Lenny yesterday. I wagered £400 and submitted a withdrawal for £1400. I continued playing with a remaining balance of ...

Planet 7 Casino - Spamming With Promotion Texts

I keep getting text messages probably 10 times a week and it is very very irritating. I am amazed that it does not have the STOP function implemented ...

Fruity Casa Casino - Allow me to play after asking for permanent account closure twice!

Hi there, firstly thank you for allowing me the opportunity to present a complaint. On 25th May I sent a very clear instruction to Fruity Casa to ...

77 Jackpot Casino - Breaching their own self exclusion policy

Due to a gambling addiction, I requested that 77jackpot close my account last month. I contacted support and they did this for me. However over the ...

Jackpot Knights Casino - Not co-operating for account closure, want refund for the stated period

I started talking with live chat on Jackpot Knights for account closure. They told me to send an email and I did. I sent an email on 5/11/2016 for ...

Energy Casino - Doesn't send me my Energy-shop products

Hi there, I ordered 2 weeks a few t-shirts + a Zippo in the Energyshop with my Loyalty-points, today I received this e-mail from them: Dear ...

Shanghai Spins Casino - Allow me to register and deposit only to have my account closed due to self exclusion with another brand

I recently joined Shanghai spins. I deposited 200 pounds and played. When I logged back in again it said I am excluded until 2099. I rang support and ...

Casino Cruise - Deposited loads and lost only to be told by EveryMatrix that I was previously Self Excluded in another brand

Hi, i only came across this site yesterday as never had a problem with a gaming company before, as usually stick to the main ones advertised on TV. So ...

Flamantis Casino - Unfair Self exclusion Flamantis Casino/Everymatrix

Hi i registered with this casino a few days ago. I deposited approximately £500. I received an email from Everymatrix on 30th May, saying as I was ...

Spartan Slots Casino - Harassing me countless, unwanted phone calls

I think I joined the casino 2 months ago. Since then I have received 2-4 phone calls a day from them. Total is now about 59 calls and counting. ...

Real Deal Bet Casino - Impossible to check remaining wagering, terrible support

I had signed up today earlier and claimed 300PUNCE upon my deposit after very long conversations. However when it seems I met the wagering ...

Magical Vegas - Self-exclusion

Dear Sir/Madam I had an account with there sister site spin and win in 2012. Due to over gaming it became apparent to me to slow down and quit ...

Magical Vegas Casino - Account closed and money confiscated without valid reason

Opened an account, deposited 100 Euros and accepted the bonus off of 100% match. Played for around 15 minutes and account was then locked out. Spoke ...

VideoSlots Casino - Misleading Loss Limit Feature

I lost last week €1000. So I set a limit loss of €200. Today I played again and luckily went up to €1250. But then the losing sets in. I thought ...

Mr Ringo Casino - Having troubles with them

I have an email from the gambling comission who info that Mr ringo is not yet license to transact with Uk players that means they are not allow to ...

Magical Vegas Casino - Getting the runaround with account closure

I would like to submit a complaint about magical vegas casino and their constant dileberate delay, ackward and dismissive attitude when requesting the ...

Planet 7 Casino - Unwanted text messages

About a month or so ago, I began receiving promotional text messages from Planet 7 and some other casinos in their group. This is difficult for me ...

JoyCasino - Allowed me to gamble despite an active self-exclusion, refused to refund

23 December 2015 I decided to shut down all online casino sites due to problem gambling. And above all Joycasino I have emails where I point out that ...

TonyBet Casino - Refusing to provide my game logs, ignoring my emails

I have requested the casino provide me with complete transparency regarding my gameplay. I made this request initially on Saturday 12 March but it was ...

LimoPlay Casino - Accepting UK players without valid license

I signed up in Jan and deposited without realising they don't allow uk players. I have since deposited and now found that uk players can't play with ...

Rizk Casino - Horrible Customer Support

I started off joining this casino as a BETA tester, and felt that everything fullfilled my expectations and actually more than that. I ended up ...

Eurogrand Casino - William Hill Group not honoring its own Self Exclusion Policy

hi there i have a complaint about eurogrand casino. i have been self excluded from williamhill group on 24/06/2012. for 5 years, that means i cant ...

Grosvenor Casino - Stated 24/7 help line and live chat when it is definitely not

I signed up to grosvenor casino as I was tired of playing the same old slots and I saw that they offered an all time favourite of my reel king. ...

NetBet Casino - Not honoring active Self Exclusion agreement, trying to steal my deposit

Hello I had a 2 year exclusion from NetBet and later I reopened my netbet account which I then permanently self excluded from. After this netbet ...

ComeOn Casino - Self-exclusion period not respected

I had requested on October 29, 2014 to be self excluded from ComeOn casino for a period of 2 years. A couple of weeks I was weak and visited the ...

77 Jackpot Casino - Does not count most of my wagering, refusing to send full game history

I open account on this casino and take nice 200% welcome bonus deposit 25€ and get 50€ bonus. Wager requirement is 35 x bonus --> 1750€. I ...

Rembrandt Casino - Accept wagers from UK players against the law!

I opened account at rembrand last year but as I'm in the uk I was unable to deposit or play netent games so gave up!, I later found Sieger casino but ...