Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then reopened my acc on 18th May 2018 and I deposited.
I then requested for cashmio who is also part of my secure trade to reopen my account which they said they will check if my exclusion is finished and then came back shortly on live chat and said your acc is now reactivated so I logged on and played deposited roughly £100 I then went to settings and requested time out for 1 month.i could still log on my casino pop ACC which was fine until this morning 19th may 2018 I went to live chat and they said you are self excluded so I said how? They said they don't know I figured out something not right so went on live chat to Cashmio where completely unprofessional service was given the officetr said I had self excluded until 17.6.2018 which is month away now how can exclude for 1 month when exclusion is a minimum of 6 months so I explained I done a time out not S.E. he went back several times to tech dept after they think they done a technical error and are going to come back to me.
My arguement is that if my exclusion was well before they should not have let me reopen my account and deposit and if so refund my deposits both Casino pop and cashmio and I know they have done error I have only asked for 1 month time out not self exclusion then they should let me log onto my other mtsecure trade casinos.
I have the transcript email.