Complaint #9
Vegas Spins Casino
Unintentional Multiple Accounts on ACTIVE self-exclusion with Cassava Enterprises.
8 years ago
Unintentional Multiple Accounts on ACTIVE self-exclusion with Cassava Enterprises. Also, relates to
Reference # 170517-000524
Firstly I would like to apologise as I didn't know the websites all belonged to the same company if I did then I wouldn't have joined. Anyways,
I received an email the over a month ago from Cassava Enterprises alerting me that I had been using another of their sites to deposit and play games even though I self-excluded myself. In all fairness to them, they emailed me I had no knowledge of this before they emailed me and offered me £800 in placed deposits.
Then out of curiosity I checked my emails and bank statements and confirmed I had been billed by Cassava Enterprises but then I started seeing other transactions from companies owned by Cassava Enterprises but found out I had spent 1000's in total
888 Casino (Self-excluded) 25/08/2011 - Still active because I haven't had it lifted
Foxy Bingo account is still active (£995+ total deposited I was told by foxy)
Vegas Spins (£800 in relation to the email they sent)
We want bingo another account I can't access now due to the Self-Exclusion but I will But I have e-mailed them about deposits
Anyways I was told that all the accounts that were found in my name had been closed but I can still enter Foxy Bingo.
With all that said IF I had won and withdrew any of the monies from the above accounts, I wouldn't have been able to keep it as the self-exclusion was in place and they would have kept it.
888 Casino
"Peterb26" "raven_effect" "toxic_raven" "raveneffect8"
Foxy Casino
"peterb34"
VegasSpins
"Raven2008"
Wewantbingo
"ravensgonnagetu"
Guestlist Bingo
"peterb26"
The previous email of £800 doesn't cover all deposits made on ALL accounts so I asked them to investigate all above accounts they haven't got back to me in OVER A MONTH and haven't replied to any of my e-mails to this date.
Reference # 170517-000524
Firstly I would like to apologise as I didn't know the websites all belonged to the same company if I did then I wouldn't have joined. Anyways,
I received an email the over a month ago from Cassava Enterprises alerting me that I had been using another of their sites to deposit and play games even though I self-excluded myself. In all fairness to them, they emailed me I had no knowledge of this before they emailed me and offered me £800 in placed deposits.
Then out of curiosity I checked my emails and bank statements and confirmed I had been billed by Cassava Enterprises but then I started seeing other transactions from companies owned by Cassava Enterprises but found out I had spent 1000's in total
888 Casino (Self-excluded) 25/08/2011 - Still active because I haven't had it lifted
Foxy Bingo account is still active (£995+ total deposited I was told by foxy)
Vegas Spins (£800 in relation to the email they sent)
We want bingo another account I can't access now due to the Self-Exclusion but I will But I have e-mailed them about deposits
Anyways I was told that all the accounts that were found in my name had been closed but I can still enter Foxy Bingo.
With all that said IF I had won and withdrew any of the monies from the above accounts, I wouldn't have been able to keep it as the self-exclusion was in place and they would have kept it.
888 Casino
"Peterb26" "raven_effect" "toxic_raven" "raveneffect8"
Foxy Casino
"peterb34"
VegasSpins
"Raven2008"
Wewantbingo
"ravensgonnagetu"
Guestlist Bingo
"peterb26"
The previous email of £800 doesn't cover all deposits made on ALL accounts so I asked them to investigate all above accounts they haven't got back to me in OVER A MONTH and haven't replied to any of my e-mails to this date.
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