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Power Spins Casino - Deposit money unfairly confiscated!

daniellepedrosa United Kingdom
posted on June 28, 2017.

This website confiscated my whole deposit without any notice. There was absolutely no way to reach them except of emails, which they responded days later, saying that I had an account previously with a site named BGO which I was self excluded from months ago, so they confiscated my whole deposit, none of which was from winnings but my own money. This is absolutely unacceptable shady business. I'm demanding my deposit back and not going to stop until something gets done to stop shady services like this. I checked out other reviews on other site, and many people are having the same issues. We can't let this happen. They are making a big profit out of unsuspecting formal BGO costumers' confiscated money!!!

posted on August 17, 2017.

This complaint has been reopened as per Power Spins Casino Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on August 17, 2017.

Good Morning Zsolt,

Thank you for taking the time to contact us.

I can advise we have completed a full investigation with regards to your accounts held with bgo Entertainment Ltd. We have located 2 accounts for you, one with bgo, and the other with PowerSpins.

Your bgo account had been Self Excluded from 19th January 2017. To reopen this account we require the Customer to contact us to confirm their details for data protection purposes, and to ensure that the reason for Self Exclude is not applicable after a 24 hour cooling off period as per the Responsible Gaming policy. When selecting to Self Exclude, it does advise that this will be applicable for all accounts held with bgo Entertainment Ltd.

'Please note – by Self Excluding your bgo account, we will automatically Self Exclude any other accounts you hold with BGO Entertainment, including any account you may use.'

I can confirm you created a PowerSpins account on 23rd June 2017, shortly after this we identified the duplicate Self Excluded account and suspended this as per the Gambling Commissioners guidelines. Between the times of the account being opened and then suspended you deposited 1x £20, and 1x £100. You played through the initial deposit of £20, and after depositing the £100 you instantly withdrew these funds.

Unfortunately as you have played through and spent the initial £20 deposit, we are unable to offer a refund.

If I can be of further assistance then please do not hesitate to contact us.

Kind regards,
Customer Service Manager

posted on August 18, 2017.

Dear @daniellepedrosa,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Power Spins Casino complaints

  • 11 of 11 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 462 USD avg amount

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