Submitted complaints
41,527
Casino Complaints Dashboard: Resolution Rates and Player Outcomes
This page provides a transparent, evidence-based view of the complaints handled by the AskGamblers Complaint Service (AGCCS). The graphs and tables highlight stats for casinos and sportsbooks alike, including the number of complaints submitted, complaint resolution rate, how quickly complaints are resolved, how much money has been returned, and more.
Complaints Statistics at a Glance
Resolution rate Resolution rate
79%
Total recovered amount Total recovered amount
$92.77M
Average resolution time Average resolution time
40d
Accepted complaints
38,946
Complaints still open
215
Total disputed amount Total disputed amount
$160.65M
Operator response rate Operator response rate
74%
Resolved complaints
30,707
Unresolved complaints
8,024
Rejected complaints
2,581
Median resolution time Median resolution time
10.0d
Average disputed amount Average disputed amount
$4.7k
Average recovered amount Average recovered amount
$3.7k
Casinos with at least one complaint
2,473
Unique complainants Unique complainants
30,800
New complaints per day
~6.5
Most common issue
Delayed Payment
Operator responses
28,687
Complaint Trends and Money Recovered Over Time
The graph shows the complaint volume and amount recovered over time.
Complaint Status and Resolution Process
On the left, you can see where every complaint currently stands. On the right, you can see how complaints move from submission to fund recovery.
Complaints by Status
-
74%
Resolved 30,707 cases
-
19%
Unresolved 8,024 cases
-
1%
Still open 215 cases
-
6%
Rejected 2,581 cases
Complaint Resolution Funnel
- Published complaints 100%
- Taken up with the operator 94% of previous step
- Resolved for the player 79% of previous step
- Resolved with money recovered 82% of previous step
Operator replied on site: 28,687 cases (74% of complaints taken up). This sits outside the funnel, because not every resolved complaint gets a public reply. Some are settled directly between the player and the operator, so the operator never posts in the thread. If we made it a funnel step, it would show fewer replies than resolutions, which would be misleading.
Casino Rankings by Complaint Resolution Performance
This leaderboard shows complaint volume, resolution and response rates, and disputed and recovered amounts.
Note: The numbers below show only AskGamblers Complaint Service stats and are not the total number of complaints ever made against an operator on other platforms.
To change the default setting, click a column heading to sort the leaderboard by your preferred metric.
Casino leaderboard for the selected window
| # | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | Dafabet Casino Dafabet Affiliates | 1,708 | 74 | $2.13M | $1.65M | 12d | |||
| 2 | BC.Game Casino India BC.Game Affiliates | 599 | 36 | $107.3k | $74.4k | 81d | |||
| 3 | 1xBet Casino 1xBet Partners | 563 | 47 | $1.56M | $1.10M | 47d | |||
| 4 | PlayOJO Casino EGO | 460 | 12 | $2.15M | $1.21M | 10d | |||
| 5 | 888 Casino Uffiliates | 431 | 72 | $3.56M | $2.72M | 285d | |||
| 6 | Parimatch Casino Parimatch Affiliates | 392 | 84 | $910.1k | $669.8k | 35d | |||
| 7 | Mr.Bet Casino BURN PARTNERS | 355 | 4 | $1.10M | $951k | 18d | |||
| 8 | 22bet Casino 22bet Partners | 289 | 0 | $1.84M | $1.67M | 238d | |||
| 9 | PokerStars Casino Stars Affiliate Club | 256 | 27 | $819.3k | $583.1k | 107d | |||
| 10 | BateryBet Casino Batery Partners | 249 | 5 | $147.2k | $96.6k | 22d | |||
| 11 | Stake Casino India Stake Affiliates | 241 | 0 | $60.5k | $49.8k | 11d | |||
| 12 | 1win Casino 1win Partners | 237 | 4 | $397.1k | $86.3k | 34d | |||
| 13 | NetBet Casino Live Partners | 221 | 11 | $638.8k | $623.6k | 192d | |||
| 14 | Mostbet Casino Mostbet Partners | 197 | 9 | $785.8k | $254.2k | 12d | |||
| 15 | Pulsz Casino Pulsz Affiliates | 179 | 119 | $1.88M | $447.6k | 9d | |||
| 16 | Betway Casino Super Partners | 178 | 24 | $1.20M | $864.9k | 165d | |||
| 17 | LeoVegas Casino LeoVegas Affiliates | 175 | 16 | $1.04M | $825.3k | 15d | |||
| 18 | BC.Game Casino BC.Game Affiliates | 158 | 9 | $1.11M | $886k | 52d | |||
| 19 | Rajabets Casino Raja Affiliates | 158 | 0 | $14.37M | $276.7k | 34d | |||
| 20 | Wazamba Casino WOW Partners | 138 | 18 | $566.2k | $132k | 42d | |||
| 21 | V.Vegas Casino V.Partners | 122 | 22 | $219.1k | $185.2k | 8d | |||
| 22 | Royal Vegas Casino Super Partners | 114 | 40 | $305.3k | $169.6k | 13d | |||
| 23 | Playamo Casino Playamo Partners | 114 | 7 | $392.4k | $210k | 61d | |||
| 24 | Megapari Casino Megapari Partners | 108 | 0 | $178.9k | $161.8k | 21d | |||
| 25 | Mystake Casino Mystake Affiliates | 104 | 4 | $484.9k | $468.4k | 37d |
Complaint Categories: Common Issues and Resolution Rates
The left chart illustrates the complaint types that generate complaints most often, whereas the right chart highlights the percentage resolved for each type.
Number of Complaints by Category
The total number of complaints by category
Resolution Success by Complaint Type
Share of decided complaints resolved in the player's favour
Complaint Statistics by Issue
| Issue | Category | # of complaints | Share % | Resolution rate % | Amount disputed |
|---|---|---|---|---|---|
| Delayed Payment | Payment Issues | 22,344 | $100.06M | ||
| Verification Issues | Payment Issues | 4,393 | $19.27M | ||
| Declined Payment | Payment Issues | 4,708 | $20.62M | ||
| Refund Declined | Payment Issues | 663 | $1.07M | ||
| Bonus Terms Violation | Bonuses Issues | 697 | $1.22M | ||
| Bonus Not Given | Bonuses Issues | 578 | $72.6k | ||
| Bonus Abuse | Bonuses Issues | 113 | $354.5k | ||
| Bonus Removal | Bonuses Issues | 112 | $69.1k | ||
| Wrong Calculations | Software Issues | 104 | $128.7k | ||
| Software Glitch | Software Issues | 376 | $361.2k | ||
| Missing Funds | Software Issues | 325 | $419.8k | ||
| Software Fairness | Software Issues | 43 | $44.7k | ||
| Account Closure | Accounts Issues | 1,957 | $8.22M | ||
| Terms Violation | Accounts Issues | 345 | $1.47M | ||
| Registration Issues | Accounts Issues | 51 | $27.4k | ||
| Operator Offline | Accounts Issues | 79 | $122.6k | ||
| Amount Not Credited | Deposits Issues | 2,590 | $1.07M | ||
| Deposit Limits | Deposits Issues | 111 | $224.4k | ||
| Verification Issues | Deposits Issues | 266 | $1.09M | ||
| Double Charge/Refund | Deposits Issues | 219 | $434.9k | ||
| Limits | Responsible Gambling Issues | 30 | – | $92.4k | |
| Self-Exclusion | Responsible Gambling Issues | 194 | $676k | ||
| Void Bet | Betting Issues | 6 | – | $6.1k | |
| Wrong Official Result | Betting Issues | 15 | – | $5.6k | |
| Mistake with Betting Slip | Betting Issues | 7 | – | $853 | |
| Odds Issues | Betting Issues | 1 | – | $0 | |
| Other | Other Issues | 1,200 | $3.51M |
Money Recovered and Complaint Resolution Times
The speed of recovery of confiscated funds matters as much as the disputed amount.
Time to Resolve Complaints
Cumulative share of resolved cases closed over a particular time period
Money Recovered Over Time
Money returned to players over a specific time period
Complaint Statistics by Affiliate Program
Compare complaint volumes, response rates, successful resolutions, and money recovered for players across affiliate programs managing multiple casino brands.
Top 25 affiliate programs with the most joint complaints, of 1,414 that drew one in this window. Best and worst brand compare only the brands with at least ten decided complaints, so a group can show more brands than it ranks.
| Operator | Brands complained about | # of complaints | Resolution rate % | Operator response rate % | Amount recovered | Best brand | Worst brand |
|---|---|---|---|---|---|---|---|
| Ace Revenue | 5 | 2,958 | $9.38M | Captain Jack Casino (96%) | Slot Madness Casino (94%) | ||
| Gambling Wages | 11 | 2,640 | $7.41M | Ruby Slots Casino (97%) | Rialto Casino (50%) | ||
| Dafabet Affiliates | 1 | 1,708 | $1.65M | Dafabet Casino (95%) | – | ||
| BC.Game Affiliates | 3 | 760 | $960.4k | BC.Game Casino (93%) | BC.Game Casino India (91%) | ||
| Super Partners | 27 | 739 | $1.62M | Betway Casino (85%) | Spin Casino (7%) | ||
| Genesis Affiliate | 14 | 729 | $1.58M | Sloty Casino (98%) | Spinit Casino (84%) | ||
| Fast Track Affiliates | 1 | 695 | $1.48M | Raging Bull Casino (92%) | – | ||
| Revenue Network | 4 | 626 | $2.22M | Bodog Casino (72%) | Slots.Lv Casino (56%) | ||
| 1xBet Partners | 1 | 563 | $1.10M | 1xBet Casino (90%) | – | ||
| EGO | 9 | 533 | $1.32M | AHTI Games Casino (100%) | PlayUZU.com (83%) | ||
| Uffiliates | 8 | 516 | $3.12M | 888 Casino (82%) | 777 Casino (38%) | ||
| Condor Affiliates | 7 | 467 | $563k | Rembrandt Casino (91%) | LuckyBull Casino (50%) | ||
| 7StarsPartners | 12 | 426 | $1.85M | LibraBet Casino (100%) | SpinitCasino (40%) | ||
| Parimatch Affiliates | 2 | 395 | $671.2k | Parimatch Casino (77%) | – | ||
| BURN PARTNERS | 4 | 367 | $1.02M | Mr.Bet Casino (99%) | Xon Bet Casino (89%) | ||
| Betsson Group Affiliates | 16 | 353 | $541.8k | CasinoEuro (100%) | MrSmith Casino (35%) | ||
| WOW Partners | 7 | 333 | $455.4k | Legiano Casino (100%) | Boaboa Casino (77%) | ||
| Playamo Partners | 15 | 327 | $1.89M | Bob Casino (100%) | Playamo Casino (93%) | ||
| Affactive | 9 | 324 | $273.2k | Slots Jungle Casino (81%) | Begado Casino (31%) | ||
| Stake Affiliates | 3 | 319 | $331.1k | Stake Casino India (100%) | Stake Casino (88%) | ||
| Revenue Giants | 8 | 311 | $486k | Slots Village Casino (100%) | 7Reels Casino (92%) | ||
| Mate Affiliates | 10 | 309 | $442.7k | OhMySpins Casino (100%) | QuickWin Casino (82%) | ||
| 22bet Partners | 3 | 294 | $1.69M | 22bet Casino (100%) | – | ||
| Mainstreet Affiliates | 5 | 291 | $242.5k | Vegas Casino Online (46%) | Old Havana Casino (39%) | ||
| V.Partners | 6 | 265 | $725.7k | Ice Casino (84%) | Verde Casino (71%) |
Methodology: How the Statistics Are Calculated
Here is a list of definitions and explanations of terms and numbers mentioned on this page.
What this page counts: These figures cover complaints published on AskGamblers. Submissions rejected before publication, duplicates, cases outside our scope, or reports abandoned by players, are excluded from the stats.
Metric Definitions
| Term | What it means |
|---|---|
| Why the top figures differ from the dashboard | The top figures are our all-time totals, as shown on the homepage, refreshed once a day. The dashboard counts the same complaints by date. The dashboard leaves out complaints with no recorded close date or cases that were later removed from the site, which the top figures still count. It includes published rejected complaints, which the top figures leave out, and it updates sooner. The differences nearly cancel out. |
| How "amount recovered" is measured | We record the amount a player disputed, not the amount an operator later paid. |
| How resolution rate is calculated | The resolution rate is the percentage of resolved complaints in players’ favour. Pending complaints are excluded from metrics. |
| Which time periods are used | Volume, categories, and operator rankings are grouped by the day a complaint was submitted. Money recovered and time to resolution are grouped by the day a complaint was closed, because those are events that happen at the end of a case rather than the start. |
| Currency | Players dispute amounts in various currencies. On this page, each is converted to US dollars at the rate in force when the complaint was filed, and that converted figure is what we store and add up. Cryptocurrency claims are converted the same way, at the rate on the day. |
| What is left out | We do not count complaints erased under data-protection requests, complaints still awaiting review, and deleted complaints. Approximately, one in five published complaints carries no disputed amount, which money totals reflect. Since AGCCS handles complaints against both sportsbooks and casinos, both are counted in every metric on this page. The two ranked tables are casino-only, so complaints against a sportsbook appear in the metrics but not in those rankings. The tables also leave out casinos we have closed, blacklisted or terminated, because once a casino is set to any of these statuses we no longer accept any further complaints submitted against them. |
