Complaint #1172 Planet 7 Casino

Check was not accepted by Bank of America

By Angela D.

8 years ago

Message on forum

After waiting over a month I finally received my check for $2,048 and when I tried to deposit it at my bank the bank wouldn't accept the check. It was flagged in the system and the system would not let the transaction happen so they kindly slid the check back to me and said I would have to go elsewhere for help or just have them wire the funds. I'm now being told that I will be in charged $250 for the stop payment as if it's my fault and no they won't just do the wire to make right by this. There's hoop after hoop which it seems will take weeks. This is not ok. I did everything in part. I even have them my banking info and they won't just send the money over to shut me up and or this to an end. I'm being punished here and it's not ok. This is bad business practice and after five years of loyalty it leaves the worst feeling in my gut to be treated those way. Time is money. Make it happen.

Disputed Casino Planet 7 Casino

Reason Other

Amount $2048

Discussion

AskGamblers

• Support Team

8 years ago

Dear @Angela145,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Planet 7 Casino

• Representative

8 years ago

Hi Angela--

My apologies, if I created extra confusion on this.

The long and short of things is that we did issue the stop payment on our end, as you requested. We've re-issued the payment to you, via wire transfer: 03/21 Re-issued $1738 + $250 Stop payment fees + $20 Service fees Wire IV for transaction #95702562.

As you can see, we did charge the stop payment fee, which was consistent with your approval to do so when you contacted the casino direct.

I would expect the funds should be in your account, early next week (if not, already).

Tawni

Angela145

• United States

8 years ago

Tawni,

The bank has a hold on what? The bank wire?? You gave no clarity in your last response regarding my extremely delayed withdrawal.

Angela145

• United States

8 years ago

It is absolutely NOT resolved.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

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$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

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I am fully verified and won $3,600 and made a withdrawal for $2500

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$3,600

Planet 7 took 5K winnings

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I check every coupon for terms and conditions.

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Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

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I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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Rejected

$100