I deposited into my Ladbrokes account on 07/12/17 and received a popup for me to either accept or decline a Casino bonus of 75% with 15 times wagering. At first I declined this as I was taking part in another offer involving the game Genie Jackpots. Once I completed that promotion I redeposited £90 and accepted the Casino bonus with 15 times wagering.
I received the bonus of £67.50 but upon checking the wagering it said I had to wager £3105, which is a lot more than what I accepted (15 times).
I contacted Live Chat as soon as I saw this and explained the situation, I was told it would be escalated and passed on to the relevant department and I should receive an e-mail within 24 hours after they have sorted the issue. I waited over 24 hours and after receiving nothing and wagering was still £3105 I contacted Live Chat again. I received the same reply that it would be passed on and to wait 24 hours. I again did this and received nothing again. So I contacted Live Chat again, and after explaining the situation for a third time I was told it would definitely be sorted within 24-48 hours and I would receive an e-mail. I do have screenshots of this Live Chat session.
Now 48 hours have passed and again I have received no e-mails and the issue still hasn't been sorted. I've contacted Live Chat again tonight, I was just told the bonus has been issued and then they ended the chat. I contacted them again and was told it is 46 times wagering and that's it. I said I wanted to take the issue further as it was clearly false advertising. I was then told they will pass it on to the relevant team and it can take 72 hours for a reply.
It is like I am going round in circles with every contact to Ladbrokes live chat. Each time getting a very similar reply and nothing about the issue being sorted. I have to explain each and every time regarding the issue so it doesn't look like anything is being logged on my account. So now I would like to make this complaint as i'm not happy that I accepted an offer for 15 times wagering and to be given 46 times wagering.
Live Chat also asked if I had screenshots, but this was a popup when I deposited and not something you think of doing when you deposit and accept an offer.