The following is found under the ''Responsible gambling'' tab:
''We, as humans, need to look after ourselves in every aspect of our lives and should gambling ever become more important than your health and wellbeing, you should take a break from it immediately. We will help you freeze your Rizk.com account for any period over 24 hours and, should you request it, your account will be closed permanently. During the freeze time, you will not hear from us at all and your account will be inaccessible.''
It clearly states: ''During the freeze time, you will not hear from us at all and your account will be inaccessible''
I self excluded myself on 24 February for 6 months.
As you can see in the attached files; in this period I got multiple text messages.
It is concerning to say the least that I still get texts with advertisement from Rizk Casino while an account is self excluded.
I took a break to stop gambling and stop thinking about gambling as a whole.
The casino clearly doesn't respect that and their own terms.
I loved to gamble and Rizk is a good place for that.
However, when I desire a self exclusion I do not want to be reminded and receiving advertisement like Rizk casino does.