Jetbull Casino - refuses to return deposits.

Liamallen90 United Kingdom
posted on August 24, 2015.

I registered with Jetbull and lost approximately £4230.

I was going to continue to play on the casino, however, today when I came to log in I was alerted that my account was now blocked due to me self-excluding with other EveryMatrix casinos previously, which I understand.

However, my problem lies here, I believe the reason my details were flagged are because I submitted a withdrawal request and therefore sent in verification documents, I heard nothing on this verification other than when I came to log on, incidentally I had reversed this withdrawal request, but had I not, this withdrawal would have never been paid anyway.

As I understand, all my bets should be void I was technically self excluded the whole time, therefore if all bets are void, the deposits should be returned, as they were on this case with EveryMatrix .. http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­cas­ino­-cr­uis­e-r­efu­ses­-to­-re­fun­d-d­eposits

I fail to see the difference between these two cases and believe that EveryMatrix have set a precedent with this case and the same should be followed through on my case.

It seems like the EveryMatrix policy of allowing you to register and deposit funds is simply a no lose money making exercise for them as they will not refund deposits and will also not payout winnings.

Any help with this would be much appreciated.



posted on August 31, 2015.

Any update considering your complaint?

Liamallen90 United Kingdom
posted on August 31, 2015.

Jetbull have refused to reimburse, this is because they have stated that since the case that they have quoted, they have changed their terms and conditions to include a new clause saying that that will withhold all deposits.

However, the problem lies in that Jetbull still have their old terms and conditions live on their website (version 1.9.) which were the terms I read and agreed to upon sign-up, in these terms, the new clause is not included and therefore the deposits should be returned.

If you google "jetbull terms and conditions" from a mobile device (as I have only ever played from their mobile website), you will see Terms and Conditions 1.9, updated 13th March.

So the very fact these are still present to view would surely raise doubts for them as to which terms I read and agreed to on sign-up, however, they are not budging.

Also, I understand that terms and conditions change, but I never received an update of new terms and conditions, and this is why I expect version 1.9 to be honoured and the deposits to be refunded.

Jetbull/Everymatrix are still insisting they will not do so, despite the evidence clearly pointing out that whilst terms and conditions 1.9 remain active on their website, they can not be certain which terms and conditions new members are reading prior to registering.

They have asked me to submit a dispute to eCOGRA as the next step, which I will do, but on eCOGRA they ask you to wait 2 weeks from the date which the problem began before submitting the dispute, which I am now doing.

Liamallen90 United Kingdom
posted on August 31, 2015.

Also, you will see attached here, old terms and conditions, clearly still live on their website.

posted on November 5, 2015.

This complaint will be unresolved till we receive a resolution from eCogra or a casino's licence authority.