I registered with Jetbull and lost approximately £4230.
I was going to continue to play on the casino, however, today when I came to log in I was alerted that my account was now blocked due to me self-excluding with other EveryMatrix casinos previously, which I understand.
However, my problem lies here, I believe the reason my details were flagged are because I submitted a withdrawal request and therefore sent in verification documents, I heard nothing on this verification other than when I came to log on, incidentally I had reversed this withdrawal request, but had I not, this withdrawal would have never been paid anyway.
As I understand, all my bets should be void I was technically self excluded the whole time, therefore if all bets are void, the deposits should be returned, as they were on this case with EveryMatrix .. http://www.askgamblers.com/casino-complaints/casino-cruise-refuses-to-refund-deposits
I fail to see the difference between these two cases and believe that EveryMatrix have set a precedent with this case and the same should be followed through on my case.
It seems like the EveryMatrix policy of allowing you to register and deposit funds is simply a no lose money making exercise for them as they will not refund deposits and will also not payout winnings.
Any help with this would be much appreciated.