Complaint #4
Sverige Kronan Casino
Not honoring Responsible Gaming policies, refusing to return my money
8 years ago
Hello!
I am writing to you because of a complaint I have with the Bethard Group. Let me take it from the start and describe everything in detail:
*On 2016-04-06 I sent an email to 2 betting companies within the Bethard group, Bethard and Oddsautomaten, informing them of my huge gambling addiction and that I therefore wanted my account at their websites to be closed forever without any chance of ever re-opening it in the future.
*Both replied the same day 2016-04-06 acknowledging my emails. Oddsautomaten said that my account was now permanently closed and that they would never let me bet with them again in the future as you can see in the attached documents. Oddsautomaten even wrote “Thank you for contacting Sverigekronan and sharing this information. We take gambling related issues very seriously and I want to start with confirming that your account now is closed according to your request. Your account has been closed permanently, which means that you do not have the possibility of activating it again in the future.” Notice that they actually wrote Sverigekronan in their email! For me that is case closed.
Bethard wrote that they couldn’t find my account but as soon as they found it, they would closed it permanently. However both were aware of my huge gambling problem and that I wished never to bet with them again.
*On 2016-06-21 I opened an account at Sverigekronan, without knowing they were in any way related to Bethard and Oddsautomaten, and made my first deposit. I then uploaded my documents to verify my identity through their website. They passed the verification process and allowed me to make several deposits on four separate days between 2016-06-21 to 2016-07-10. They did this while being aware of my gambling addiction through the emails I had sent to Oddsautomaten and Bethard and considering the response I received they cannot claim that they weren’t aware. After I made my final deposit and lost everything I closed my account with them the very same day on 2016-07-10. It went 19 days from me opening the account until I closed it myself without them intervening in any way to stop me from depositing and losing all of my money. Instead they verified my identity and allowed me to deposit more and more money!
*On 2016-10-12 I noticed on my Skrill account that the name on the deposits I had made to Sverigekronan was under the name “Bethard Group”. When I checked my emails I had in fact sent the very same email to 2 companies within the Bethard group as I’ve wrote earlier. I then tried communicating with them without any success as you can see in an attached document. They wrote that they asked me to verify my information and that I never replied after that. However, the fact is that hey wrote to me from Oddsautomaten/Sverigekronan saying that my account at Sverigekronan was permanently closed without any chance activating it again.
Surely my first email 2016-04-06 asking them to close my account along with their response from Oddsautomaten/Sverigekronan is enough to conclude that they need to return all of my money?
Final thoughts: From now on I will be fully committed to retrieving every single penny that I deposited to Sverigekronan because I have a bulletproof case in my eyes. How could they while confirming that my account is closed and will never be re-opened later allow me to open an account at Sverigekronan, verify my identity and then allow my account at Sverigekronan to be active for 19 days until I closed the account myself?
Please let me know if you need anything else but so far I have attached:
*Email to Oddsautomaten and their response. I have also attached a translation.
*Email to Bethard and their response. I have also attached a translation.
*Deposits from my Skrill account to their Sverigekronan/Bethard Group.
*Email to Sverigekronan with my complaint and their response.
I have used the same name, email address and phone number on all the accounts.
Please do not publish the screenshots on the complaint thread since these contain some personal information.
I really hope that with your help we can solve this because surely I am in the right. Thank you!
I am writing to you because of a complaint I have with the Bethard Group. Let me take it from the start and describe everything in detail:
*On 2016-04-06 I sent an email to 2 betting companies within the Bethard group, Bethard and Oddsautomaten, informing them of my huge gambling addiction and that I therefore wanted my account at their websites to be closed forever without any chance of ever re-opening it in the future.
*Both replied the same day 2016-04-06 acknowledging my emails. Oddsautomaten said that my account was now permanently closed and that they would never let me bet with them again in the future as you can see in the attached documents. Oddsautomaten even wrote “Thank you for contacting Sverigekronan and sharing this information. We take gambling related issues very seriously and I want to start with confirming that your account now is closed according to your request. Your account has been closed permanently, which means that you do not have the possibility of activating it again in the future.” Notice that they actually wrote Sverigekronan in their email! For me that is case closed.
Bethard wrote that they couldn’t find my account but as soon as they found it, they would closed it permanently. However both were aware of my huge gambling problem and that I wished never to bet with them again.
*On 2016-06-21 I opened an account at Sverigekronan, without knowing they were in any way related to Bethard and Oddsautomaten, and made my first deposit. I then uploaded my documents to verify my identity through their website. They passed the verification process and allowed me to make several deposits on four separate days between 2016-06-21 to 2016-07-10. They did this while being aware of my gambling addiction through the emails I had sent to Oddsautomaten and Bethard and considering the response I received they cannot claim that they weren’t aware. After I made my final deposit and lost everything I closed my account with them the very same day on 2016-07-10. It went 19 days from me opening the account until I closed it myself without them intervening in any way to stop me from depositing and losing all of my money. Instead they verified my identity and allowed me to deposit more and more money!
*On 2016-10-12 I noticed on my Skrill account that the name on the deposits I had made to Sverigekronan was under the name “Bethard Group”. When I checked my emails I had in fact sent the very same email to 2 companies within the Bethard group as I’ve wrote earlier. I then tried communicating with them without any success as you can see in an attached document. They wrote that they asked me to verify my information and that I never replied after that. However, the fact is that hey wrote to me from Oddsautomaten/Sverigekronan saying that my account at Sverigekronan was permanently closed without any chance activating it again.
Surely my first email 2016-04-06 asking them to close my account along with their response from Oddsautomaten/Sverigekronan is enough to conclude that they need to return all of my money?
Final thoughts: From now on I will be fully committed to retrieving every single penny that I deposited to Sverigekronan because I have a bulletproof case in my eyes. How could they while confirming that my account is closed and will never be re-opened later allow me to open an account at Sverigekronan, verify my identity and then allow my account at Sverigekronan to be active for 19 days until I closed the account myself?
Please let me know if you need anything else but so far I have attached:
*Email to Oddsautomaten and their response. I have also attached a translation.
*Email to Bethard and their response. I have also attached a translation.
*Deposits from my Skrill account to their Sverigekronan/Bethard Group.
*Email to Sverigekronan with my complaint and their response.
I have used the same name, email address and phone number on all the accounts.
Please do not publish the screenshots on the complaint thread since these contain some personal information.
I really hope that with your help we can solve this because surely I am in the right. Thank you!
Screenshot
