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BetVoyager Casino - Mobile phone activation failure

UNRESOLVED
Complaint Info
Disputed casino BetVoyager Casino
Reason Other
jackofhearts United Kingdom Message
Posted on October 3, 2017

In order to make my first withdrawal, for security reasons I have been asked to activate my mobile phone with a code they have sent me by their internal mail.
They tell me to enter it in the required field in 'My Profile'. This is not possible. When I click on what appears to be the correct place, all I see is an error message telling me they were unable to send me a SMS. My phone is working and they have the correct number.
I have emailed them several times explaining the situation, but only receive repeat messages telling me to enter the code.
This has become very frustrating, I hope you can help.

AskGamblers
Posted on October 16, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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