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Bitguruz Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 149 reviews
9.3/10
149 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editors View 

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device. 

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

What we like
  • Low minimum withdrawals
  • Live chat is available
  • Home to more than 80 providers
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitguruz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bitguruz.com/
Established
2024
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
Mobile Apps
Android

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available. 

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move. 

StallCation

Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints
Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

staus Resolved
$240.19

Complaint Statistics

Resolved 2
Avg. Amount $ 179
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

Review this casino

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Player rating
9.3/10 149 reviews

Top reviews from our players

I decided to give BitGuruz Casino a try after I saw it mentioned on a crypto gambling forum. Signing up was quick and straightforward. Since they focus mainly on crypto, depositing was hassle-free, and I didn’t have to go through a lengthy verification process at the start. I used USDT, and the deposit appeared in my account within a few minutes.

The game selection is pretty good. There are lots of slots and a few live games too. The site runs smoothly, and I didn’t encounter any issues playing from my phone.

What I really liked is how simple the interface is—it's not cluttered with banners like some other casinos, which makes it easier to find the games I want to play.

On the downside, the bonus terms could be a bit better. The wagering requirements felt a little high, so I’d recommend reading the rules carefully before claiming any bonus.

I also tried making a withdrawal, and it worked, though it took a few hours to process. Not instant, but still pretty reasonable compared to some other crypto casinos.

All in all, my experience was pretty good. It’s not perfect, but the site functions well and the games run smoothly. Just remember to read the bonus conditions before you start playing.

I like the variety of games it has, and particularly some slots... The bonus gifts should be more frequent 🤗... It's good that they are constantly improving the service 🙌🏽

What I don't like is the interface for choosing the slots; it should be broader, so more options can be seen. Some games don't allow you to play depending on the country you are in.

A beautiful application with modern games and diverse and contemporary promotional offers that vary according to the capabilities of the players, with instant deposits and withdrawals, of course after full verification. It contains different and international languages, of course, which makes it easier despite the simplicity of the platform.

Its drawbacks include its limited popularity, perhaps due to communication difficulties, or its restricted payment methods, which are limited to cryptocurrencies.

This casino is amazing and has very good bonuses. Customer support is really good. You can deposit in this casino with alot off different methods. Withdraw is really fast.

Great casino with alot to offer.
Not only does they have a great deal of slots, theyre design and easy menu make is easy to navigate aswell.
They have alot of freespins and bonuses just to keep up with the fun!

Hello
Very good casino for Polish players, many deposit options, quick contact with chat, great promotions, give 5 stars, best regards and I recommend
I give ten stars

Dont havr casino for Polish players, many deposit options, quick contact with chat, great promotions, give 5 stars, best regards and I recommend
Not see nothing negative

This casino is quite nice!
More or less all sorts of slots, alot of bonuses and freespins, quick and easygoing support.
Even the design on the site is great, sins its quick and easy to navigate.
Overall its a great Casino!

Friendly customer service and a large selection of popular slots. After getting the run around by a couple of casinos, taking months to make a withdrawal, and chat agents who don't answer my questions and act like I owe them something, I found BitGuruz. Their chat agents are helpful and friendly, and they have a huge variety of slots that I like. They take time and listen, and answer the silliest of questions from me. I feel much more comfortable spending my hard-earned money here.

Nothing yet, I am enjoying the games. If I had to dislike something, it's that the color scheme of the landing page, but seriously, that's it. They're good in my book.

A great number of games, as well as the platform layout. The RTP is very good from what I’ve seen. They also have a great customer service with fast responses that has been very helpful.

Bitguruz is one of the best online casino platforms. They have a great offer of gaming providers and payment methods. The support is very friendly and is answering fast.
The handling of the Website is very easy.

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