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Bitguruz Casino

Item: Bitguruz Casino
Rating: 8.9
Author: Sharon D.

Bitguruz Casino

Welcome Bonus

Exclusive Offer

100% up to $2500 + 100 Free Spins, 1st Deposit

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T&Cs Apply

Our Rating CasinoRank

8.9/10

CasinoRank

Player Rating 197 reviews

9.4/10

197 reviews

Complaint Response 6 complaints

3 days avg. 6 complaints

AskGamblers Quick Overview

Editors View

You can enjoy more than 6,000 casino games from more than 80 gaming providers when you sign up at Bitguruz Casino. You can try the latest online slots, table games, instant win and live casino games from virtually any device.

You can open the cashier and choose from a mixture of secure payment methods, and you’ll have access to live chat. You can speak with the casino's friendly support team whenever you need help. Finally, the casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, part of the Union of the Comoros.

By Sharon D.

What we like

Low minimum withdrawals
Live chat is available
Home to more than 80 providers

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bitguruz Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://bitguruz.com/

Established

2024

Licences

Anjouan Gaming Board

Company

Guruz Group Ltd.

Affiliate Program

MoneyCow

Languages

English, Romanian, Portuguese, Spanish, Hungarian, German, French, Finnish, Italian, Slovenian, Croatian, Japanese, Dutch, Latvian, Lithuanian

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile

VIP / Loyalty Program

VIP Program

Mobile Apps

Android, IOS

Social Platforms

General Information about Bitguruz Casino

Bitguruz Casino is a fun online casino site home to a wide variety of top games from popular providers. These games are discussed more in our casino review, so you can see if your favourites are available.

Signing up is quick and easy, and the casino is compatible with the latest web browsers and mobile devices. You can play seamlessly on most smartphones and tablets and take your favourite games on the move.

Deposit Methods

Ethereum, Tether, USD Coin, Bitcoin, Dogecoin, Litecoin, TRON, MoonPay, Visa, MasterCard, Sepa, Interac, Skrill, Neteller, BLIK, Pix, Paysafecard, Rapid Transfer, Multibanco, MisterCash, SPEI, EPS, Revolut, wise, N26, Binance, Google Pay, Apple Pay

Minimum Deposit Amount

Country and payment dependent

Deposit Fees

Withdrawal Methods

Ethereum, Tether, USD Coin, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, TRON, Sepa, Visa, MasterCard

Minimum Withdrawal Amount

€20

Withdrawal Fees

Withdrawal Limit

USD 20,000 per transaction, USD 1,000,000 per day, USD 2,000,000 per week, USD 5,000,000 per month

Currencies

Euros, US dollars, Canadian dollars, Ethereum, Tether, Bitcoin, Bitcoin Cash, USD Coin, Dogecoin, Litecoin, TRON, UAE dirhams, Australian dollars, Bulgarian leva, Brazilian reals, Chilean pesos, Czech Republic korunas, Danish krone, British pounds sterling, Indian rupees, Japanese yen, South Korean won, Mexican pesos, Malaysian ringgits, Norwegian kroner, New Zealand dollars, Polish zlotys, Swedish kronor, South African Rand, Costa Rican colóns

Verification Speed

0-24 hours

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-1 hours
Bank Transfers Not offered
Card Payments 3-5 days
Weekend Cashouts Yes
Progressive Jackpot Wins None

Payment Information and Options at Bitguruz Casino

You can choose from a variety of payment options available when you open the cashier. The minimum withdrawal amount is €10, and you must wager your deposits at least once before you can make a withdrawal. You must also complete the verification process before you can withdraw.

If your balance is at least 10 times larger than the total sum of your deposits, you will be limited to €2,000,000 (or currency equivalent) for withdrawal per month.

In other cases, the maximum withdrawal amount per month is €5,000,000.

Game Providers

3 Oaks Gaming, BGaming, Evolution Gaming, Hacksaw Gaming, KA Gaming, NetGame, Nolimit City, Pocket Games Soft, Pragmatic Play, Quickfire, Quickspin, ReelPlay, Thunderkick, Yggdrasil Gaming, Play'n GO, Avatar UX, Spinomenal, RubyPlay, Mascot Gaming, Habanero, Onlyplay, Endorphina, Belatra, Tom Horn Gaming, Push Gaming, Playtech, Novomatic, Amatic Industries, Amusnet (Former EGT Interactive), FA CHAI Gaming, Fazi, CT Interactive, Wazdan, Platipus Gaming, Suits & Royals

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Games at Bitguruz Casino

The casino is home to more than 6,000 casino games and more than 80 providers, so you’ll have plenty of variety here. You can enjoy the best online slots, and you can use the search engine to find your favourites quickly. You can also see how many players are in each game to see which ones are trending.

If you want to try something different, you can enjoy the casino's selection of table games. There are classic variations of blackjack, poker, baccarat, craps and more. Or, you can try your luck with a selection of instant win games.

You can also enter the live casino if you want to join the live dealers. There are hundreds of games to choose from, including VIP live tables. You can bet against other real players and enjoy an interactive experience.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Bitguruz Casino’s Commitment to Responsible Gambling

The casino promotes responsible gambling by offering self-regulation tools. This means you’ll be able to set deposit limits to help control your finances. You can also set loss limits to restrict the amount you lose within a set period.

To help manage your time, you can set session time alerts, which will remind you to take breaks. You can also activate cooling-off periods or opt for self-exclusion. You can temporarily block access to your account for 6 months, 1 year, 2 years or 5 years.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support Languages

English

Customer Support at Bitguruz Casino

If you need help, you can contact the casino at any time. You can launch the live chat feature to speak with the friendly support team. If you are a VIP user, you will receive priority 24/7 support. However, if you’re a regular user, you can use live chat, Telegram or email during business hours.

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100% up to $1000 + 100 Free Spins, 1st Deposit

Minimum Deposit $30

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Bonus Percentage 100%

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Complaints

Read the complaints other players have left for Bitguruz Casino. Learn more about complaints.

Show all complaints

Submit complaint

Unreasonable KYC Delays and Withheld Withdrawal

I am filing this complaint because the casino has been delaying my account verification and withholding my withdrawal despite my full cooperation throughout the entire KYC process.

I have provided every document requested by the casino, including proof of identity, bank statements, proof of address, employment contract and additional documents regarding the source of funds. Every time I submit the requested documents, I am informed that they have been reviewed successfully, only to receive another request for different documents afterwards.

I have withdrawn 2 times before that, 500€ euro per transaction using my Skrill account. Then they cancelled my withdrawals, explaining that I need to provide more info to the KYC department and that is where the delayed process started.

The timeframe they gave was 5 days for the full process (typically they said) after that they said up to 5 days (5 working days) for one document, I waited and yet no one responded after I sent the last document and they are delaying the process for no reason, without giving any explanation.

After that I contacted the so called “ Vip manager” , the chat support said that only she could assist me in similar case, but I didn’t get the proper help from her as well.

I have fully cooperated with the verification process and responded promptly to every request. However, the casino continues to prolong the process without providing any clear explanation or timeframe for completion.

I have not used any bonus funds. All deposits were made using my own money and my gameplay was conducted in accordance with the casino's Terms and Conditions. The casino accepted my deposits and allowed me to play without any issues. The problems began only when I requested a withdrawal.

I believe the repeated requests for documents and the unreasonable delays constitute an unfair practice designed to postpone or prevent legitimate withdrawals.

I respectfully request that the casino complete the verification process immediately and process my withdrawal without any further unnecessary delays unless there is a specific and justified reason communicated to me in writing.

I am willing to provide AskGamblers with copies of all correspondence and the documents previously submitted to the casino if necessary.

I am sending screenshots of the mails I sent and received.

Thank you for your assistance I hope you can help me resolve my case and access the withdrawal option to my funds.

Resolved

Allowed deposits after accepted Self Exclusion

Hello,

I am filing this complaint because BitGuruz failed to enforce my permanent self-exclusion despite accepting my request.

On June 10, 2026, I contacted BitGuruz and requested that my account be permanently closed due to my gambling addiction. My request was accepted immediately, and I understood that my account had been permanently closed in accordance with their responsible gambling policy.

However, on a later date, I was unexpectedly able to log into my account again and make three deposits of €41, €39, and €37, for a total of €117.

Since I had already self-excluded because of a gambling addiction, I should never have been able to access my account or deposit any money. Allowing this to happen represents a serious failure to enforce the self-exclusion measures that are intended to protect vulnerable players.

After discovering this issue, I contacted BitGuruz by email requesting:
A refund of the €117 deposited after my self-exclusion.
Confirmation that my account had been permanently closed.

Unfortunately, I have received no response from BitGuruz, which is why I am now asking AskGamblers to assist in resolving this dispute.

Desired Resolution

I respectfully request:

A full refund of the €117 deposited after my self-exclusion.
Confirmation that my account is now permanently closed and that my self-exclusion has been properly enforced.

Kind regards.

Resolved

€117

Delay payment need assistance

Hello,

I requested a withrawal 10 May 2026, it was rejected and I received an email from the support to proceed to KYC verification (strange as I performed withrawal in the past) so I started a very long and inneficient process (probably to delay the withrawal)

10.05 7.40am : 1st KYC request : ID
10.05 7.45am : doc sent
11.05 2.00pm : 2nd KYC request : selfie with ID
11.05 5.50pm : doc sent
12.05 10.50am : 3nd KYC request : proof income
12.05 11.13am : doc sent
14.05 8.38am : 4th KYC request : proof adress (that was in the document of proof of income, and I notified the KYC when I provided it)
14.05 9.40am : doc sent

Finally, the 15 I get confirmation and request a withrawal of 3000usd.

We are the 18 and I am still waiting my money. The support is not able tonexplain the delay.

I am asking AskGambler support as they are in breach of their T&C
Article 8.1.1

8.1.1. Withdrawal Processing Time for Crypto Wallets
Withdrawal requests to crypto wallets are usually processed instantly, but no later than 24 hours from the moment of submission. This timeframe refers to the internal review and approval process prior to the funds being sent to the player.

Thank you in advance for your support.

Resolved

$3,000

Withdrawal Blocked Due to Provider Verification and Ongoing for over 2 weeks

I am experiencing an issue with withdrawing my funds from BitGuruz Casino.

When attempting to withdraw, I receive a message stating that some of my bets are under “provider verification”, which prevents me from submitting a withdrawal request.

On 28 February, the casino informed me via email that this verification process would take up to 48 hours. However, it has now been approximately 14 days and the issue is still ongoing.

I have contacted the casino multiple times. First on Live Chat and was told it would be finished in 48 hours. Then on 3 March, I sent a follow-up email but did not receive a reply. After contacting them again, I received a response stating that my request had been forwarded to the relevant department, but no timeframe or further details were provided.

As of now, I am still unable to withdraw my funds and have not received any clear update regarding the status or expected completion of the verification.

I have not been asked to provide any additional information and haven't been told how much longer this would take and the originally stated timeframe of 48 hours has already passed significantly without any clear update.

I kindly request that the casino completes the verification process and enables my withdrawal without further delay.

Resolved

$1,632

Unjustified duplicate account claim

I am filing this complaint against Bitguruz Casino for withholding my balance of $240.19 USD based on an unproven allegation of a duplicate account.

I registered my account on January 17th, 2026, and made a deposit on the same day. After playing and winning, I attempted to withdraw my funds. My withdrawal was subsequently denied, and my account was flagged as a "duplicate."

I have never held another account with Bitguruz. I have checked all my known email addresses and found no previous registration.

When I contacted Live Chat, I was told the matter was being investigated and I would receive an email. I received no such follow-up. Furthermore, support agents asked me to "guess" what my other email might be, rather than providing the details of the alleged conflict.

I deposited my own funds and played according to the Terms and Conditions. The casino has accepted my deposit without issue but is now using a "duplicate account" claim to avoid paying out my winnings.

Timeline

Jan 17: Account created and deposit made.

Post-Jan 17: Withdrawal requested and subsequently denied due to "duplicate account" flag.

Multiple Dates: Followed up via Live Chat with no resolution.

Feb 8: Sent a formal email to support requesting the date of the alleged duplicate and the technical basis for the claim (IP, Device ID, etc.).

Present: No satisfactory response or evidence provided by the casino.

Desired Outcome

I am requesting that Bitguruz either:

Provide concrete evidence of the duplicate account to the AskGamblers team.

Restore my account and process my withdrawal of $240.19 USD.

Resolved

$240

Delayed withdrawal of 101 EUR from December 26th

Hello,

I have been playing at Bitguruz Casino for a few months now. Until recently, all my withdrawal requests were approved and paid as expected. Their terms state that payments can take up to 3 business days, and support mentioned it could take longer during holiday periods.

I was patient regarding the holidays, and in fact, several of my more recent withdrawal requests (from January 4th, 9th, and 12th) have already been processed and paid within the standard timeframe.

However, one specific withdrawal requested on December 26th, 2025, for an amount of €101.70, is still pending. It has now been 12 business days. Despite contacting support several times via chat and email, I am repeatedly told that the matter is "under investigation" and that I need to wait.

I simply want this specific withdrawal to be processed, just like my subsequent ones.

I would like to thank both the AskGamblers and Bitguruz teams in advance for their help in resolving this issue quickly.

Best regards,

Resolved

€102

Bitguruz Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $854

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

9.4/10 ● 197 reviews

Top reviews from our players

kidboo

1 week ago

10/10

BitGuruz is an excellent online casino platform that delivers a smooth, secure, and enjoyable gaming experience. The website is easy to navigate, and the registration process is quick and straightforward. It offers a wide selection of games, including popular slots, table games, and live casino options, ensuring there is something for every type of player.
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My favorite casino site on the internet.

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kopacha12

1 month ago

10/10

I absolutely love this casino. The overall gaming experience has been fantastic, and everything runs just the way I want it to.

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1 month ago

10/10

Without making any deposits, they offered me daily reload $1 for 14 days, from which I have won ±$200, which was paid out in minutes, without any delays. If it isn't a sign of credibility, I don't know what else could be.

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1 month ago

10/10

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2 months ago

10/10

Large selection of games, you can play your favorite game whenever you want. I highly recommend this casino, I love playing there. Small deposits and big bonuses. It's worth to try and you might win something.

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2 months ago

10/10

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Desperados

2 months ago

10/10

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2 months ago

1/10

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Dear Player, Following a thorough internal investigation, we must note that the statements made in your complaint do not correspond to the factual circumstances of the case. Our review established that multiple accounts were used on our platform. In addition, patterns of systematic bonus abuse were identified across your accounts, which constitutes a direct violation of our Terms and Conditions. As a result, your account was subject to a compliance review, and the appropriate measures were taken in full accordance with the Casino's rules and the requirements of the relevant licensing authorities. In light of the above, the allegations contained in your complaint are unfounded and do not accurately reflect the events that occurred. We maintain a strict zero-tolerance policy toward bonus abuse, multi-accounting, and any attempts to circumvent the rules of our platform. Our Casino operates under the principles of fair play and applies its rules equally to all users without exception. We will not permit the misuse of our platform for violations or manipulative activities and reserve the right to restrict or terminate accounts found to be in breach of our Terms and Conditions. Kind regards, Bitguruz Casino Compliance Team

Bitguruz Casino 2 months ago

Alphahomegah

3 months ago

9/10

Very good casino in my experience so far, wide variety of games, friendly support and great bonuses. I haven't encountered any problems so far and would highly recommend to anyone.

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3 months ago

10/10

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