SpinBetter Casino

€30

Deposit refund delayed

I am submitting this complaint regarding an approved deposit refund from SpinBetter Casino following a self-exclusion issue.

After my previous self-exclusion and the deposits that were accepted despite it, I contacted SpinBetter and requested a refund of the deposits made during the relevant period.

After several months of silence, on 6 July 2026, SpinBetter's Claims Team sent me a written refund approval letter, confirming that my refund had been approved. However, the letter did not clearly state the exact amount that would be paid or when the payment would be made.

Since then, I have repeatedly contacted SpinBetter asking two very simple questions:

Does the approved refund still remain payable to me, and if so, what is the exact amount and when will it be paid?

SpinBetter has failed to answer these questions.

Instead, I have repeatedly been redirected between Claims, Support, Security, and the Security Team. I have also received repeated generic/copy-paste responses which do not address my actual questions.

On 16 July 2026, I even received the same refund approval letter again, without any additional information regarding the amount or payment date.

I have continued to ask SpinBetter for clarification, but my emails are now simply being ignored. As of 10 August 2026, I have received neither the refund nor any meaningful update regarding its payment.

I find this extremely concerning because SpinBetter has already approved the refund in writing, yet has apparently taken no steps to actually pay it or explain why it has not been paid.

I am not disputing a withdrawal or gambling balance. This complaint concerns a deposit refund which SpinBetter itself approved following a self-exclusion-related issue.

I have retained the complete email correspondence, including the original approval letter and all subsequent communication, and can provide it as evidence.

I am asking AskGamblers to assist in contacting SpinBetter and to clarify:

1. Whether SpinBetter still considers the refund approved and payable;

2. The exact amount they have approved for refund;

3. When the refund will actually be paid.

At this stage, I simply want SpinBetter to honour the refund they approved or provide a clear explanation as to why they are refusing to do so.

Ignoring request for self exclusions

€1,375

Dear Sir or Madam,

I had an account with SpinBetter and asked for permanent closure years ago. Unfortunately, I forgot about this and registered a new account (with completely the same personal details).

After some deposits I requested a one-year ban for the new account explicitly citing responsible gaming and exactly following the casinos terms under the responsible gaming section.

However, repeated attempts failed and lately I even got a VIP offer for coming back.

In my opinion it's a severe violation of responsible gaming that deposits after the confirmation of self-exclusion (2nd e-mail) were still possible.

Deposit not credited

I am submitting this complaint because my deposit has not been credited to my SpinBetter account, even though the payment was completed successfully. The money was deducted from my payment method, and I have proof that the transaction was successful. However, my casino balance has not been updated, and I am unable to use the funds that I deposited.

As soon as I noticed the problem, I contacted the casino's customer support team. They asked me to wait while they investigated the issue. I have waited for the time they requested, but the problem has still not been resolved. I contacted them again several times, but I only received general responses saying that the issue was being checked. Unfortunately, I have not received a clear explanation, an estimated resolution time, or my deposited funds.

I believe I have done everything required from my side. I provided all the requested information, including the transaction ID, payment confirmation, screenshots, and any other details that could help identify the payment. Despite my cooperation, the deposit has still not been credited to my account.

This situation is very frustrating because my money has already been taken, but I cannot access it. I expect the casino to investigate this issue properly and either credit the deposit to my account immediately or return the money to my original payment method if they are unable to process the deposit.

I am asking for your assistance because I have tried to resolve this issue directly with the casino, but I have not received a satisfactory solution. I hope that your intervention will encourage the casino to review my case carefully and resolve it as soon as possible. I appreciate your time and support, and I am ready to provide any additional documents or information if necessary. My only goal is to receive the funds that I deposited or to receive a full refund without any further unnecessary delays.

Thank you for reviewing my complaint.

Complaint Against SpinBetter Casino Withdrawal Delays and Misleading Support Responses

UZS2,505,000

I would like to file a complaint against SpinBetter Casino regarding my withdrawal and the way their support team is handling the situation.

I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will “check the issue” or “look into it,” but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.

I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

I kindly ask AskGamblers to help me resolve this matter and assist in getting my withdrawal processed as soon as possible.

Thank you.

Casino closed my account where I had 22.50€ money

€5,471

Casino closed my account where I had 22.50€ money, but they wont let me withdraw moneys. I requested that already 4 days ago, but they still keep saying "wait when responsible department will answer"

I already provided passport photo and two different bank account's where they can refund 22.5€, but chat operator's just keep saying "wait responsible department"

No response from security department and withdrawal blocked

€23

I am writing to report multiple issues regarding my account at SpinBetter, including withdrawal problems, lack of response from the security department, and restricted account access.
On the 30th of March, I made two deposits: first 1000 MDL, followed by another 6000 MDL. After playing in the casino, I managed to win and my balance reached approximately 8900 MDL.
When I initially tried to withdraw my funds, my request was denied due to a wagering requirement of 300% of my deposited amount. I continued playing to meet these requirements.
Later, I attempted another withdrawal and successfully withdrew 1100 MDL. However, when I tried to withdraw again, my request was rejected and I was instructed to contact the security department for identity verification.
I followed their instructions and contacted the security team, but since then, I have not received any response, and my remaining balance is still inaccessible.
Additionally, I am currently experiencing account access issues, as I am only able to log in using Google Chrome, which raises further concerns about the status and security of my account.
I have fully cooperated with all requirements, but I am being ignored and unable to withdraw my funds.
I kindly request AskGamblers to assist in resolving this matter and help me receive my remaining balance.
Thank you.

Rejected

MDL7,800

Refusing withdrawal after deposit accepted

SpinBetter is refusing to process my withdrawal.

They accepted my deposit and allowed me to gamble. Only after requesting a withdrawal, they started asking for verification related to a completely unrelated transaction (28.26 USDT), which is not mine.

I have already provided evidence from their own system confirming my deposit.

Additionally, I cannot provide verification for a wallet that I do not have access to.

I am fully willing to verify the actual deposit that is visible in my account.

I request that my withdrawal is processed without further delay.

Rejected

€1,702

Account Closed with credit balance

Hi Ask Gamblers,

On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.

I have been in touch with SpinBetter a number of times over the last few weeks and the account was re-opened but I was still unable to withdraw my balance. I have been querying the withdrawal with them but my account is once again closed even though I was told I can withdraw my balance. My account is fully verified.

Please can you assist with getting my withdrawal.

Thank you for your assistance.

Nicola

Self exclusion or delete the account

€600

Dear AskGamblers Team,

I am requesting your assistance regarding a serious issue with a gambling operator.

I have submitted multiple formal requests to permanently close my account and apply self-exclusion. Despite my repeated attempts, the operator has failed to properly respond or confirm that my account has been permanently closed.

This situation is causing me distress, as I am trying to exercise my right to responsible gambling and self-exclusion. I believe the operator is not handling my request in accordance with responsible gambling policies.

I kindly ask for your intervention to ensure that:

- My account is permanently closed.
- A full self-exclusion is applied immediately.
- I receive written confirmation from the operator.

Please let me know if you require any additional information, such as screenshots or account details.

Thank you very much for your support.

Rejected

SpinBetter Casino Complaint Stats

Resolved 46 / 47

Avg. Amount $1,528

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

SpinBetter Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 28 out of 28 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Review This Casino

Share your thoughts with other players

Player Rating

9.1/10 ● 473 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the fast deposits and withdrawals, along with a wide variety of games and promotions available. The customer support is often highlighted as helpful and responsive, enhancing the overall gaming experience.

Players express frustration over the daily withdrawal limits, which they feel are designed to frustrate and tempt them to play their winnings back. Additionally, there are complaints about the deterioration of customer support and issues with bonus availability, especially for higher VIP levels.

Top Reviews From Our Players

iivanaaa • 1 week ago

1/10

The website itself was easy enough to navigate, and I did not experience any major technical problems while using the basic platform features. Unfortunately, my overall experience was negatively affected by the issues described below.

Serious privacy issue: SpinBetter sent one VIP promotional email to several customers using the visible “To” field, so every recipient could see the others’ email addresses. These were not anonymous addresses — all of them contained the recipients’ first and last names, while the content of the email also revealed that we were SpinBetter VIP customers.

My VIP manager admitted that this happened “due to an error”, but initially provided no apology, meaningful explanation or reassurance and handled my complaint dismissively.

I requested permanent account closure twice, but my account remained active and I later received a €50 no-deposit bonus and further promotions.

The complaint was passed between several departments and the communication was slow and inconsistent.

Claims later apologised, but I did not feel that any meaningful remedy was provided.
On another review platform, SpinBetter publicly stated that the matter had been “resolved by mutual agreement” and that all my requirements had been fulfilled. This is not how the matter ended from my side: there was no mutual agreement and I remained dissatisfied with the outcome.

What disappointed me most was not only the original privacy incident, but the way SpinBetter handled everything afterwards.

Viktoriaaa • 1 month ago

8/10

I could mention so many negatives that the VIP cashback feature has not been available for several days. There is always a problem with this feature, but I am completely satisfied with the other hand.

t918661 • 1 month ago

8/10

I have account here 1 year, no problem with payment, professional support, fast contact. Spinbetter is on my top 3 cassino online.
If you dont have account here, you must openit.

Nothing. i dont have problems here. All my payment and withdraw is succesfully with no problems. I deposit herę with paysafe, cryptos and bank cards with no problems.

thibzer95 • 1 month ago

artman9428 • 2 months ago

1/10

At first glance, everything looks good, even though the reward system is terrible. I thought I'd landed on my feet and would receive support worthy of the deposits I made, but I was sorely disappointed.

Excluded from bonuses without any valid reason, they are thieves as soon as they see you rise to VIP rank, it's a disgrace, yet at the beginning everything was going well... But you should know that they can take away all your benefits from one day to the next without reason, without any explanation!

We’re sorry to hear that you had such an experience and that you were left disappointed with our bonus and VIP system. We would like to look into the situation and do our best to help. Please contact us at [email protected] and provide more details about what happened, including which bonuses or benefits were removed or unavailable and when you noticed the issue. Please also include your player ID and attach any screenshots or other additional information that you believe could help us investigate the situation. Once we receive the details, we’ll forward the information to the relevant team for review. Best regards, SpinBetter Team

SpinBetter Casino 1 month ago

cotamurillod • 3 months ago

10/10

Good promotions, fast deposits and withdrawals. Helpful support. Big wins, jackpots to many slots, sports platforms, live games (roulette, baccarat, blackjack, etc.)

6/10

I had a really good run at this casino initially. I managed to hit some great wins and accumulated a total balance of 60,000 MXN. I also appreciate that the first withdrawal request I made was processed without any major issues. They successfully paid out my initial request using SPEI (Mexican bank transfer), which is a very convenient and fast payment method for players located in Mexico.

However, their daily withdrawal limit is a complete trap. They only allow you to withdraw 25,000 MXN per day. Because of this ridiculously low cap, my remaining 35,000 MXN was stuck in my account. As you might expect, having that much money sitting there waiting for the next day's limit is a massive temptation. I ended up playing with the remaining balance and lost it all. While I take responsibility for my decision to play, this daily limit is clearly a predatory tactic designed specifically to frustrate players and make them give their winnings back to the house. If you manage to hit a big win here, be warned: you will not be able to get your money out quickly. I do not recommend this platform if you value fair withdrawal policies.

crcsigi • 5 months ago

9/10

Almost perfect. One of the best online casinos. I have played in the site since 3 years, fast withdraws, good games. I wish you a very best spin team!

Thank you so much for your amazing support and loyalty over these 3 years! 💚 Reading feedback like yours truly motivates our entire team to keep improving every day. We’re very happy to know that you enjoy our games, fast withdrawals, and overall experience on the platform. Your kind words mean a lot to us, and we sincerely hope to continue bringing you even more great moments and big wins in the future! 🍀 With respect, Spinbetter

SpinBetter Casino 5 months ago

Kuplung • 6 months ago

Fredster72 • 6 months ago

3/10

My experience started off very positively. I’ve been playing here for over a year, and in the beginning, the payout rates seemed fair—I managed to win quite often. During that period, the customer service was also commendable: they were polite, fast, and genuinely helpful whenever I had an issue.

The situation changed drastically once I reached the higher VIP levels (I am currently at the penultimate level with 11% cashback). I fully understand that losing is part of gambling, but it feels statistically impossible to lose this consistently. Despite significant deposits, it has become virtually impossible to land a win.
What is even more frustrating is the deterioration of customer support. The previously helpful attitude is gone. Nowadays, they either brush me off with various excuses or promise a response within 24 hours that never arrives. It is unacceptable that a loyal, high-level player is treated this way. It feels as though once you become a regular, the system only focuses on your deposits while completely ignoring the fair play experience.

Thank you for taking the time to share such detailed feedback regarding your experience. We truly appreciate your long-term activity on our platform and your honesty about both the positive and negative aspects of your experience. We are sorry to hear that your recent impressions, especially regarding customer support responsiveness, did not meet your expectations. Please note that game outcomes are generated independently and are not influenced by a player’s VIP status, deposit activity, or account level. All games operate according to certified RNG systems provided by licensed game providers. At the same time, we fully understand the importance of quality support and timely communication, especially for long-term and loyal players. Your comments regarding delayed responses and overall service quality have been noted and will be forwarded to the relevant department for additional review. We value every player’s feedback and appreciate you bringing these concerns to our attention. With respect, SpinBetter

SpinBetter Casino 5 months ago

Madziunia87 • 6 months ago

8/10

(Spin better) the name alone tells you that you will have a better experience while logged into the site, but hay it's been too see for yourself. Always new bonuses available that are actually fun and interesting

Good day! Thank you for your feedback — we truly appreciate you sharing your thoughts. We’re glad to hear that you find our bonuses interesting and enjoyable. At the same time, we understand that personal experience is what matters most, and we continuously work to improve and deliver the best possible experience for our players. If you ever have any questions or need assistance, feel free to reach out — we’ll be happy to help. Best regards, SpinBetter Team

SpinBetter Casino 6 months ago