I opened an account at novibet in order to play in the NetEnt live blackjack Standard (https://www.novibet.gr/Casino/game/NE_lcblackjack_sw). Before the player enters a table the minimum bet mentioned for some tables is 2 euros. Yet inside the table the chips are denominated at a minimum of 5 euros. I contacted the company via chat and I was left assured that I would receive a formal answer within some working days. I waited for at least 10 working days yet no answer was received. I logged in and I saw that nothing had changed - the minimum bet mentioned "outside" the table was 2 euros while the minimum chip is still denominated at 5 euros. I contacted the company again via chat and I was told that they waited for an answer by NetEnt but they were not able to tell me when the answer will be received by them. I asked to be allowed to withdraw my money from novibet without been charged in the light of the above. The company's representatitive informed me that this is not allowed due to a new regulation regarding the combat against the financing of illegal activities. Even though I insisted to be refered to an official source or at least to be informed about the year and the number of the regulation neither of my queries were answered.
In the light of the above I request to be allowed to play at 2 euro denominations or to be allowed to withdraw my money without any charge.