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Black Diamond Casino - Live Chat Function Not Available

RESOLVED
Dwilso621 United States
posted on September 14, 2017.

I made a deposit that went into my casino account just fine, but am not able to access the Live Chat function to reach a rep. This is very frustrating because players are not able to add bonuses without speaking with a customer support rep. Normally, there is a small tab on the right side of the casino home page to initiate a chat session, but that does not show up.

Based on my findings, there is no way to contact support via phone so I resorted to sending an email to the general support email address shown on their Contact page.

This issue happens often and I have tried on various browsers, from iPhone, Android, PC, cleared cookies, etc. Nothing seems to work.

This issue is enough to make me not want to play on Black Diamond anymore.

Thanks for your help and hope this post can help resolve the issue.

Daniel

posted on September 15, 2017.

Hi Daniel

Thanks for your message

I spoke to support

'The chat issue was resolved and it's now enabled, Daniel was also given a free chip and was invited online. Please advise the player to clear cache and cookies before entering again. '

Dwilso621 United States
posted on September 15, 2017.

Thank you for the prompt response! This was taken care of.

AskGamblers
posted on September 15, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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