Other issues - Page 34

Thrills Casino - Allowed me to reopen account although a permanent self-exclusion had been in place

Self excluded my self in october last year from Thrills. (see attached file) They have let me reopen an account, using my same mobilnumber as last ...

Euro Play Casino - Not helping me with my gambling problem

Short story: I asked several times by email, by phone and on live support to close my account immediately due to a gambling problem. Then Euro Play ...

Vegas Strip Casino - Approved Withdrawal Split Without My Consent

On 04/29/2015, I requested a bank wire withdrawal for $2,252.00 On 05/06/2015, my withdrawal was approved surprisingly for only half of the amount $1, ...

BetHard Casino - Removed my entire balance, even my own deposit

I made a deposit and got a bonus. First bet I made I lost. It was too big in size. I realized that I made a too big of a bet, and asked support if ...

Wild Jack Casino - Failure to recognize self exclusion

Hello I opened an account with WildJack Casino about 10-12 days ago. I have never played here before, I came across the casino and decided to give it ...

Whitebet Casino - Not honoring their own Responsible Gaming Policy

Hi i had an account at Redbet.com few months ago, which i decided to close permanately. Few months later i decided to registrate at Whitebet.com which ...

Betsson Casino and BML Group unfair at responsible gambling

So basically I was self excluded from a site owned by BML Group called Eurocasino. I am also self excluded from Harrycasino and Mrsmith casino which ...

VegasBerry Casino - Constantly refusing to close my account despite problem gambling being mentioned

I have asked them several times to close my account permanently because I have a gambling problem but they say that they need a signed copy of all my ...

Red Flush Casino - Real money deposit converted into bonus funds?!

i made deposit, took 50% match, i played and lost ALL. my balance was 0.00. i had to make another deposit if i wish to continue to play, as i did this ...

Hippodrome Online Casino - Okay to void winnings due to a self-exclusion, but not okay to refuse a refund of all deposits?!

Hello guys, My bad experience with Hippodrome Casino is like this: >> On 18/03/2015 I received a newsletter from Hippodrome Online casino with ...

Wild Jack Casino - Claimed I am under self-exclusion in another casino, but refused to refund my deposits

I made several deposits in this casino the other night, totalling approx .$450. Then mid play they locked my account saying I had asked for self ...

Casino Midas - No self exclusion allowed. No Licence held with the Gambling Commission to offer remote gaming in the UK.

Hello I have recently been playing at Casino Midas and deposited £200. I got my balance up to £650 and decided i would like to withdraw. The ...

Jackpot City Casino - Host lie about a promo bonus to get the player to deposit.

Hi my name is Johnny aka ( Huu Kong Nguyen ) I been playing at jackpotcity for about 5 years now. My username is JCM61449267446. On the 14/03/2015 I ...

Casino Floor violating its own self exclusion policy

Due to my compulsive gambling I requested recently to be self excluded from casinocruise.com owned by oddsmatrix , 2 weeks ago I opened an account ...

Ladbrokes Casino - Not Honoring Its Own Self Exclusion Policy

Good Evening, I have been self excluded from Ladbrokes since 2009-2010 because of gambling problems. I have excluded myself from a number of ...

MoonGames Casino - Let me register and deposit although I am self-excluded in another Cassava brand

Hi let me start by saying I'm a compulsive gambler. Today I opened an account with moon games and deposited £20 by paypal. When the payment went ...

Tiger Gaming - Not helping me with my gambling problem.

Tiger Gaming is not helping me with my gambling problem. On 30 march 2014 after asking to close my account permanently and never let it be reopened ...

Crazy Spins Casino - Refusing to comply with Responsible Gaming policy

I self-excluded from this casino some while ago. I am getting emails from them virtually every other day even though I have requested numerous times ...

Lucky Nugget Casino - Refusing to comply with my request of a self exclusion

I have sent many emails regarding the closure of my accounts with this casino as well as every affiliate casino that they are involved with to no ...

888 Casino - Holding deposit funds after self exclusion and not refunding them

Hi last night after numerous emails i signed up to 888 casino i never accepeted any of there bonus offer and deposited £260 after dificulty with one ...

Bet365 Casino closed my account and not willing to return my deposit.

Hi, One day i was watching the television where the bet365 ad suddenly popped up and gave me the urge to try my luck and of course i didnt know ...

Golden Lady Casino - Impossible to make a withdrawal and promoting disappeared

I played a bonus promotion 185E with a 25E depot, I conducted the playtrough of 7400E. Everything worked, the current promotion was visible as well ...

VegasBerry Casino - Totally denying to comply with Responsible Gaming Policy!

I set up an account with vegasberry and stated via email that I wanted to close my account permanently due to me being a gambler. They refused to do ...

InterCasino - Not Complying with its own Responsible Gaming Policy

I am writing to make a complaint regarding InterCasino not adhering to their responsible gaming terms. I recently withdrew in the region of £3100 ...

Gorilla Casino - Poor support

Recieved a second deposit bonus of €225 bonus requirements are 60x times my game of choice is roullete and 10% counts for requirements . Problem is ...

Paddy Power Casino - They let me register an account, play and won but then cut my winnings because of earlier self-exclusion!

Hello I firstly would like to admit I self excluded myself to a number of sites some years back as I was betting heavily on horses, but now I have ...

Drake Casino - Ignoring my requests for account closure

I submitted in writing that I would like my account closed. The requests were made on 12/03/2014 and again on 12/31/2014. Neither request was honored ...

Ladbrokes Casino - Self excluded, but allowed to create new accounts and deposit

i have already raised this complaint with Ladbrokes directly but i have still not got a reply in regards to the refund i want. i am making this ...