Other issues - Page 34

Tiger Gaming - Not helping me with my gambling problem.

Tiger Gaming is not helping me with my gambling problem. On 30 march 2014 after asking to close my account permanently and never let it be reopened ...

Crazy Spins Casino - Refusing to comply with Responsible Gaming policy

I self-excluded from this casino some while ago. I am getting emails from them virtually every other day even though I have requested numerous times ...

Lucky Nugget Casino - Refusing to comply with my request of a self exclusion

I have sent many emails regarding the closure of my accounts with this casino as well as every affiliate casino that they are involved with to no ...

888 Casino - Holding deposit funds after self exclusion and not refunding them

Hi last night after numerous emails i signed up to 888 casino i never accepeted any of there bonus offer and deposited £260 after dificulty with one ...

Bet365 Casino closed my account and not willing to return my deposit.

Hi, One day i was watching the television where the bet365 ad suddenly popped up and gave me the urge to try my luck and of course i didnt know ...

Golden Lady Casino - Impossible to make a withdrawal and promoting disappeared

I played a bonus promotion 185E with a 25E depot, I conducted the playtrough of 7400E. Everything worked, the current promotion was visible as well ...

VegasBerry Casino - Totally denying to comply with Responsible Gaming Policy!

I set up an account with vegasberry and stated via email that I wanted to close my account permanently due to me being a gambler. They refused to do ...

InterCasino - Not Complying with its own Responsible Gaming Policy

I am writing to make a complaint regarding InterCasino not adhering to their responsible gaming terms. I recently withdrew in the region of £3100 ...

Gorilla Casino - Poor support

Recieved a second deposit bonus of €225 bonus requirements are 60x times my game of choice is roullete and 10% counts for requirements . Problem is ...

Paddy Power Casino - They let me register an account, play and won but then cut my winnings because of earlier self-exclusion!

Hello I firstly would like to admit I self excluded myself to a number of sites some years back as I was betting heavily on horses, but now I have ...

Drake Casino - Ignoring my requests for account closure

I submitted in writing that I would like my account closed. The requests were made on 12/03/2014 and again on 12/31/2014. Neither request was honored ...

Ladbrokes Casino - Self excluded, but allowed to create new accounts and deposit

i have already raised this complaint with Ladbrokes directly but i have still not got a reply in regards to the refund i want. i am making this ...

BigBang Casino - Ignoring all attempts to have my account with them closed

hi I have tried to close my account with bigbang casino for months now , I have e.mailed them , I have to spoke to live chat to get account closed I ...

ChipsPalace Casino - Games not working, cannot withdraw due to a bonus attached which they refuse to remove

Today I wanted to play in the ChipsPalace Casino, make a deposit and took the bonus. But immediately there were problems. Wu Long slot on the site ...

ComeOn Casino - Delay in refund and account closure although highlighted gambling problem

I have set up an account with this casino. I was winning 7k on 16/12/14. I realised that I continued playing and was getting more hungrier so i ...

Drake Casino - Jackpot odds issues

I signed up and played at Drake Casino for months and I found out Drake Casino intentionally confused players regarding to the jackpot generation. ...

888 Casino - Having troubles with my High Roller Status

At the End of 2012 888 offered me an High Roller Status. After a 1 month Break they deleted my Status ( as the Customer Support says by mistake). In ...

Casino Cruise Refuses To Refund Deposits Despite My Self-Exclusion From EveryMatrix

Hello, I signed up at Casino Cruise recently and lost around $1,700 at their website. After I was done playing I was researching the casino and ...

Sky Vegas Casino - Fraudulent cash give away promotion?

Ref: 141125-000685‏RE: Your query - Ref: 141125-000685< removed >11:56To: Sky Bet Customer CareHello,i have read your reply which you have sent to ...

Threats From Tropica Casino!

Tropica Casino was making chargers to my card without my behalf, I contacted them to try to work it out and told them if they did not fix the problem ...

Winner Casino - Casino Group Ignoring Self Exclusion

I recently opened an account at Winner Casino, I deposited, played and lost. Fair enough, I understand the risks when gambling. However when I looked ...

Crazy Spins Casino - Not answering my mails

I deposited £25 and won a big prize, over £200. It wouldn't let me withdraw saying I had to turn over 5£ which makes no sense but I assumed I had ...

Platinum Play Casino - Ignoring request of self-exclusion

Hello. I am a compulsive gambler, as explained in the email I have sent to the casino. I am trying to fight this problem with the self exclusion from ...

Colosseum Casino - Bad customer survice

i went on chat over a bonus issue and no help i then asked to speak with a manager was told there was no manager on site and only a supervisor. I ...

LSbet Casino - Unacceptable behaviour on self-exclusion

I'm trying to self-exclude from all my casino accounts, for the most of them it was pretty easy. But LsBet when i told them of my problem and that i ...

Coral Casino - Self exclusion not respected

My issue is with Gala Coral's self-exclusion policy. Having made them aware of my gambling problem in December 2013, and subsequently having my ...

All Slots Casino - Not Following Responsible Gaming Policy

After losing my Mum suddenley, I developed depression and the a gambling addiction. One of the casinos I joined in 2013 was All Slots. I played with ...

Cleos Vip Room - Deposit Issues!

Wow, I thought I was the only one getting ripped off. Their processor took (2) deposits out of my account to which I was never given the chips. I also ...