I'm having an issue with https://1xslot.com/en/ ,they are refusing to close my account or block any attempt from me to deposit money. There are no more casinos wich are accepting me(wich is perfect) since i had account on over 150 casinos in the past years and self excluded myself from all of them.
Unfortunatelly for me they don't have a designated section on they're site to self exclude yourself but they have a section called ''Query for administrator'',so i sent them my request there,to close my account, i new at that time that i'm ready to quit. Second day when i checked my email(6th march 2018) i had a reply from them saying '' please send email to support if wish to close your account''. But second day i wasn't that angry anymore for my loss so i carried on playing for weeks on they're site. During that period i lost close to 1000 euro,for me is a lot of money..all my wages basically. On 30th march 2018 i decided again to quit and tried to do it properly so i emailed them at support,but they replied back and said that support doesn't do that kind of request so that i should email to blocking specialist, or so, again they didn't tried to protect me from depositing even if i told them that i'm addicted and i wanna quit. Finally i sent email to block and they requested pictures with ID ,unique account number and an utility bill to prove that i'm a real person or real account holder. I sent my account number + ID but i told them i don't have an utility bill as i have a rented room so no bills are on my name .
Again they didn't temporary blocked my acces or something so today i lost again 160 euro but the problem is that in my mind i know that i can gamble my favourite game whenever i want,it really doesn't help knowing that i have an open account. I would like to mention that i also had a cash out from them and wasn't the case to prove if i'm a real person or not.
If you think that there is a chance to get my money back from them since i made the first request or at least what i lost today please let me know and i can provide screen shots with the emails i recieved from them.
And also please let me know how can i block my account with them since there is no bill coming untill 25 this month here,i wanna get gambling out of my head and the only way is them to block my account.
Sorry for the long messages but english is not my native language.