Complaint #11 1xSlots Casino

1xslots Casino - Keep refusing to close my account despite declaring problem gambling

By Valentin O.

8 years ago

Message on forum

Hello,

I'm having an issue with https://1xslot.com/en/ ,they are refusing to close my account or block any attempt from me to deposit money. There are no more casinos wich are accepting me(wich is perfect) since i had account on over 150 casinos in the past years and self excluded myself from all of them.

Unfortunatelly for me they don't have a designated section on they're site to self exclude yourself but they have a section called ''Query for administrator'',so i sent them my request there,to close my account, i new at that time that i'm ready to quit. Second day when i checked my email(6th march 2018) i had a reply from them saying '' please send email to support if wish to close your account''. But second day i wasn't that angry anymore for my loss so i carried on playing for weeks on they're site. During that period i lost close to 1000 euro,for me is a lot of money..all my wages basically. On 30th march 2018 i decided again to quit and tried to do it properly so i emailed them at support,but they replied back and said that support doesn't do that kind of request so that i should email to blocking specialist, or so, again they didn't tried to protect me from depositing even if i told them that i'm addicted and i wanna quit. Finally i sent email to block and they requested pictures with ID ,unique account number and an utility bill to prove that i'm a real person or real account holder. I sent my account number + ID but i told them i don't have an utility bill as i have a rented room so no bills are on my name .

Again they didn't temporary blocked my acces or something so today i lost again 160 euro but the problem is that in my mind i know that i can gamble my favourite game whenever i want,it really doesn't help knowing that i have an open account. I would like to mention that i also had a cash out from them and wasn't the case to prove if i'm a real person or not.

If you think that there is a chance to get my money back from them since i made the first request or at least what i lost today please let me know and i can provide screen shots with the emails i recieved from them.

And also please let me know how can i block my account with them since there is no bill coming untill 25 this month here,i wanna get gambling out of my head and the only way is them to block my account.

Sorry for the long messages but english is not my native language.

Best Regards,
Valentin

Disputed Casino 1xSlots Casino

Reason Other

Amount €160

Discussion

shaqspeare86

• Ireland

8 years ago

Thats correct,in the emails i said i'm a gambling addict and i can't quit if i know i have an account open and you guys where just waiting for that bill,instead of asking for video-conference or suspend my account temporarly.

1xSlots Casino

• Representative

8 years ago

Hi once again!
So let me clarify - between your first request and actual block there's a period of 10 days, correct?
But you've sent the documents our Security requested of you not right away?
Am I understanding it all clearly now?

shaqspeare86

• Ireland

8 years ago

Looks like you are missing the whole idea of this complaint,or i'm not sure what you are actually asking for.

If you refer at ''verfying documents'' as all of them,including that bill the actuall block hapened in a matter of hours,wich is ok.
If you refer since i first sent my other details,such as card,Id and account number i can tell you it's been about 10 days distance from my first request and actuall block.

During that time i deposited another 160 euro in diferent days,while in between asking you to at least suspend my account temporary. But you kept saying that i need to send that bill and that is the only way you could close my account. Later here i find out that we could have proved my identity with video-conference,but nobody from your security presented to me that option so i kept gambling until a bill came to my adress. Basically i'm asking for my money back since i first sent an email request about my account to be blocked as i'm a gambling addict who wishes to quit.

1xSlots Casino

• Representative

8 years ago

Hi,

I need one thing clarified. Would you be able to provide me with screenshots of your communication with our Security? I need to see how big was the interval between you sending the verifying documents and actual block.

In order not to expose your personal data, please send those screenshots to alexey@1xbetpartners.com.

Thanks in advance.

1xSlots Casino Complaint Stats

Resolved 22 / 27

Avg. Amount $425

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

1xSlots Casino Complaints

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Failure to Process Withdrawal and Repeated Avoidance

It has been more than 9 days and my withdrawal request still has not been processed. I have continuously sent emails to your support team, but every time I only receive the same response saying that “their specialists are working on it.”

However, no official timeframe or clear explanation has ever been provided. Every email receives the same vague response without any actual progress.

All professional services worldwide should have a clear processing deadline and transparent communication, not this kind of indefinite and unclear handling.
It has been more than 9 days and my withdrawal request still has not been processed. I have continuously sent emails to your support team, but every time I only receive the same response saying that “their specialists are working on it.”

However, no official timeframe or clear explanation has ever been provided. Every email receives the same vague response without any actual progress.

All professional services worldwide should have a clear processing deadline and transparent communication, not this kind of indefinite and unclear handling.

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Deposit not credited with proof

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They said they have no answer yet from Jetoncash support.

I sent them the message I received from Jetoncash support that confirm my money has been taken by the casino. They still refuse to add my funds .

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Deposit of 75 EUR not completed

I deposited 2 times with a tokencash voucher. A first deposit of 50 euros and then one of 25 euros. My money was never credited to my balance and I checked the balance of my two vouchers and the funds were debited. I contacted customer service.

after the first deposit. They confirmed to me that my deposit was being processed and to wait an hour. I then deposited a second time and took a screenshot because during the first deposit I had not thought of doing it. They confirmed to me again that my second deposit was also processed.

Finally my fund as never been added and the refuse to help.

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1xslots Casino - I want to close my account permanently

Hello, I am trying to close the account permanently because I will not play at this casino again.
I have contacted the [email protected] section and they tell me that it cannot be closed permanently.
They give me the option of 1, 6 months or 1 year. I have explained to them that I will never play again and those options do not work for me.
I have explained to them that I will not deposit at this casino again. I don't see the point in closing it for a period of time otherwise I will play specifically at this casino again.
I hope you can help me to speed up this process.
Thank you

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1xslots Casino - Regarding Deposit issue

Hello, I am an old user of 1xslot.com. My gaming I'd is 117950687.

The problem is that I deposited 8385 INR on 23 June 2023 through UPI method But Money is not credited credited into my account. Transaction is successful from my side.

I had deposited money on UPI I'd yumnam@freecharge that had given on casino payment page. My payment reference no is 317447664425.

I had a mail chat with the casino regarding this. But they always say that they need time to enquire the matter. But already 6 days are gone. I have sent you mail chats with the casino and payment screenshot please check.

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1xslots Casino - Withdrawal Delayed Problem

Hello, My name is Nitish <private info removed>. I created a withdrawal request of 29825 INR through airtm wallet method on 03 June 2023 1xslot casino. They said that ewallet method usually take 24 hours for the withdrawal to be processed. They told me that please come back after 24 hours if the withdrawal is not processed. Now more than 36 hours are gone but my withdrawal is not prcessed still now. I contacted customer care and they said that "We have forwarded your withdrawal information to our finance department. We have no information on how long it will take for the problem to be resolved, since the time it takes to resolve the problem depends not only on us, but also on the payment provider. Please be patient and wait for our email response." they copy and paste that message again and again. Their customer service are very pathetic. Please help me to get my withdrawal. I have sent you withdrawal screenshot and mail chat please check.

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1xslots Casino - Withdrawal delayed from Casino

I am a regular player of 1x slot . My User ID < ID number removed > & email id. < email removed >

I have won of Rs.1200 after depositing Rs.900 from Astropay E wallet on 31st of Jan 22 & requested withdrawal of Rs.1200/- in the same E Wallet. Money did not reach my wallet even till today at the time of writing this complaint. I have contacted customer support of 1x slot they are asking me transaction statement of E wallet whereas Astropay customer service does not give any such statement (Email of both 1x slot & Astropay enclosing herewith) though after this transaction I withdraw many winning which came to astropay wallet.

Enclosing astropay wallet details as well.

I do not understand what happened to this particular transaction.

Regards

< full name and ID number removed >

Resolved

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1xslots Casino - Funds disappeared

On 12/14/2020 January they started the verification process after the withdrawal software rejected all withdrawals from my account. (for the 4th time). however that is not the problem. After sending all the evidence to verify my account, on 12/16/2020 an approximate amount of 1750 euros disappeared from my account (I had no active bonuses, and I could not play either since the games were blocked for security). promptly contact the online support team and also the security team via email announcing the disappearance of my funds. They said they passed the information on to the specialists and would start working. Without more to say, he contacted the security team daily and the only response I receive is "All requests are processed in turn. Please wait, you will get a notification.
"However, today 01/28/2021 I have not received any satisfactory answer either via support or via email.

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1xslots Casino - Blocking account instantly after making deposit with PAYEER!

Hello. 1xslot casino is blocking people instantly after making deposit using PAYEER. I am co-administrator of the one of the biggest casino forums, I received many messages that 1xslot is blocking accounts instantly after making deposit using PAYEER. So on my own I have created account (I didnt have account there), I put all my data and deposited using my PAYEER account. Instantly after deposit I couldn't play, in Personal Data section I was asked to upload 'ID Document' and 'Payments'. When I was trying to play some slots I was receiving information that 'The game is unavailable at the moment'.

So basically after deposit with PAYEER accounts got locked and customers have to upload documents in advance... I have account on 1xbet and 22bet and there I can normally play. On 1xslot I can't. Same is for many people.

Frankly I don't like this and I won't upload documents in advance before trying slots because it sounds like SCAM for me...

Please, can you check this? This isn't normal.. I don't know, maybe this is some error or bug but seriously, blocking account instantly after deposit sounds fishy..

Unresolved