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Hippodrome Online Casino - Large £15,000 withdrawal delayed fr weeks

UNRESOLVED
Complaint Info
Disputed casino Hippodrome Online Casino
Reason Delayed payment
Amount £ 15000
FranklynD United Kingdom Message
Posted on June 3, 2017

I am after some help because I cannot seem to get anywhere with the Hippodrome Casino I have been dealing with.

Two weeks ago I withdrew £15000 but this money has yet to be paid to me.

I went through the verification process and sent them the documents they had asked me for and it was confirmed by an online agent that the documents were ok.

Since then I have been contacting them every few days via a live chat service and receive the same answers and that is they are awaiting feedback from the operations department.

I have since found out that they are part of the Betway group and this I find strange because I have played at Betway in the past and never had an issue with them so I am a little stumped as to why this payment is taking so long.

I would also like to point out for any future user of this casino that not one customer service advisor could give me a straight answer and I have wasted a lot of time with them so be aware of this before you sign up.

Hippodrome Online Casino Complaints

  • 2 of 10 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 3,997 USD avg amount

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