I am after some help because I cannot seem to get anywhere with the Hippodrome Casino I have been dealing with.
Two weeks ago I withdrew £15000 but this money has yet to be paid to me.
I went through the verification process and sent them the documents they had asked me for and it was confirmed by an online agent that the documents were ok.
Since then I have been contacting them every few days via a live chat service and receive the same answers and that is they are awaiting feedback from the operations department.
I have since found out that they are part of the Betway group and this I find strange because I have played at Betway in the past and never had an issue with them so I am a little stumped as to why this payment is taking so long.
I would also like to point out for any future user of this casino that not one customer service advisor could give me a straight answer and I have wasted a lot of time with them so be aware of this before you sign up.