On June 6, I withdrew my winning. I have withdrawn before but they just processed this less than 24hrs, as it's just small amount. When I tried to withdraw 2k, They split this into 4 payments and it requires now verification. I understand this process, I have uploaded the verification, It was processed like 3 days get back to saying my documents were rejected. They were accusing me that I have uploaded a screenshot where its the original documents I submitted to them. I have been messaging them as they were holding my money for a week now. I have now uploaded a government statement, Which I have downloaded from the NZ government site. 2 days now, Still no update knowing they were processing 24/7.
They have been telling people the timeframes but they can't comply. 5 days ago, they said the withdrawal process will just took 24hrs but it was rejected after 2 days.