WOW Vegas Casino - Disappearing funds - Complaint Resolved

Kenoplayer

I'm putting this here in hopes somebody sees it and can get back to me sooner because emails take away too long. I had a Redemption I canceled it so I could keep some money to play it was at 3100. Well I put $2,500 back in for Redemption and my $600 is gone I have a zero balance. Now I was on a mission in the race and now I did all that for nothing because my money disappeared. So hopefully somebody from that casino will see this and get back to me ASAP I don't want to wait five days for $600 that should be in my account. The other day as well I bought coins during the happy hour I did not get the extra coins three times. I sent email with screenshots. Never heard a word. So I'm hoping this is a little quicker than the emails. Thank you. I don't have a file to send because all it says is zero balance I didn't know it was going to steal my money to take one beforehand but your computer should tell you

AskGamblers

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

WOW Vegas Casino

Dear all,

Kindly be informed that, upon reviewing the communication with the customer, we can confirm that on 01/07/2024 the customer was provided with their transaction history, along with an explanation of the SC movements on their account.

As no objections were raised, we consider the issue to be resolved from our side.

AskGamblers

Dear @Kenoplayer,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WOW Vegas Casino - Disappearing funds

Complaint Info

Disputed casino

Reason

Amount

$ 600

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