So here is my story! I found my self as "true hardcore gambler" and to be honest i lost a lot because of it but i always have a feeling inside that one day... and my day, my ticket to out of money problems come true... there was only one thing... i win 6,500 GBP put it on withdrawal. After
:On Thu, 11 Oct 2018, 14:13 DAUB Alderney, wrote:
Hope that this email finds you well!
I am sending this email to advise you that the withdrawal of ?6,500.63 has been successfully verified for processing.
However, I will require your identification documents to complete the verification of your play account as per the UK Gambling Policy. As such I would appreciate if you could provide us with the following documents to complete the verification:
- A copy of your Passport
- A copy of your Driver’s License
- Front of card ending 6024
Please ensure that only the first 6 and the last 4 digits are visible.
so i send my passport copy and bank card photo i don't have driving license at all so can't send it. NEVER before in my life have problems to verification my self with passport where age or personality can be checked...
On Thu, 11 Oct 2018, 17:54 DAUB Alderney (KYC), wrote:
Thank you for sending your document.
We are pleased to inform you the bank card has been accepted, however to complete the verification process we will require the below document:
A copy of your UK Driver’s License and personal ID card.
For any further assistance or information, feel free to contact us at your convenience via email or the Live Help Service.
i told them that i got only passport (should be enough to proof myself) . no replay no nothing. at work at break time i go on website and find out that my account is blocked (with ought any notice or email ore something) so i straight away seek with support teem
This is an automated email sent from the Live Chat Server - please DO NOT reply to this email. The following information is a log of your recent chat session. Please save the log for your records.
Your session ID for this incident is 1171985.
10/12/2018 02:07:03PM Workflow sent message: "Please do not disclose full Credit/Debit Card Number over live chat under any circumstances."
10/12/2018 02:07:09PM Session Started with Agent (Dave)
10/12/2018 02:07:09PM Martins: "My Account"
10/12/2018 02:07:13PM Agent (Dave): "Hello, welcome to the support service. My name is Dave
How may I help you?"
10/12/2018 02:07:36PM Martins: "hi there i just try to log in and find out that my account has been blocked"
10/12/2018 02:07:53PM Martins: "for what reason?"
10/12/2018 02:08:12PM Agent (Dave): "Hello there"
10/12/2018 02:08:21PM Agent (Dave): "I will have a check for you"
10/12/2018 02:08:24PM Agent (Dave): "For security purposes, May you confirm your username, full name, date of birth, postcode and phone number please?"
10/12/2018 02:10:46PM Martins: < personal info removed >
10/12/2018 02:10:55PM Agent (Dave): "Thank You for confirming the details. Please bear with me a moment whilst i look into it."
10/12/2018 02:11:34PM Agent (Dave): "Thank You for waiting"
10/12/2018 02:11:48PM Agent (Dave): "I had a check on your account"
10/12/2018 02:12:04PM Agent (Dave): "And I can note that the verification of your account has not been completed"
10/12/2018 02:12:32PM Martins: "i haw send my card details and pasport"
10/12/2018 02:12:54PM Martins: "i dont have uk driving license or id card i got only pasport witch i provided"
10/12/2018 02:14:02PM Agent (Dave): "I am sorry to inform you that the verification of your account has not been successful, as such, you account has been closed"
10/12/2018 02:15:17PM Martins: "depending on what? i prowided information requested. also i am interested what is going to hapen with money i win and put it on withdrawal"
10/12/2018 02:17:33PM Agent (Dave): "Just give me a moment"
10/12/2018 02:17:39PM Agent (Dave): "I am looking into that"
10/12/2018 02:17:57PM Agent (Dave): "And I shall get back to you"
10/12/2018 02:18:08PM Martins: "ok"
10/12/2018 02:19:42PM Agent (Dave): "Thank You for waiting"
10/12/2018 02:19:47PM Agent (Dave): "I have check on that"
10/12/2018 02:20:18PM Agent (Dave): "Our security team will shortly get in touch with you to provide you with more information"
10/12/2018 02:20:51PM Martins: "i am at work at the moment"
10/12/2018 02:21:02PM Martins: "and my breake is nearly ower"
10/12/2018 02:21:09PM Agent (Dave): "They shall send you an email"
10/12/2018 02:21:23PM Martins: "ok tnx"
10/12/2018 02:21:32PM Agent (Dave): "You're welcome"
10/12/2018 02:21:39PM Agent (Dave): "Anything else I can assist you with for now?"
10/12/2018 02:21:44PM Martins: "no tnx"
10/12/2018 02:21:50PM Agent (Dave): "OKay"
10/12/2018 02:21:56PM Agent (Dave): "Have a good day ahead"
10/12/2018 02:22:42PM Session Ended
If you require further assistance, please visit the contact us / support section on our website.
and after i got email :
---------- Forwarded message ---------
From: DAUB Alderney (KYC)
Date: Fri, 12 Oct 2018, 16:01
Subject: Your Account
This email is in relations to your Magical Vegas account bearing username ‘redefiner’
Your Magical Vegas Account has been reviewed by our Management Team
We are hereby informing you that further to verification made to your account, we have taken the decision to permanently terminate your membership with the site.
Under these circumstances we are applying with immediate effect our Reservation of Rights under clause 11.08 which states that “We reserve the right to close a player’s account and return funds on the account without reason.’
We are doing the needful to refund you the deposit amount of ?1310 to your Visa debit card ending 6024. Please allow 3-5 working days for the funds to reflect in your account.
Also note that all your other accounts on Daub Alderney Ltd have also been closed and you are advised to refrain from setting any new accounts on the sites that are owned or operated by Daub Alderney Ltd.
Any such accounts when located will be closed and monies in such accounts will be forfeited.
Thank you for your understanding and wishing you all the best for the future.
Please note that this matter is now considered closed and no further correspondence will be entered into.
i also got a video of that winning... so this is way how casino work? house owner always win? i am old enough to gamble , i am resident of UK (live here 8 years ) i am honest person and this is what i get unanswered questions and broken dreams..