Club USA Casino - Account closed arbitrarily

I received a cash-out of 1049.99 from Club World Casino on April 26th 2017. I deposited it and today it was removed from my account as the check bounced. I closed my account with Club 'World and can not log in to print my details. Cashing international checks like this already looks suspicious, and to have a casino bounce the check looks even worse. They could close my account for it being suspicious. Im beyond upset with Club World. I have lost much more then what this check amount is. This needs to be resoved immediatly.

I played at Club World and I actually did very well. Initially I was able to cash out good after clearing a bonus. They paid promptly and I thought this is a great place. Then I login to play again and bonuses are removed. I ask customer service what is the deal. They stated I won too much and so I was no longer eligible for bonuses. Meanwhile I am continuing to play even without a bonus. I hit good again and had a solid cash out. I was told I would be paid out but my account was being closed...for winning too much. So I added a review here about it and they reopened my account...claimed it was a mistake. Someone obviously realized that a casino that closes accounts just because a player got lucky...is not really legitimate. I go back in and I try and use my comp points that I earned on their website risking my deposits and in most cases without even using bonuses. I click to comp points and it says this has been removed from your account. I had over 37,000 comp points. I understand...albeit do not agree with the practice of removing bonuses and loyalty programs from players because they are winning too much. I don't think that is right, but at least I understand their reasoning. But taking away what a player had already earned from play...that is just downright thievery and that is what they did. When I deposited and I continued playing back winnings...I did so because at the time I was eligible for comp points. I was having fun with the knowledge that if I busted out, I would have still earned some comp points to play some more. Well I never got to use what I earned because they stripped that away from me as well. So removal of bonuses...discriminated against for winning on their website...and then comp points taken away....again for winning on their website. I followed every single rule for their site and yes I got lucky and won more than I lost. Sometimes that happens in real casinos. Apparently with Club World players are only allowed to play there if they manage to lose more than they win. Completely unethical. Again if they would have said you can use your comp points because YOU LEGITIMATELY earned those points, but you will no longer accrue points because you have just won too much...I actually would have been okay with that. Pretty crappy for what is supposed to be a legitimate casino, but that would have been acceptable. Taking them away after I earned them is the same as forfeiting winnings. Again everything was above board...I just won too much at the casino so this is how I have been treated. I think every player should be fully aware that if they win more than they lose they will be treated like a cheat and the casino will not honor their loyalty program.

I am hesitant to file this complaint because I really enjoy playing slots at Club World Casino, but I feel I was jipped out of my winnings, and this may be the only way for resolution. I've been gambling with Club World for several months now - and I've made many deposits but no withdrawals until now. I recently won $259 using a $25 coupon with 10x max payout. My withdrawal attempt was declined for various reasons. First they needed verbal confirmation from my mom since I had used a card in her name in the past (so my mom and I completed their request). Next, my card wouldn't accept deposits - so I gave a list of my other cards in hopes to find one that works. I asked about having a check mailed but was told I couldn't because the amount was under the required minimum of $350. In the mean time, I continued to gamble and made deposits totaling $270. I was still trying to cash out the original $250 to verify that I can actually cash out my winnings - because what's the point of depositing hundreds of dollars to gamble with no chance of ever cashing out. Well, yesterday the withdrawal attempt was declined again and $234 was refunded as my balance. They deducted the $25 for the original bonus. I thought that since they took back their original $25, the money was now mine to do as I wish. I figured the only way to ever cash in was to win more than $350 so I could have a check mailed to me. After losing almost all, I surprisingly hit the random jackpot for over $1000. It was incredible, and I just kept getting lucky after that! I decided to be smart and ended up cashing in at $2500 (requesting a check). Well, this morning I had an email saying Club World couldn't verify any of my cards because they needed 6 digits rather than the 5 they originally told me. I was frustrated and decided to call Club World. I told the representative about my winfall. She put me on hold for quite some time to talk to a cashier, and came back to tell me she had bad news and good news. The bad news was that I wasn't entitled to the $2500 because it fell under the "bonus" terms. The good news was that i was entitled to $225 and they would send me a check. I explained I didn't think it was still under the bonus terms because they already took back their original $25. She again checked with the cashier and said that was not the case. I asked to speak to a manager, and she said she was a manager. I told her they might as well remove all the excess money if it was good for nothing. I later received an email stating that $225 was approved for payment and sent out - it wasn't $250 because they took $25 for a check processing fee. I have thought about this all day, and the more i think about it, the more upset I get. I feel that Club World truly owes me the full $2500. I do not feel I was still under the bonus terms because they declined my withdrawal request twice and deducted the original bonus amount from the amount they returned to me. In addition, I deposited more than $250 while attempting to cash that in. I feel that Club World is being dishonest. It's even more upsetting because I love playing at Club World, and if this hadn't happened, I would continue to be a loyal customer for years to come. Will someone please look in to this? Thank you for your time.

Although I like this casino I recentrntly won progressive of $79k on spirit of inca. I was told by club world chat congrats on my winnings and it is standard procedure to wait 3 days to confirm. I started to contact club world and was inform over the phone that it was an error and RTG would be sending a letter. I was told by my VIP manager that RTG was testing the machines progressive jackpots and the person who does this did it on the live progressive instead of the one he was suppose to do it on. I was of course very upset, especially because when I won I immediately went to live chat to confirm. As I said they were very happy for me; so hearing now it was an error seemed fishy. The amount that was flashes on the screen was $79,247, but the letter from RTG stated that I could not have won because it shows $175,000 winnings and I was betting only .50 cents. I was aware of what I was betting and what I could potentionaly win. It did not flash $175k. The letter goes on to say that it was a human error that cause the jackpot to trigger, and told me to reveiw #8 of terms and conditions, which I did. It states jackpots are void is the machine malfunctions, but this was not a machine error it was a human error. I would like to get some help resolving this issue. I can send you all emails and letters if that will help. Thank you in advance Kathleen Connors

Made a deposit and won 400$ and made a withdrawal. Got the email about verification and emailed cashier the documents they asked for. After that this endless cycle started with new demands every time. I gave them the same files that I've had no problems at all with verification on other casinos. Need better photos, so I gave them better photos. After they got photocopies on all documents that they said they needed, they started with new demands. Now I have to have the ID scanned in color with 300 dpi, which I cannot do since do not own a scanner. The pictures are in a 2448 x 1836 resolution and fully visible. I have trouble understanding why they would need such high dpi on the ID, since everyone else including other UK based casinos that I have verified accounts on does not. I have all email conversations saved. Been playing online casinos for some time now and I have never ever experienced anything like this at all. Also the site says withdrawal in instant on Skrill but the chat support said, 7-9 days! Which I thought was a bit extreme and I get the feeling that it's impossible for players to withdraw any winnings on this casino.

After posting an anonymous review on this site where I complained about my return to player (87% on 140000 spins lol), the casino rep asked for my username. I specifically asked if anything untoward would happen to my account including being banned for complaining. Read my review and the replies: the rep specifically stated "we are not that kind of outfit" and the rep gave me his/her word that they wanted to investigate my claim because such terrible luck deserves attention because it is so far below the average. My account was immediately stripped of all depositing options as of this morning with not one single email or even a reply from the rep that you can see gave me his/her word and cited casinomeister awards. Hmmmmm. Not only is this punishing the player for complaining but it is among the most direct violations of trust I've ever experienced as a customer in my entire life. I will gladly post various screenshots and logs and emails if you so desire. There is no room for interpretation: I provided my username after they gave me their word. Clearly, deception and outright lying is within their practices. Beware.

I have been playing at club world casino since 2012. On December 13, 2014, I won $200 and for the first time, I decided to cash out. A few days later, i received an email from them saying that i have an unverified credit card with them that i had used 3 months before. The card in question was a PayPal card which i no longer had and the card I paid with at the time of winning was my regular bank card which I always use and they have my record on file. i explained this to them, but they said unless i produce that card, they will not pay me. lucky for me, i had another PayPal card with same number for my wife. I sent them front and back copy of card with my wife ID card. But still they refuse to pay me. Even thought i have lost hundreds and hundreds of dollars with them and never asked for charge back. Today I got an email saying my account has been closed Upon doing a little research online, i have found hundreds of other users complaining of the same issues, with many on your site. I suggest you black list this casino and all their other casinos. Don't give them the chance to ripoff other players

Im very dissapointed with this casino, and their ignorant staff which dont want to reply your answer but they rather change the topic on something unuseful. So there is my problem: I registered to Club world casino and used their no deposit bonus, i was playing i had some luck and did wagger bonus money enough times to make withdraw(300$). Later i realized maximum cashout from this bonus is 150$ but thats not important. I made withdraw request, then i talked with support on live chat, and here it goes: operater asked me if im still a student. Im only 18 years old full employed person, but its not long time i did end my school, so i accidentaly said yes. My account was freezed in 2 seconds after that. I told to support that was mistake, and how can i reopen my account. He said me to write to a casino cashier service so i did I explain them my situation, i send them pictures of my documents( for verification) I send them a picture of document which is total proof i am not student anymore. I even send them my JOB CONTRACT for 2 years full employment. If they would ask i can send them even more documents for proof But problem is they dont want to!! They ignore me, dont want to help me with nothing all they answer to me is copy/paste chat when operater ask me if im student and i said yes. Its not the problem about the money, i wont get rich or die from 300$ but the problem is because I CAN PROVE 1000% that i am not a student, but they still dont want cooperate with me. Im very dissapointed with this casino, i expect this problem to be resolved!!

After reaching the $100 mark in black jack after depositing $25 i called for help withdrawing the money. They asked if i was enrolled in college and i said no, they said oh you are and i said no again. They said i heard a yes and we do not accept college students therefore we must close your account and refund your $25 (which they said will take 28 days) when i said i am a full time employee not a college student they switched up the roll and said "you have to make $1500 in bets to be eligible to withdraw, you have only made $90 in bets" and said my account was being closed. Why would you have to make $1500 in bets? After arguing over it she said she was hanging up and my $25 would be in my account within 28 days again, then said goodbye.