Ag Awards

Club USA Casino - Account closed arbitrarily

Complaint Info
Disputed casino Club World Casino
Reason Verification issues
Posted on May 16, 2014

I would like to write about my negative experience with club world casinos. Before depositing money to my account I told them that I did not have a visa card but a MasterCard and they only accept visa. I asked them if I could use my cousin's card and they said yes as long as I send them full verification for his card. So i did so. after a few days a won approximately $2000. I requested a withdrawal and that's when the nightmare began. They said started playing with me telling me that I needed to send them verification documents for my cousin's card (which I had already done) I sent the documents via e-mail and fax. then finally after many calls, e-mails and fax they told me my documents did not pass their verification procedure and my account had been closed. They didn't give any explanation, they didn't ask for further verification or anything. if they were a serious company who cared and valued their costumers they at least would have asked for more verification or at least tell me what part of the verification was not passed since I sent everything they asked for. if would have lost the money they wouldn't have closed my account but since I won a bit of money playing they arbitrarily found a reason to close ir and banned me from their poor network of casinos that all they do is scam people. or at least that is how I feel.

Posted on November 29, 2012

Hi sorry you feel like you had a bad experience.

Looking at the notes on your account I see that you used two cards to make your deposits into the casino, one was apparently your cousins and the other your girlfriends.

All deposits have been refunded back to the correct cards as the account holder was not using his own cards. From a fraud and risk point of view you'll find this is standard across the industry, especially when using multiple cards that are not in your name.

Posted on December 3, 2012

Dear @chamo19,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on December 7, 2012

 Due to inactivity of the submitter and due to decent explanation and action from the casino, this complaint can be considered solved!

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