Complaint #67
Big5casino
Casino verification issues
5 years ago
Hello AskGamblers I am here seeking your help please.
to begin, o December 22nd 2020, I deposited 450 euro via ECOPAYZ on big5casino. With this deposit i have won a total of 7589.5 Euros playing slots on their casino. Since then my address and identification HAVE been verified but the single piece of information left to verify is my banking information.
the issue is - They will not accept my official bank statement downloaded from my online banking because my bank does not provide one that has all the elements this particular casino is asking for which is to display my NAME, ADDRESS, IBAN AND DATE no older then 2 months. The banking statement my bank provides, only displays My Name, Date, Transactions, account number and transit number but does not include my address in the .pdf version and does not include an IBAN number as we do not use an IBAN in our banking system BUT the information they need for a wire transfer is displayed on the bank statement.
furthermore my bank instructed me to send a void check .pdf downloaded from my online banking which does display the elements they asked for but was not accepted by big5casino.
After explaining to them that the deposit method used for this withdrawal was Ecopayz they refuse to pay me back to the original method of deposit i used even though they still provide ecopayz as a method of depositing which is the ONLY E-wallet we Canadians are able to use on online casinos.
in sum, I would like to know why they are not paying me back to my original deposit method and since they wish to pay me through wire transfer, why are they not allowing me to send them two official documents " void check" & " banking statement" which shows them all the elements they require to verify my banking information.
If ASKGAMBLERS require specific documentation please feel free to ask me to upload them. Thank you so much for your time and I hope we can figure this out all together!
to begin, o December 22nd 2020, I deposited 450 euro via ECOPAYZ on big5casino. With this deposit i have won a total of 7589.5 Euros playing slots on their casino. Since then my address and identification HAVE been verified but the single piece of information left to verify is my banking information.
the issue is - They will not accept my official bank statement downloaded from my online banking because my bank does not provide one that has all the elements this particular casino is asking for which is to display my NAME, ADDRESS, IBAN AND DATE no older then 2 months. The banking statement my bank provides, only displays My Name, Date, Transactions, account number and transit number but does not include my address in the .pdf version and does not include an IBAN number as we do not use an IBAN in our banking system BUT the information they need for a wire transfer is displayed on the bank statement.
furthermore my bank instructed me to send a void check .pdf downloaded from my online banking which does display the elements they asked for but was not accepted by big5casino.
After explaining to them that the deposit method used for this withdrawal was Ecopayz they refuse to pay me back to the original method of deposit i used even though they still provide ecopayz as a method of depositing which is the ONLY E-wallet we Canadians are able to use on online casinos.
in sum, I would like to know why they are not paying me back to my original deposit method and since they wish to pay me through wire transfer, why are they not allowing me to send them two official documents " void check" & " banking statement" which shows them all the elements they require to verify my banking information.
If ASKGAMBLERS require specific documentation please feel free to ask me to upload them. Thank you so much for your time and I hope we can figure this out all together!
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