Abo Casino - AboCasino No Payment No Answers

Good afternoon, Riggins4210

First of all, I'm very sorry that there was such a mix-up and that you got yourself into such an unpleasant situation. And we, as a team, want to help you resolve this issue!

Here's what I was able to find out about your complaint:

First of all, I want to draw your attention once again that your withdrawal has been canceled by the payment system, the money returned to the account, but not by us, we do not use any tactics not to pay your winnings, and never did thatIn your account is open, you can technically still try to withdraw, which will probably also be rejected after our approval.
The last time you wrote to us was on 18.10 at 16:01 UTC, a reply was given, also later 3 tickets were sent to the same email asking for clarification of the data needed by the PSP department to identify the root of the problem. There has been no response from your side.

All that is required from you at this point in time in order to receive a payout is to answer the question asked through the ticket:

Did you have an Interac bank account?
In case you have, please provide us the email and account number associated with it?

As for the question about the documents, the documents were requested purely standard: 1 confirmation of identity, 2 proof of address, 3 proof of deposit + selfies with ID. There were small hitches with the proof of deposit at first due to the peculiarities of the payment system, but the documents that he sent were accepted.

So we're waiting for your response directly to email: suppor­[email protected]­boc­asi­no.com

I hope I was able to shed some light on this situation, and that the problem will be resolved in the future.

Regards,
Abo Casino Team.

Hello Abo Casino Support Team,

Thank you very much for responding. I have triple-checked my email's spam folder, filters and have verified that my email account is working. I do not know why I never received your emails.

I have emailed all information you requested this morning at 9:38 am Eastern Standard Time (EST).
You now have all my payment information.

Please confirm once payment has been sent.

Take care and best regards,

Good afternoon, Riggins4210,

Everything was sent to you this morning!

I hope everything has arrived by now)

Dear @Riggins4210,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I will confirm the payment once it is received.

Good day!
Any results?

Hello AboCasino Team.

I have not received anything yet. Can you please confirm how it was sent? Was it done by e-transfer or by wire transfer directly to my bank account?

I was informed that the transaction would be made on the next business day, that is, Monday.
I apologize for the delay. I am following up on this issue personally.

Please understand how this concerns me. On October 29th you stated that "everything was sent to you this morning. I hope everything has arrived by now)" - now it has not been sent? This is the same answer I have received for weeks now. I really think it is best to only answer this complaint when you are 100% certain that the money has been sent.

Please confirm only when the money has officially, 100% been sent.

Take care

Good afternoon.

The withdrawal has been sent.