I submitted a complaint on October 19th about AboCasino for a withdrawal of $2,500.00 CDN. AskGamblers asked me to wait according to the given timeframe for withdrawals provided by the casino - which was 10 days from Saturday October 16th. I've waited. No payment has been received. No emails have been received. No responses to support have been received. I contacted Chat on October 18th and again yesterday asking them to allow me to reset my password and gain access to my account. Each time they tell me they've sent the email - they never did - then they tell me the email is coming - then to check spam until yesterday they told me they sent the email and can't do anything further. Literally refusing to help me. I've received emails from them when I first signed up so this is just another game they're playing.
As mentioned in my first complaint, I made sure to respect all casino terms. I even contacted chat and made sure any questions I had about terms were answered. Vast majority (90%) of bets while playing with the deposit bonus was $0.80 or less. I met the playthrough requirements. I provided 16 documents on my identification. I provided all those documents on my first complaint to AskGamblers. I tried e-transfer and bank wire transfer - each time all the information was provided and each time they refused payment.
I am not sure what else I can do to show this casino is being dishonest. At no time whatsoever did the Casino say anything about not respecting the terms. They never said anything because I respected those terms. I think they are so new to this that using that as an excuse is not even something they would consider. Now I cannot even log into my account. I have never been disrespectful to the casino in any way. They just do not want to give me my winnings.