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Abo Casino - AboCasino No Payment No Answers

RESOLVED
Complaint Info
Disputed casino Abo Casino
Reason Declined payment
Amount $ 2500
Riggins4210 Canada
Posted on October 28, 2021

I submitted a complaint on October 19th about AboCasino for a withdrawal of $2,500.00 CDN. AskGamblers asked me to wait according to the given timeframe for withdrawals provided by the casino - which was 10 days from Saturday October 16th. I've waited. No payment has been received. No emails have been received. No responses to support have been received. I contacted Chat on October 18th and again yesterday asking them to allow me to reset my password and gain access to my account. Each time they tell me they've sent the email - they never did - then they tell me the email is coming - then to check spam until yesterday they told me they sent the email and can't do anything further. Literally refusing to help me. I've received emails from them when I first signed up so this is just another game they're playing.

As mentioned in my first complaint, I made sure to respect all casino terms. I even contacted chat and made sure any questions I had about terms were answered. Vast majority (90%) of bets while playing with the deposit bonus was $0.80 or less. I met the playthrough requirements. I provided 16 documents on my identification. I provided all those documents on my first complaint to AskGamblers. I tried e-transfer and bank wire transfer - each time all the information was provided and each time they refused payment.

I am not sure what else I can do to show this casino is being dishonest. At no time whatsoever did the Casino say anything about not respecting the terms. They never said anything because I respected those terms. I think they are so new to this that using that as an excuse is not even something they would consider. Now I cannot even log into my account. I have never been disrespectful to the casino in any way. They just do not want to give me my winnings.

Posted on October 28, 2021

Good afternoon, Riggins4210

First of all, I'm very sorry that there was such a mix-up and that you got yourself into such an unpleasant situation. And we, as a team, want to help you resolve this issue!

Here's what I was able to find out about your complaint:

First of all, I want to draw your attention once again that your withdrawal has been canceled by the payment system, the money returned to the account, but not by us, we do not use any tactics not to pay your winnings, and never did thatIn your account is open, you can technically still try to withdraw, which will probably also be rejected after our approval.
The last time you wrote to us was on 18.10 at 16:01 UTC, a reply was given, also later 3 tickets were sent to the same email asking for clarification of the data needed by the PSP department to identify the root of the problem. There has been no response from your side.

All that is required from you at this point in time in order to receive a payout is to answer the question asked through the ticket:

Did you have an Interac bank account?
In case you have, please provide us the email and account number associated with it?

As for the question about the documents, the documents were requested purely standard: 1 confirmation of identity, 2 proof of address, 3 proof of deposit + selfies with ID. There were small hitches with the proof of deposit at first due to the peculiarities of the payment system, but the documents that he sent were accepted.

So we're waiting for your response directly to email: suppor­[email protected]­boc­asi­no.com

I hope I was able to shed some light on this situation, and that the problem will be resolved in the future.

Regards,
Abo Casino Team.

Riggins4210 Canada
Posted on October 28, 2021

Hello Abo Casino Support Team,

Thank you very much for responding. I have triple-checked my email's spam folder, filters and have verified that my email account is working. I do not know why I never received your emails.

I have emailed all information you requested this morning at 9:38 am Eastern Standard Time (EST).
You now have all my payment information.

Please confirm once payment has been sent.

Take care and best regards,

Posted on October 29, 2021

Good afternoon, Riggins4210,

Everything was sent to you this morning!

I hope everything has arrived by now)

AskGamblers
Posted on October 29, 2021

Dear @Riggins4210,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Riggins4210 Canada
Posted on October 29, 2021

I will confirm the payment once it is received.

Posted on October 30, 2021

Good day!
Any results?

Riggins4210 Canada
Posted on October 30, 2021

Hello AboCasino Team.

I have not received anything yet. Can you please confirm how it was sent? Was it done by e-transfer or by wire transfer directly to my bank account?

Posted on October 30, 2021

I was informed that the transaction would be made on the next business day, that is, Monday.
I apologize for the delay. I am following up on this issue personally.

Riggins4210 Canada
Posted on October 30, 2021

Please understand how this concerns me. On October 29th you stated that "everything was sent to you this morning. I hope everything has arrived by now)" - now it has not been sent? This is the same answer I have received for weeks now. I really think it is best to only answer this complaint when you are 100% certain that the money has been sent.

Please confirm only when the money has officially, 100% been sent.

Take care

Posted on November 1, 2021

Good afternoon.

The withdrawal has been sent.

Riggins4210 Canada
Posted on November 1, 2021

Please confirm which method was used. Was it wire transfer directly to my bank account or was it an e-transfer?

Once that is confirmed, I will confirm once I receive the payment.
The complaint will remain open until payment is received.

Posted on November 2, 2021

The payment was made directly to the specified bank details to the bank.

Riggins4210 Canada
Posted on November 2, 2021

Hello Abo Casino Team,



I received the money. I want to thank you and everyone at the casino for following through on the payment.

Take care, Best regards and be safe.

AskGamblers
Posted on November 2, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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