Nine years ago, I opened an account with the username of awienne. I totally forgot that I had an account with Dreams Casino, and so opened an account with the username of ketzel13. Because of this totally innocent oversight, they are withholding payment of all of my winnings, approaching something on the order of $12,500.
BUT I was promised that ALL of my deposits would be refunded since they were keeping all of my winnings. The Refunds Dept. APPROVED MY REFUND OF $7,216. IN DEPOSITS ON OCTOBER 24, 2017. However, try as I might, and I have tried unbelievably hard, they simply will not pay this approved refund. They delayed and delayed, and delayed......and this morning they officially closed my account so I won't be able to ask what is holding up my endlessly delayed refund. I have been so upset about this for so many months AND I am going to turn 70 in a few weeks......so this unending stress is impacting very negatively on a serious chronic illness that I have. Obviously, Dreams Casino couldn't care less about any of the aforementioned.