Complaint #104 Dreams Casino

Deposits refund of $7,216 approved on October 24, 2017 but never paid

By ELLEN H.

8 years ago

Message on forum

Nine years ago, I opened an account with the username of awienne. I totally forgot that I had an account with Dreams Casino, and so opened an account with the username of ketzel13. Because of this totally innocent oversight, they are withholding payment of all of my winnings, approaching something on the order of $12,500.
BUT I was promised that ALL of my deposits would be refunded since they were keeping all of my winnings. The Refunds Dept. APPROVED MY REFUND OF $7,216. IN DEPOSITS ON OCTOBER 24, 2017. However, try as I might, and I have tried unbelievably hard, they simply will not pay this approved refund. They delayed and delayed, and delayed......and this morning they officially closed my account so I won't be able to ask what is holding up my endlessly delayed refund. I have been so upset about this for so many months AND I am going to turn 70 in a few weeks......so this unending stress is impacting very negatively on a serious chronic illness that I have. Obviously, Dreams Casino couldn't care less about any of the aforementioned.

Disputed Casino Dreams Casino

Reason Double charge/Refund

Amount $7216

Discussion

awienne

• Pennsylvania

8 years ago

Tawni, when I told you way back when all of this first began that I'm quite sick, this was no lie, although I certainly wish it were. Under the totality of the circumstances, your endlessly ignoring me and failing to help me get my money (as you absolutely guaranteed that you would) is cowardly and very cruel . You should be very much ashamed of yourself!

awienne

• Pennsylvania

8 years ago

Tawni, can't you at least help me to the extent of telling me what to do next to help myself??

Doesn't it bother you at all that, despite your multiple reassurances that I'll be paid in full, that all I needed to do is wait patiently, it appears as though I'm not going to receive my refund at all??

How can you care so very little? You led me to believe that I can trust and count on you, and that payment would absolutely be forthcoming soon.

Please don't betray my trust in you any further. Please write back with some suggestions this time!

awienne

• Pennsylvania

8 years ago

Tawni, I simply cannot understand how you can justify breaking all of your promises to me! I still haven't received one penny of my $7,216. Refund. Doesn't it bother you that all of your promises and reassurances to me are all being broken?!

Can't you at least tell me what I can do without your help to get my money?

Do you care at all that I feel totally disillusioned and cheated by Dreams Casino and, quite frankly, by you as well?

So help me, if Askgamblers doesn't withhold my ability to do so, I will be writing to you --- for all the world to see --- from now until the end of forever. I take promises and guarantees very seriously --- and the fact that you have ignored me completely
and appear to be reneging on your total commitment to see I get my money is, quite simply, unconscionable.

If you'd like to see the end of my emails then please, for heaven's sake, make good on all your promises and reinsert yourself into my life just long enough to see to it that I get my money!

awienne

• Pennsylvania

8 years ago

Tawni, you said in one of our prior communications that you "were not writing anything off." This was in regards to remaining on my case until I got my refund. But
after nearly seven (7) months, rather than standing by me as you promised to do, you have clearly abandoned me! How do you possibly justify doing that to me?? An honorable person would honor her promises and commitments.....so please do precisely that for me.

I think it's nothing short of cruel on your part to completely ignore me. With that unambiguous observation in mind, please stop doing so. Show that your commitment to me has credibility and value!

Dreams Casino Complaint Stats

Resolved 176 / 182

Avg. Amount $4,141

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Dreams Casino Complaints

See all complaints for this casino

33 days and still waiting

Hello, I put in a $2,500 withdrawal request on February 15th, and it was finally approved on March 3rd. That equaled 12 business days.

I am still waiting for my withdrawal. It's been 13 business days since it was approved. Customer support told me that if I didn't receive it by March 17th, contact them and they will have it escalated.

I waited a couple of extra days and contacted them.

I got an email saying that escalations usually take 24-72 hours???

The only reason it's escalated in the first place is because of them. This is beyond frustrating!

Please help!

Thanks!

Resolved

$2,500

Need help with Verification for wallet and ID and Live chat dont work

I’m having an issue I sent $10 worth litecoin to my dreams casino wallet it went through on site end but it doesn’t verify the Wallet and it won’t also let me confirm my ID and I also having a problem with live chat when I click it it doesn’t pop up nothing, stuck verification page again I web had refreshed

Rejected

Delayed payment 1475 USD

My payment is overdue.

I have been through this before with the Inclave casinos, and you guys always get my payment to me proficiently.

I submitted my withdrawal on the 15th of Oct., and it was approved on the 20th of Oct. Today is the 28th.

They told me it should have been paid by now.

I have been through this dance before with them, and you were my lifeline. I was hoping you could do it for me again.

Thank you again for the service you provide for our small community.

Resolved

$1,475

Refusing to pay me my winnings 400$

The company is refusing to pay me. My winnings, I have room submitted over $400 worth of winning that are due to me and the company is doing everything they can do to not pay me the winnings. Stalling, giving me the runaround. Even after I deposited an $11 Fee to withdraw my mini. That's still I'm not allowing me to a job. The many or are we turning my deposit

Resolved

$400

My withdrawal was approved on the 19th of November 2024.

My withdrawal of 760.05 was approved on the 19th of November 2024. On the same day I got an email saying my payment was coming. Well, to no one’s surprise that never happened and I still didn’t get paid. Contacted the casino’s customer support and as usual they told me the complaint will be escalated however that never does a thing. I would appreciate some help with the issue!
Nikolett

Resolved

$760

Will not verify my ID

I have a winnings payout yet first they want to verify my documents. I have been sending them my documents for months and they have never verified. I can't speak to anyone that will help me. I just keep getting a run around from anyone I speak to on chat. My documents are valid. I have sent multiple emails.

Rejected

Payment Delay 2500 USD

I have been in contact with them about my withdrawal.

It stated it would take 5 days then they moved to further.

They have so-called escalated it twice and still nothing.

I'm VIP 4 and still have to wait so long.

My withdrawal is $2500. I dont understand why they say they will escalate it and that has a timeframe on it too.

Resolved

$2,500

No update on withdrawal request of 2033$

Hello!

I placed a withdrawal request on the 9th of April at dreams casino. On April 13th, I contacted support & was informed I didn't complete my playthrough and I must do so to receive my withdrawal. Before placing the withdrawal request on the 9th, it did show my playthrough was complete.

I completed the playthrough on the same day when I contacted support. It's past 5 days & I'm still waiting for an update on my withdrawal request.

Withdrawal amount

2033

Resolved

$2,033

Waiting on withdrawal of 2500

So I requested a withdrawal In March and it was approved April 2nd and I’m still waiting for payment. I have contacted the casino over and over and keep getting told different things. It’s Bitcoin so it should be instant when paying out this way, I contact the casino and get told to come back in a month and whatever else etc this has become so frustrating and honestly I don’t know how they even keep their business

Resolved

$2,500

Dreams casino - No response withdrawal approved not received

I made a deposit on March 9 2024 I played and requested a 1000.00 withdrawal. This was done via crypto. I was told it would be 72 hours then nothing. Then I spoke to someone and they said it was approved on the 19th of March and would be released to me within 72 hours I contacted them 4 days later and was told it's 7 to 10 days from the request which was on the 9th. I informed them of this and was told it was approved on the 19th of March and would be 72 hours I contacted them again after the 72 hours and was told 7 to 10 business days from approval on the 19th so here is it the 2nd of April it has been passed the 10 business days and now I can get no response to my chat requests or emails.

Resolved

$1,000