Been with wow Vegas for over 2 years never had a problem. Jan 14 2025 went to cash out 250 and my account was blocked. I’ve notified them they said would launch an investigation. Went back a week later to ask how the investigation was going and to see if would be able to get my account back open and they won’t responded to my emails or nothing anymore.
Complaint Info
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.
Dear all,
Please be informed that the necessary security checks have been completed and the account has been reopened.
Therefore, we consider this matter resolved from our side.
Dear @Ufcgirl01,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 15 of 39 Resolved
- 2 days Avg. Response Time
- 4 days Avg. Complaint Duration
- 13,995 USD Avg. Amount
-
59 hours left
WOW Vegas Casino - Address verification ignored
$160
Open59 hours leftWOW Vegas Casino - Address verification ignored
am submitting this complaint regarding my account at WOW Vegas Casino. I currently have an available balance of $160 that I am unable to withdraw due ...
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Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
Read more -
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
Read more -
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
Read more
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