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Casino Complaints

WOW Vegas Casino - Blocked acccount after cashing out

79 hours left for Ufcgirl01 to respond.
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Complaint Info

Disputed casino

WOW Vegas Casino

Reason

Other

Amount

$ 250

1 year ago

Been with wow Vegas for over 2 years never had a problem. Jan 14 2025 went to cash out 250 and my account was blocked. I’ve notified them they said would launch an investigation. Went back a week later to ask how the investigation was going and to see if would be able to get my account back open and they won’t responded to my emails or nothing anymore.

AskGamblers
1 year ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
1 day ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WOW Vegas Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

16 hours ago

Dear all,

Please be informed that the necessary security checks have been completed and the account has been reopened.

Therefore, we consider this matter resolved from our side.

AskGamblers
16 hours ago

Dear @Ufcgirl01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.