WOW Vegas Casino - Address verification ignored

So was this complaint approved?

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I am writing from my registered account email address, yet WOW Vegas is not responding. However, when I email from other addresses, they reply stating that communication must come from the registered account email. I have submitted valid proof of address documentation to update my account details so I can withdraw $160. I respectfully request that WOW Vegas respond directly to my registered account email and process my address update so I may complete my withdrawal.

“Wow Vegas” I wait patiently for you to address my issue.

Dear all,

This complaint has been reopened as per WOW Vegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

Please be informed that the account has been successfully verified and redemption in question processed.

Accordingly, we consider this case resolved.

Kind regards,
WOW Vegas

Dear @Westly329,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes they approved my account and paid me. Took quite some time though. I hope others don’t have this issue.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.